RingCentral vs Grasshopper vs OneBox
Is either VoIP provider right for you? Compare the three with CloudTalk and decide which is the best fit for your business’s needs.
RingCentral vs Grasshopper vs OneBox
and How They Compare to CloudTalk
| RingCentral | Grasshopper | OneBox | CloudTalk | |
|---|---|---|---|---|
| Annual Price Overview | $19.99 - $49.99 | $26 - $80 | N/A | $25 - $50 |
| Free Trial |
Yes - 14 days.
Requires a credit card. |
Yes - 7 days.
Doesn’t require a credit card. |
No. |
Yes - 14 days.
Doesn’t require a credit card. |
| Integrations |
Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack. |
Integrates with 8 external tools, including Zapier and Livechat. | Integrations include Zapier, Slack, Pipedrive, and HubSpot CRM. |
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile Application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
Yes, compatible with both Android and iOS.
Available in Starter plan. |
| Min/Max amount of users | One user within all plans. |
One user within all plans.
No maximum limit. |
One user within all plans. | One user within all plans. |
| Extensions | Included in all plans. |
Extensions available in all plans.
3 in Solo plan,
6 in Partner plan, unlimited in Small Business plan. |
Two extensions included in all plans.
Additional extensions can be purchased
|
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Does not mention this feature. | Does not mention this feature. | Does not mention this feature. | Yes, from a starter pack. |
| Call recording |
Missing in Essential plan, on-demand in Standard. |
No. | Available in all plans. | Available in all plans. |
| Call tagging | Does not mention this feature. | Does not mention this feature. | Does not mention this feature. | Yes. |
| Local numbers | Available as an add-on. | Available in all plans. | Available in all plans. |
1 local number free for each plan. |
| Toll-free numbers | Does not mention this feature. | Available in all plans. | Available in all plans. | Available in all plans. |
| Smart dialer | Does not mention this feature. | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Automated Call Distribution (ACD) | Does not mention this feature. | Does not mention this feature. | Does not mention this feature. | Yes. |
| Open API | Does not mention this feature. | Yes. | Does not mention this feature. | Yes. |
| Customer support options | Offers live chat, community, online support case, and FAQ. | Customer support handled by the GoTo platform. Phone support + Knowledge Base available. | Email and phone support during business hours. |
Customer support available 24/7.
We offer email, phone, chat support, and an option of a dedicated account manager. |
RingCentral vs Grasshopper vs OneBox
Pricing: Which Service Fits Your Budget?
RingCentral
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
Grasshopper
Provides 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.
OneBox
Provides 3 plans and a pay-as-you-go scheme. The prices vary between $14.95 and $29.95 per user per month.
Pricing Winner: OneBox
Talkdesk is the more affordable solution for startups and small businesses.
Features: Which Phone System Powers Your Team Better?
RingCentral
Flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
Grasshopper
Top features include voicemail transcription, custom greetings, and simultaneous call handling.
OneBox
OneBox prides itself on features like advanced call routing, call logging, and recording.
It also has a professional team of live receptionists, that can route calls to anywhere in the world.
Features Winner: RingCentral
Although all three competitors are evenly-matched, RingCentral managed to edge out a win thanks to its wide range of high-quality features.
Customer Satisfaction: Which Service Has the Happiest Customers?
RingCentral
Rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting.
However, RingCentral sometimes doesn’t alert customers to missed calls or voicemails.
Grasshopper
Rates 4.4 / 5 on Capterra (315 reviews) and 4.1 / 5 on G2 (130 reviews). Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.
However, several complained that the platform was missing deeper features like analytics.
OneBox
OneBox has no reviews on Capterra or G2.
Reviews on MouthShut gave the platform a rating of 1.8 / 5 (178 reviews).
Past customers complained about nearly everything – unreliable connections, slow customer support, hidden fees, and much more.
Customer Satisfaction Winner: RingCentral
With the overall highest ratings and overall most reviews, RingCentral takes the win.
Not convinced? Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to RingCentral, Grasshopper, and OneBox
While RingCentral offers 48 features, CloudTalk have you covered with 70 tools that adapt to all business needs.
Our competitors lack a level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
With over 40+ strong integration partners, CloudTalk offers plenty of customizable routing options or automatic callback.
Pricing: Transparent memberships for
businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
