Mitel vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Mitel vs RingCentral and How They Compare to CloudTalk
| Property | Cloudtalk | Mitel | RingCentral |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $25 | $19.99 – $49.99 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
Basic integrations from second – Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..) |
| Open API | Does not mention this feature. | ||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Only supports extensions on its Enterprise package. | Included in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | |
| Call recording | Available in all plans. | Available in all plans. | On demand in Essential and Standard, included only in Premium and Ultimate plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Available as an add-on. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. |
Offers live chat, community forums, online support case, and FAQ. |
Discuss the detailed comparison and choose your winner.
Mitel vs RingCentral
| Mitel | RingCentral | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, starting at $20.99. However, the complete pricing list is only available per request. | 4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly. | Pricing winner RingCentral As far as we can see, RingCentral is the cheaper solution of the two and has a more customer-friendly approach in terms of pricing disclosure. |
| Features: Which Phone System Powers Your Team Better? |
Offers a comprehensive list of VoIP tools and capabilities, including hot desking, visual voicemail, and messaging and routing IVR. However, its integration capabilities are quite limited. |
Offers more call handling functionalities than Dialpad. We’ll highlight unlimited video conferencing, call transfer, or visual voicemail. Each RingCentral plan also lets you assign extensions, while Dialpad only supports them in the highest Enterprise plan. |
Features winner Mitel Mitel MiCloud Flex offers a more comprehensive selection of tools and features. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Received no reviews on Capterra and 3.9 / 5 (28 reviews) on G2. Users praised the service’s click-to-call and phone line status capabilities. However, many complained about terrible customer service and an overall user-unfriendly interface. |
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails. |
Customer Satisfaction winner RingCentral With a (technically) higher average rating across both review platforms and more reviews in total, RingCentral takes the win. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Mitel and RingCentral
While RingCentral offers 48 features and Mitel 44, CloudTalk have you covered with 100 tools that adapt to all business needs.
RingCentral users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.
Mitel lacks strong automation and collaboration tools. CloudTalk works with 100+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback.
Pricing: Transparent memberships for businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
