Reduce Call Handling Time With Smart IVR
Guide callers through predefined routing options with Interactive Voice Response (IVR) and get them to the right agent—fast.
Resolve issues efficiently, reduce average call duration by up to 40%, and free up agents to focus on complex inquiries.
Set up multi-level IVR menus in minutes with CloudTalk’s cloud-based calling solution.
Trusted by 30,000+ sales & support professionals to power more & better conversations
Top-rated on G2
100+ integrations
Coverage in 160+ countries
Enhance Call Routing With Smart IVR
CloudTalk’s Interactive Voice Response (IVR) system automates call routing and streamlines customer service. When a customer calls, a pre-recorded menu guides them through options, allowing them to navigate verbally or via keypad for faster, more efficient support.
Ensure callers are instantly connected to the right agent or department, reducing wait times and improving customer satisfaction.
Still on the Fence?
Unsure if CloudTalk is right for you? Let us help make up your mind.
80%+
Time saved with AI features integrated into solid telephony
Summaries, transcripts, sentiment, automation, all built into a reliable calling foundation. Let your team focus on having conversations, not catching up.
4,000
Happy customers
(and counting)
From fast-growing startups to global brands, teams trust CloudTalk to power conversations that drive results.
40%+
More calls answered with local
numbers in 160+ countries
Show up as local, get picked up more. CloudTalk helps your team connect globally, with local numbers that build trust.
100+
Integrated with your system in minutes
CloudTalk connects natively with CRMs, helpdesks, and tools your team already uses — like HubSpot, Pipedrive, Salesforce, Zendesk, and more.
Build Custom Call Flows That Fit Your Business
No matter your team size, CloudTalk’s AI-powered IVR ensures every call reaches the right agent fast. Optimize every call, boost efficiency, and enhance customer satisfaction.
- Smart Call Routing: Route calls based on language, location, or product type for a seamless customer experience.
- Reduce Wait Times: Connect callers to the right expert instantly, improving first-call resolution.
- Easy Setup: Our intuitive interface lets you design adaptive IVR workflows in minutes—no coding needed.
Optimize Your Business Calls with Smart Tools
CloudTalk’s Power Dialer includes Call Monitoring, Customer Cards, Global Numbers in 160+ countries, and Real-Time Analytics to enhance your team’s performance.
Improve efficiency with automated calling, AI-driven insights, and seamless global connectivity—helping your team increase productivity and close more deals.
Integrations
Plug into everything you use
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
