Stop Incoming Call Chaos – Boost Efficiency With Call Queuing
Leave no requests unanswered while improving customer satisfaction. Distribute callers to the right agents or pre-recorded messages based on your business needs.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
Your Blueprint to Superior Call Management
Maximize Operational Efficiency
Embrace smooth automation to distribute incoming calls based on any predefined rules that are important for your business. This helps you achieve streamlined and focused operations with reduced handle times.
Boost Your Team’s Productivity
Our intelligent Call Queuing feature ensures that all calls get directed to the most qualified agent based on your unique business needs. Agents can work more efficiently, resulting in happier customers.
Elevate Customer Satisfaction
Say goodbye to impatient customers with CloudTalk’s smart Call Queuing system. We announce the position in line and estimated waiting time, ensuring a smooth customer experience.
Fully Customize and Optimize Call Distribution
Tailor the way you handle inbound calls with CloudTalk’s customizable Call Queuing feature. You can distribute calls based on agent skills, product knowledge, or spoken language. This guarantees that your clients always get the right service.
Still on the Fence?
Unsure if CloudTalk is right for you? Let us help make up your mind.
Thousands of Customers Love Us. You Will Too.
Thousands of businesses trust CloudTalk to connect with prospects and customers worldwide.
Expert Help When You Need It. Faster Than “Uh Oh!“
Ditch the wait! Get the #1 rated support with lightning-fast resolutions, getting you back on track in no time.
Get more “Hello’s” with local numbers
Unfamiliar, foreign numbers get ignored. CloudTalk bridges the gap with local phone numbers in 160+ countries.
Elevate Your Customer Service
With our Call Queuing feature, you can prioritize the queries of your VIP customers, ensuring they get top-class care. You can also use personalized greetings and custom music to improve on-hold experiences, creating a unique customer service experience.
Enhance Real-Time Monitoring
Stay on top of your call center operations with CloudTalk’s real-time queue monitoring. Track the current status of your queues, such as the number of callers in the queue, average waiting time, and other real-time stats. Monitoring your calls in the most efficient way helps you better decisions and optimize the caller experience.
Connect With Tools
Your Team Already Loves 💙
Over 4,000 businesses use CloudTalk to connect with their customers
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
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Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
