Pocket-easy, yet smart Callfire Alternative for your call center
01. Call Quality: Globally distributed server infrastructure
02. Integrations: + one-click CRM & helpdesk tools
03. Country Coverage: 160+ international numbers.
Property
Callfire
Pricing
Starting at $25 per user/month
Starts at $99 per month
Purpose
Virtual sales and support teams of any size.
Medium and enterprise business focused on SMS marketing.
International Numbers
160+ countries
The US and Canada
CRM
100+
26+
Work Administration
—
Analytics and Reporting
Analytics reports provide you with a holistic view of your advertising performance that can be linked to Google Analytics.
Transfers
To transfer the call, a direct phone number is required. Redirecting the call to a specific person is hard.
Caller ID
You need to use your own number for your Caller ID.
You’ll hear Cloudtalk’s ringtone when you call these companies
“Better” has no boundaries.
So shouldn’t your customer support
Personalized service with real-time data and Caller ID
Surprise your customer with personalized communication from the very beginning of an interaction. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard offers overall information about what is going on in your call center.
Mix and match cold texts with a warm voice
Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.
Resolve more issues with advanced IVR and routing
Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These, combined with skills-based routing, connect callers with the right department, agent, or group of agents who are most qualified to meet their needs.
Calling or texting outside the US?
No problem. Spread your brand voice globally with local or toll-free phone numbers from 160+ countries or port your existing numbers. All CloudTalk’s plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.
Desktop app is super easy to use, compact and works smoothly. Love that it also enables the sales team to send and receive SMSs. Love the automatic dialer function that enables the outbound nr to automatically match the receiver’s country prefix.
With CloudTalk, you will forget what robocall sounds like
CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.
At CloudTalk, high-quality calls come first, which is why we’ve gone to great lengths to establish a strong network of telco partners across the globe. This way, everyone can enjoy high-quality calls with guaranteed latency and minimal jitter.
Integrate Seamlessly – No Coding Skills Needed
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over + easy integrations and countless more via Zapier, you can make your conversations more productive.
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Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
