Dialpad vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Dialpad vs RingCentral

and How They Compare to CloudTalk

Dialpad
RingCentral
CloudTalk
Annual price overview
(per user/per month)
$15 - $25 $19.99 - $49.99 $25 - $50
Integrations
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.
 
Standard offers G Suite and Office 365 integrations.
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Does not mention this feature. Yes Yes
Extensions
Only supports extensions on its Enterprise package.
Included in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes Does not mention this feature.
Yes, from a starter pack.
Call recording Available in all plans.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Available in all plans.
Local numbers
1 local number free for each plan.
Available as an add-on.
1 local number free for each plan.
Smart dialer Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options
Standard plan offers 24/5 chat and web help. 
 
Pro and Enterprise customers receive 24/7 coverage and phone support.
Offers live chat, community forums, online support case, and FAQ.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Dialpad vs RingCentral

Pricing: Which Service Fits Your Budget?

RingCentral

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Pricing winner:
Dialpad

From a purely monetary view, Dialpad is a cheaper solution than RingCentral. It is more affordable for startups and small businesses.

Features: Which Phone System Powers Your Team Better?

RingCentral

Offers more call handling functionalities than Dialpad. We’ll highlight unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions, while Dialpad only supports them in the highest Enterprise plan.

Dialpad

Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail or voicemail transcription are some other popular Dialpad features.

Features winner:
Dialpad

While RingCentral is home to more features than Dialpad, they don’t always work as they’re supposed to, according to user reviews. We’ll give this round to Dialpad thanks to their superior usability scores.

Customer Satisfaction: Which Service Has the Happiest Customers?

RingCentral

Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use and optimize. The pleasant UI and user friendliness is also a positive factor.

Customer Satisfaction winner: Dialpad

Based on G2’s findings, most users prefer to work with Dialpad. Generally, it seems to meet their business needs better than RingCentral.

Clients also prefer Dialpad’s product support and feature updates.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

CloudTalk: The third solution you didn’t know you needed

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Dialpad and RingCentral

While RingCentral offers 48 features and Dialpad 25, CloudTalk have you covered with 70 tools that adapt to all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Compared to Dialpad, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.