Own Your AI Calls — A Telephony-Native Retell Alternative
CloudTalk is a VoIP-native calling platform where AI agents and human dialers run side by side, on your own telephony stack.
Get carrier-grade call quality, local numbers in 160+ countries, 100+ CRM and helpdesk integrations, and built-in compliance managed by CloudTalk’s in-house experts.
Routing, analytics, and call ownership all live in one place.
Property
Global Coverage
160+ countries
15 countries
Live Agent Handoff
Native AI → human transfer
Not available (requires API logic)
Analytics
AI & Human agent performance, call outcomes, sentiment, and more.
Call volume, sentiment, resolution rate
Integrations
100+ tools (Salesforce, HubSpot, Zendesk, etc.)
Limited, API-driven only
Trusted by 230 companies worldwide
What Makes CloudTalk a Great Retell Alternative?
Build AI on a Proven, Secure, Telephony Stack
Launch AI agents on top of carrier-grade infrastructure, not a patchwork API. With built-in native routing, global numbers, and human handoff tools, you’re ready to scale.
Control Costs with Transparent Pricing
Skip bundled API tiers and guesswork. CloudTalk’s bundle pricing keeps spending predictable, while your numbers and data stay fully under your ownership.
Track Every Conversation with Unified Analytics
View performance across human and AI calls in a single dashboard that syncs call data, outcomes, and sentiment, for visibility from automation to agents.
Work in a Platform That Feels Simple—and Performs Like an Enterprise
Every workflow, insight, and interaction is designed to be intuitive—yet powerful enough to support high-volume operations, advanced routing, and deep analytics.
It’s modern, responsive, and designed for SMBs who need enterprise-level performance without enterprise complexity.
Our advice to other companies is to prioritize integration, scalability, and support when evaluating VoIP solutions. Look for a platform that offers robust analytics, and can scale with your business needs. CloudTalk stood out for us in all these areas.
Make Smarter Decisions with Unified Call Data
CloudTalk brings AI and human call analytics together in one dashboard—no third-party reporting tools needed.
Create custom reports for agent performance, call outcomes, sentiment, and customer trends, all powered by native telephony data.
With unified analytics, every decision connects back to real conversations, not disconnected APIs.
We’re building something unique, a unified platform for sales, service, and rental — all stitched together. That’s a rare thing in our space.
Handle High Call Volumes Without Dropping Quality
CloudTalk’s VoIP-native softphone helps teams manage heavy inbound and outbound traffic from anywhere.
With carrier-grade audio, smart routing, and AI-assisted tools, your agents stay connected and efficient—whether they’re in the office or remote.
We’re integrating CloudTalk call statuses directly into our CRM, so we can see agent availability at a glance. That kind of visibility saves time and improves oversight.
Connect CloudTalk Seamlessly With the Tools You Already Use
CloudTalk integrates natively with 100+ CRMs, helpdesks, and ecommerce platforms, including Salesforce, HubSpot, Zendesk, and Freshdesk.
Sync every call, transcript, and AI interaction automatically across your stack, so your team always works with complete, up-to-date context.
It’s all connected, no custom API work required.
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AI Voice Agent Plans Built to Scale with You
CloudTalk’s AI Voice Agent pricing is designed to grow with your team, giving you transparent, scalable plans without the complexity.
AI Receptionist
24/7 front desk coverage for inbound calls. No queues. No missed calls. No phone trees.
Includes:
AI Specialist
Digital coworkers for end-to-end resolution. Support. Sales. Billing. Ops. You name it.
Everything in AI Receptionist, plus:
Custom
Expect usage above 10,000 minutes? Request custom pricing starting from:
Everything in AI Receptionist, plus:
Explore Specialized AI Agent
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Resolves routine technical issues and guides basic troubleshooting.
Handles high-volume order status checks and routine account inquiries.
Guides customers through returns and applies your standard refund policies.
Captures initial customer details and logs them instantly into your CRM.
Screens inbound inquiries to gather necessary details and ensure a perfect fit.
Reaches out to past customers or inactive leads to offer renewals and "we miss you" deals.
Answers routine inbound questions about invoices and account balances.
Authenticates callers and gathers account details before transferring to a live agent.
Makes friendly, automated outbound calls to collect on past-due invoices.
Manages calendars by booking, rescheduling, and confirming appointments.
Coordinates with suppliers and handles inbound delivery or service schedules.
Collects structured data from callers to fill out forms or service requests.
Conducts initial phone interviews to vet applicants before they reach a recruiter.
Acts as an internal 24/7 helpdesk for employee benefits and policy questions.
Guides new hires through their first week tasks and required documentation.
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
