Make key decisions
in real-time with Cloudcall alternative

Name: Best Cloudcall Alternative and Competitor in 2025 - CloudTalk
Brand: CloudTalk

Increase your call center performance and customer satisfaction by keeping an eye on everything that’s happening in your contact center. Explore CloudTalk, the best Cloudcall alternative for mid-sized businesses.

01. Real-time wallboard and rich reports for data-driven decisions.
02. STIR/Shaken Compliance to make sure your calls are robocall-proofed.
03. Audio/Video Conferencing with internal and external contacts.

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Property

Cloudcall

Pricing

Starts at $25 per user/month

Starts at $15 per user/month

Free trial

14 days free trial with full onboarding. No credit card is required.

Free Trials of up to 20 days offered

Credit cardless trial

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Third-Party Integrations

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Callback Scheduling

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Statistics and analytics

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You’ll hear Cloudtalk’s ringtone when you call these companies

Grow your business with CloudTalk

Real-time dashboard

Monitor your call center activities in real-time. With metrics such as the number of callers waiting and active calls, agent status, or maximum wait time, displayed by individual call queues and agents, your call center managers can make key decisions when it matters the most.

Smart call transferring

The Call Transfer feature allows you to transfer the client over to another line or agent within seconds. It means that you can handle each call in a professional manner without leaving the client on hold for too long. You may transfer calls based on agents’ skills or availability.

Automated SMS

Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automated text messages save time and facilitate the work of your agents.

Always reach your customers. CloudTalk calls are compliant with STIR/SHAKEN protocols

Cloudtalk became compliant with STIR/SHAKEN protocols, a society program that screens phone numbers before they reach your business. This way, we want to guarantee our clients’ security. We make sure that all our carriers are certifying calls and combating fraudulent robocalls.

I love CloudTalk because it is not just a calling system like many that we have considered before. It gives us all the features that we wanted to use and it is all easy and intuitive. Also, the support that answers any of my questions whenever I contact them… Their customer service is on a really great level.

Patrycja J. – Business Development Manager at Antigro

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Improve your teamwork with Conference Calling

Creating conference calls within CloudTalk requires minimal time and effort. It can also help you work towards crafting an optimal customer experience. Easily make a conference room, get a PIN code and invite any team member with an existing CloudTalk account. You are able to add external guests that are included in your contact list, too. Furthermore, you can record each call and listen to it later.

We have a large team of agents who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.

Elay Sasson — Call Center Sales Manager at MyHeritage

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Integrate Seamlessly – No Coding Skills Needed

Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.

With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.

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