4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
From a purely monetary view, Dialpad is a cheaper solution than RingCentral. It is more affordable for startups and small businesses.
Offers more call handling functionalities than Dialpad. We’ll highlight unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions, while Dialpad only supports them in the highest Enterprise plan.
Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail or voicemail transcription are some other popular Dialpad features.
While RingCentral is home to more features than Dialpad, they don’t always work as they’re supposed to, according to user reviews. We’ll give this round to Dialpad thanks to their superior usability scores.
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use and optimize. The pleasant UI and user friendliness is also a positive factor.
Customer Satisfaction winner: Dialpad
Based on G2’s findings, most users prefer to work with Dialpad. Generally, it seems to meet their business needs better than RingCentral.
Clients also prefer Dialpad’s product support and feature updates.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Dialpad and RingCentral
While RingCentral offers 48 features and Dialpad 25, CloudTalk have you covered with 70 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to Dialpad, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for
businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.