More data, less stress.
Explore the best Genesys Cloud CX alternative
01. Call Quality: Globally distributed server infrastructure
02. Features: Advanced capabilities to serve any use case.
03. Integrations: 35+ one-click CRM & helpdesk tools
Property
Genesys
Pricing
(billed annually)
Starts at $25 per user/month
Starts at $75 per user/month
Integrations
35+ integrations
Several CRM and third-party integrations for additional fees.
Real-time Updates
Pre-defined report templates.
Real-time Customer Card
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Local Caller ID
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Call Tagging
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User Management
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Virtual Call Center
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Call Notes
Very limited options.
You’ll hear Cloudtalk’s ringtone when you call these companies
Take care of your customers.
CloudTalk will do the rest.
Custom reporting according to your needs
Want more than our standard statistics? We have got you covered. Use different filters, e.g. by agent, phone number, or timeframe, to view data that really matters to you. Custom filters will generate reports relevant to your business goal, and track important KPIs.
Emotional analytics help you to keep a human face
Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.
The real-time dashboard keeps you up-to-date
Provide more effective customer support with key metrics displayed by individual call queues and agents. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. This helps you to make smarter decisions immediately and increase customer satisfaction.
Smooth after call evaluation with no time pressure
Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
Johan C. – Support Engineer, RPS Processing Service
Call center software you can rely on
CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:
- Use our callback feature to redial unanswered calls.
- Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
- Set up business hours to let your customers know when you’re available.
- Pick a time range when agents are not available to finish all after call work.
At CloudTalk, high-quality calls come first, which is why we’ve gone to great lengths to establish a strong network of telco partners across the globe. This way, everyone can enjoy high-quality calls with guaranteed latency and minimal jitter.
Look like a local anywhere in the world
Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.
CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, international numbers or ring groups – CloudTalk has it all. I also value perfect customer support which is not very common.
Peter R. – Business development manager
Integrate Seamlessly – No Coding Skills Needed
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.
260 reviews
1,400 reviews
380 reviews
260 reviews
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
