RingCentral vs Grasshopper vs OneBox

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

RingCentral vs Grasshopper vs OneBox

and How They Compare to CloudTalk

RingCentral Grasshopper OneBox CloudTalk
Annual Price Overview $19.99 - $49.99 $26 - $80 N/A $25 - $50
Monthly Price Overview $29.99 - $59.99 $29 - $89 $14.95 - $29.95 $30 - $60
Free Trial
Yes - 14 days.
Requires a credit card.
Yes - 7 days.
Doesn’t require a credit card.
No.
Yes - 14 days.
Doesn’t require a credit card.
Integrations
Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack. 
Integrates with 8 external tools, including Zapier and Livechat. Integrations include Zapier, Slack, Pipedrive, and HubSpot CRM.
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Available in Starter plan.
Min/Max amount of users One user within all plans.
One user within all plans.
 
No maximum limit.
One user within all plans. One user within all plans.
Extensions Included in all plans.
Extensions available in all plans.
 
3 in Solo plan,
6 in Partner plan,
unlimited in Small Business
plan.
Two extensions included in all plans.
 
Additional extensions can be purchased
 
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Does not mention this feature. Does not mention this feature. Does not mention this feature. Yes, from a starter pack.
Call recording
Missing in Essential plan, on-demand in Standard.
No. Available in all plans. Available in all plans.
Call tagging Does not mention this feature. Does not mention this feature. Does not mention this feature. Yes.
Local numbers Available as an add-on. Available in all plans. Available in all plans.
1 local number free for each plan.
Toll-free numbers Does not mention this feature. Available in all plans. Available in all plans. Available in all plans.
Smart dialer Does not mention this feature. Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Does not mention this feature. Does not mention this feature. Does not mention this feature. Yes.
Open API Does not mention this feature. Yes. Does not mention this feature. Yes.
Customer support options Offers live chat, community, online support case, and FAQ. Customer support handled by the GoTo platform. Phone support + Knowledge Base available. Email and phone support during business hours.
Customer support available 24/7.
 
We offer email, phone, chat support, and an option of a dedicated account manager.

Read our detailed comparison and choose your winner

RingCentral vs Grasshopper vs OneBox

Pricing: Which Service Fits Your Budget?

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99$59.99 if paid monthly.

Grasshopper

Provides 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.

OneBox

Provides 3 plans and a pay-as-you-go scheme. The prices vary between $14.95 and $29.95 per user per month.

Pricing Winner:
OneBox

Talkdesk is the more affordable solution for startups and small businesses.

Features: Which Phone System Powers Your Team Better?

RingCentral

Flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.

Grasshopper

Top features include voicemail transcription, custom greetings, and simultaneous call handling.

OneBox

OneBox prides itself on features like advanced call routing, call logging, and recording.

It also has a professional team of live receptionists, that can route calls to anywhere in the world.

Features Winner: RingCentral

Although all three competitors are evenly-matched, RingCentral managed to edge out a win thanks to its wide range of high-quality features.

Customer Satisfaction: Which Service Has the Happiest Customers?

RingCentral

Rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting.

However, RingCentral sometimes doesn’t alert customers to missed calls or voicemails.

Grasshopper

Rates 4.4 / 5 on Capterra (315 reviews) and 4.1 / 5 on G2 (130 reviews). Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.

However, several complained that the platform was missing deeper features like analytics.

OneBox

OneBox has no reviews on Capterra or G2.

Reviews on MouthShut gave the platform a rating of 1.8 / 5 (178 reviews).

Past customers complained about nearly everything – unreliable connections, slow customer support, hidden fees, and much more.

Customer Satisfaction Winner: RingCentral

With the overall highest ratings and overall most reviews, RingCentral takes the win.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

CloudTalk: The third solution you didn’t know you needed

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to RingCentral, Grasshopper, and OneBox

While RingCentral offers 48 features, CloudTalk have you covered with 70 tools that adapt to all business needs.

Our competitors lack a level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

With over 40+ strong integration partners, CloudTalk offers plenty of customizable routing options or automatic callback.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.