Catch Every Business Opportunity – Wherever You Are
Never miss a call – it may only ring once! Call forwarding ensures all your calls are handled, even when your agents are busy or AFK. Offer uninterrupted service with CloudTalk.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
Handle Calls At The Right Place & Right Time
Reduce Insane Waiting Times
Our call forwarding service swiftly connects your customers to the right agent, reducing Average Handle Time significantly. This allows your team to handle more requests per day and reduce frustration.
Optimize Your Team’s Efficiency
More efficiency = better numbers, lower churn, and happier clients. With call forwarding, you can empower your agents to concentrate on tasks that match their skills best, creating a balanced workload.
Enhance Customer Satisfaction
Make missed calls and high abandonment rates a thing of the past with CloudTalk’s Call Forwarding. Boost your customer satisfaction rates and conversions by ensuring that a matching agent is always within reach.
Optimize Your Team’s Workflow and Morale
Don’t let your agents feel burnt out by call overload. With our call forwarding feature, you can distribute calls evenly among your team, reducing stress and enhancing their productivity.
Ensure your agents can focus on providing stellar service without the worry of missed calls.
Still on the Fence?
Unsure if CloudTalk is right for you? Let us help make up your mind.
Thousands of Customers Love Us. You Will Too.
Thousands of businesses trust CloudTalk to connect with prospects and customers worldwide.
Expert Help When You Need It. Faster Than “Uh Oh!“
Ditch the wait! Get the #1 rated support with lightning-fast resolutions, getting you back on track in no time.
Get more “Hello’s” with local numbers
Unfamiliar, foreign numbers get ignored. CloudTalk bridges the gap with local phone numbers in 160+ countries.
Enable Efficent Remote Work
Whether working from home or on the move, our call forwarding feature can keep your business communications smooth and uninterrupted.
You can easily redirect calls to personal cell phones while protecting personal information, yet presenting a professional image to your clients.
Offer Higher Quality Customer Service
Answer every customer request. With call forwarding, you can provide prompt assistance from the most suitable agent, at all times.
Reduce the frustration of voicemails and give your customers the effective support they deserve.
Connect With Tools
Your Team Already Loves 💙
Over 4,000 businesses use CloudTalk to connect with their customers
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
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Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
