CloudTalk’s advanced contact center tools
are the best Five9 alternative
01. Call Quality: Globally distributed server infrastructure
02. For each business size: Small, medium to large, and enterprises.
03. Country Coverage: 160+ international numbers.
Property
Five9
Pricing
Starts at $25 per user/month
Starts from $100 user/month
Free Trial
Yes and doesn’t require a credit card.
No
Reliability
9 globally distributed data centers
Data center in The US and Europe only
Productivity Features (Call Tagging, Comments, After-Call Work, etc.)
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Smart Call Routing
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Automated Callback
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Click-to-Call Extension
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Speech-to-Text
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Queue Callback
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Sentiment Analytics
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You’ll hear Cloudtalk’s ringtone when you call these companies
Set up all in minutes and start improving your performance
Simple set-up
in 5 minutes
Instead of relying on a single partner, we offer you the reliability of strong relationships with telco partners all across the world. Therefore, we are able to secure better calling routes and offer stronger connections. In addition, CloudTalk itself is a registered operator in multiple countries.
International
phone numbers
Use CloudTalk’s international numbers feature. Gain your client’s trust by acquiring local phone numbers from 160+ countries. Offer services at standard rates or free of charge.
Reliable customer
support
The personal approach sets us apart from competitors. Our team consists of dedicated, knowledgeable onboarding and technical specialists, ready to help you with anything you need. In no time.
Rich portfolio of advanced features
CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.
Thanks to CloudTalk, we managed to greatly improve our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.
Data and statistics
Contact history: This allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.
Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.
The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team’s workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics.
Suki R. – SDR / Account Management at Document360
Crystal-clear sound in bug-free software
Do you have to yell at your customers due to weak sound quality? Using CloudTalk, you can simply smile and enjoy a smooth conversation. With us, you will even hear a needle fall.
If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time
At CloudTalk, high-quality calls come first, which is why we’ve gone to great lengths to establish a strong network of telco partners across the globe. This way, everyone can enjoy high-quality calls with guaranteed latency and minimal jitter.
Integrate Seamlessly – No Coding Skills Needed
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.
260 reviews
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260 reviews
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
