The customer-oriented alternative to Twilio in one word? CloudTalk!
01. Call Quality: Globally distributed server infrastructure
02. Integrations: 35+ one-click CRM & helpdesk tools
03. Country Coverage: 160+ international numbers
Property
Twilio
Pricing
Plans start at 25$ per user/per month.
Payment for each feature
Credit cardless trial
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Easy setup
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Mobile app
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Call center integrations
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Dialers
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Caller ID
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Customer History
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Workflow Automation
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KPI Monitoring
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You’ll hear Cloudtalk’s ringtone when you call these companies
Why do companies choose CloudTalk from all Twilio alternatives?
The platform ready in 5 minutes – no setup assistance needed
Setting up your communication platform has never been easier. CloudTalk lets you scale easily. Unlike Twilio Flex or Twilio Voice, you don’t have to work with IT experts. All you need is an internet browser and a pair of headset. Then, your customer service team is ready to make the first calls and deal with incoming messages.
User-friendly interface to improve your communication
To increase the level of customer support, we made CloudTalk flexible. Compile the dashboard elements according to your business needs, take advantage of messaging services (MMS and SMS messages), create a custom call flow with the IVR feature and Programmable Voice, or set up welcome messages. We also added the wallboard and analytics features, so you can get the whole picture of what is going on in your call center.
Easy-to-use features and API installations you can do yourself
With 35+ one-click integrations and open API, CloudTalk’s phone call center software offers a unified omnichannel communication hub. All you need is to follow simple installation steps in our help center, and you are ready to switch from Twilio to its best alternative – CloudTalk.
Build a worldwide presence with 160+ international numbers
If you are calling San Francisco, Mexico, Ecuador, or Monaco, CloudTalk’s 160+ international numbers (with geographic or non-geographic codes) has your back and your valet. Acquiring the numbers with our system gives you the ability to call for local rates in multiple regions, therefore leveling up your international communication. What’s more, having international numbers helps even smaller businesses to build a worldwide presence and deliver a top-notch level of customer service.
At CloudTalk, high-quality calls come first, which is why we’ve gone to great lengths to establish a strong network of telco partners across the globe. This way, everyone can enjoy high-quality calls with guaranteed latency and minimal jitter.
Jump in and out of conference calls
Add our 3-way-calling feature to your essential business communication tools and boost your productivity. Rapidly! Increase efficiency by connecting an expert or anyone else directly to your ongoing call. What’s more, you can save time by disconnecting from 3-way calls whenever you want. The two remaining parties will be able to stay on the line and complete their call undisturbed.
What else do we offer? Unlike Twilio Alternatives, CloudTalk call center software helps you optimize your communications strategies by initiating a 3-way call during a traditional phone call. You can also put the caller on hold while you and the new joiner settle things down.
We have a large team of agents who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.
Cloud-based call center software
Twilio operates as a communication API service with a higher pricing point. CloudTalk is a flexible cloud-based solution that offers 50+ communication tools and 160+ international numbers. Our Twilio alternative lets your team scale easily while saving your budget. So, use the cloud to centralize your essential business communication channels. Enjoy the freedom of remote working and crystal clear call audio.
Firstly, CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team’s workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics.
Integrate Seamlessly – No Coding Skills Needed
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.
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Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
