Maximize Team Performance with Call Monitoring
No more customers on hold. Help newcomers and monitor your team’s calls as they happen, review agent performance, and uphold your company’s quality standards.
Trusted by 30,000+ sales & support professionals to power more & better conversations
Top-rated on G2
100+ integrations
Coverage in 160+ countries
Transform Customer Interactions with Real-Time Intervention
No more lost customers due to inexperienced agents or difficult client requests. CloudTalk equips your team to handle interactions seamlessly with features like live Call Listening, Call Whispering, and Call Barging.
Convert difficult situations into opportunities and turn every conversation into a success story, increasing customer satisfaction and enhancing your brand reputation.
Still on the Fence?
Unsure if CloudTalk is right for you? Let us help make up your mind.
80%+
Time saved with AI features integrated into solid telephony
Summaries, transcripts, sentiment, automation, all built into a reliable calling foundation. Let your team focus on having conversations, not catching up.
4,000
Happy customers
(and counting)
From fast-growing startups to global brands, teams trust CloudTalk to power conversations that drive results.
40%+
More calls answered with local
numbers in 160+ countries
Show up as local, get picked up more. CloudTalk helps your team connect globally, with local numbers that build trust.
100+
Integrated with your system in minutes
CloudTalk connects natively with CRMs, helpdesks, and tools your team already uses — like HubSpot, Pipedrive, Salesforce, Zendesk, and more.
Simplify Your Day-to-Day Operations
In the fast-paced world of customer service, ease and simplicity can be game-changers.
CloudTalk’s intuitive interface and streamlined features help your team navigate through calls and caller information effortlessly. This means less time struggling to learn software and more time creating meaningful interactions with customers.
Our all-day support is always ready to resolve any issues, keeping your operations smooth and hassle-free.
Optimize for Cost Efficiency
The bottom line matters in every business, and efficient operation is the key to profitability.
CloudTalk’s call monitoring enhances team productivity by providing immediate feedback and helps you develop a highly-targeted training plan. This reduces the cost of onboarding and eliminates the need for guesswork.
Moreover, the ability to deliver high-quality service also lowers customer churn, ensuring sustained revenue. CloudTalk is not just a tool; it’s an investment that drives a strong return.
Integrations
Plug into everything you use
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
