Boost your call center performance with features from
CallTools alternative

Name: Best CallTools Alternative and Competitor in 2026 - CloudTalk
Brand: CloudTalk

Increase your call center performance with CloudTalk, the budget-friendly yet powerful CallTools alternative.

01. Real-time analytics and rich reports for data-driven decisions
02. Predictive Dialer, Power Dialer, and Smart Dialer
03. After-call-work, Campaigns, Warm transfer, and other 100+ advanced features
04. The user-friendly interface within the desktop, dashboard, and Mobile app

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Try for free

Property

CallTools

Pricing
(billed annually)

Starts at $25 per user/month

Price is available upon request.

Platform

Desktop and mobile app, as well as a dashboard

Web application

Integrations

100+ integrations

Integrates with Zoho Marketplace

Reporting

Advanced

Basic

International phone numbers

160+ numbers over the globe.

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Free trial

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After call work

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Call notes and tagging

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Video/audio conferencing

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Call transfer

Voicemail drop

You’ll hear Cloudtalk’s ringtone when you call these companies

Looking for the right dialer?
CloudTalk offers plenty of them

Agile call routing to improve agents’ efficiency

Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling tool. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.

Data-driven decisions based on analytics

See what is really happening in your call center and make data-driven decisions. With CloudTalk’s rich reporting options, you will be able to monitor agent performance, analyze call statistics and customer emotions, and even create custom reports with metrics of your choice. Furthermore, keep an eye on the current situation with the Wallboard.

Personalized customer service

Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.

Streamline your workflow.
Create tasks directly from CloudTalk

Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.

I like the dashboard they provide because it gives you the control you need in order to analyze better the calls and have results. I also like the fact that the desktop app is a simulation of a mobile with the opportunity to make calls, view the call history, send and receive SMS, leave notes and best of all categorize the calls with the use of tags.

Iliana L. – Head Of Operations at Coverholder

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Local phone numbers for your virtual call center

Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.

Create your virtual call center within 5 minutes. No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.

Desktop app is super easy to use, compact and works smoothly. Love that it also enables the sales team to send and receive SMSs. Love the automatic dialer function that enables the outbound nr to automatically match the receiver’s country prefix.

Diana R. – Product Sales Expert, Circlewise

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Integrate Seamlessly – No Coding Skills Needed

Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.

With over 100+ easy integrations and countless more via Zapier, you can make your conversations more productive.

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