Dialpad vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs RingCentral and How They Compare to CloudTalk
| Property | Cloudtalk | Dialpad | RingCentral |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $25 | $19.99 – $49.99 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
Basic integrations from second – Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..) |
| Open API | Does not mention this feature. | ||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Only supports extensions on its Enterprise package. | Included in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | |
| Call recording | Available in all plans. | Available in all plans. | On demand in Essential and Standard, included only in Premium and Ultimate plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Available as an add-on. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7 . Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. |
Offers live chat, community forums, online support case, and FAQ. |
Discuss the detailed comparison and choose your winner.
Dialpad vs RingCentral
| Dialpad | RingCentral | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. | 4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly. | Pricing winner Dialpad From a purely monetary view, Dialpad is a cheaper solution than RingCentral. It is more affordable for startups and small businesses. |
| Features: Which Phone System Powers Your Team Better? |
Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail or voicemail transcription are some other popular Dialpad features. | Offers more call handling functionalities than Dialpad. We’ll highlight unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions, while Dialpad only supports them in the highest Enterprise plan. | Features winner Dialpad While RingCentral is home to more features than Dialpad, they don’t always work as they’re supposed to, according to user reviews. We’ll give this round to Dialpad thanks to their superior usability scores. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use and optimize. The pleasant UI and user friendliness is also a positive factor. | Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails. | Customer Satisfaction winner Dialpad Based on G2’s findings, most users prefer to work with Dialpad. Generally, it seems to meet their business needs better than RingCentral. Clients also prefer Dialpad’s product support and feature updates. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Dialpad and RingCentral
While RingCentral offers 48 features and Dialpad 25, CloudTalk have you covered with 100 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to Dialpad, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
