Mitel vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Mitel vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Cloudtalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Mitel

$15 – $25

Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.

Standard offers G Suite and Office 365 integrations.

Does not mention this feature.

Only supports extensions on its Enterprise package.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Standard plan offers 24/5 chat and web help.

Pro and Enterprise customers receive 24/7 coverage and phone support.

RingCentral

$19.99 – $49.99

Basic integrations from second – Standard plan.

Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)

Included in all plans.

Does not mention this feature.

On demand in Essential and Standard, included only in Premium and Ultimate plans.

Available as an add-on.

Does not mention this feature.

Offers live chat, community forums, online support case, and FAQ.

Discuss the detailed comparison and choose your winner.

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Mitel vs RingCentral

Pricing: Which Service
Fits Your Budget?

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3 plans, starting at $20.99. However, the complete pricing list is only available per request.

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

As far as we can see, RingCentral is the cheaper solution of the two and has a more customer-friendly approach in terms of pricing disclosure.

Result

Features: Which Phone System
Powers Your Team Better?

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Offers a comprehensive list of VoIP tools and capabilities, including hot desking, visual voicemail, and messaging and routing IVR.

However, its integration capabilities are quite limited.

Offers more call handling functionalities than Dialpad. We’ll highlight unlimited video conferencing, call transfer, or visual voicemail.

Each RingCentral plan also lets you assign extensions, while Dialpad only supports them in the highest Enterprise plan.

Mitel MiCloud Flex offers a more comprehensive selection of tools and features.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Received no reviews on Capterra and 3.9 / 5 (28 reviews) on G2.

Users praised the service’s click-to-call and phone line status capabilities.

However, many complained about terrible customer service and an overall user-unfriendly interface.

Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

With a (technically) higher average rating across both review platforms and more reviews in total, RingCentral takes the win.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Mitel and RingCentral

While RingCentral offers 48 features and Mitel 44, CloudTalk have you covered with 100 tools that adapt to all business needs.

RingCentral users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

Mitel lacks strong automation and collaboration tools. CloudTalk works with 35+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback.

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Pricing: Transparent memberships for businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround