Make and receive calls seamlessly with Softphone from CloudTalk
Are you handling a high volume of phone calls and depending on customer interactions? Enjoy the freedom of VoIP software while delivering the best service possible.
2500+ innovative companies run on CloudTalk call center software
Enjoy the freedom of remote work
A softphone is a downloadable VoIP (Voice over Internet Protocol) software from which you can make and receive calls. It works inside of any device with an internet connection. When using Softphone, you don’t need any additional hardware. This flexibility of CloudTalk’s remote-ready solution gives you a strong competitive advantage, especially when scaling your team according to the current need.
Budget-friendly solution for businesses of any size
Looking for a tool that grows with your business? Once you decide on Soft Client Telephone you receive a life-long tool, that easily scales with any business. Our plans are cost-efficient, flexible, and adaptable to the needs of not only start-ups but also large corporations. How does 25$ a month sound to you?
All communication in a single dashboard
CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk, and more. Access phone call details in your CRM or see the caller’s CRM information in CloudTalk with our 2-way sync solutions.
What are Softphones?
A soft or a software phone is an app that allows you to make and receive calls on any internet-connected device. Unlike a traditional “hard” phone, it doesn’t need any special equipment like a dedicated phone or a SIM card.
Explore tools beyond mute and hold.
Get a tremendous advantage over competitors with Softphone’s advanced features
Predictive dialer automatizes dialing processes. It independently dials the next call in line when for an available agent.
Personalize your communication with clients from the very beginning. With Caller ID you can see the name of the caller, their phone number, and much more even before the call connects.
Your clients can always reach out to you. Call forwarding allows you to automatically forward incoming calls to external mobile or landline phone numbers.
Apply customized tags to your contacts. Sort them into categories and quickly find what you’re looking for. You can further add notes during or after your call.
Sometimes an agent needs that little extra something to successfully provide a solution or close a deal. With a 3 way calling, you may easily add a third person to the line when circumstances call for it.
Never miss a single call with the Callback feature. If there are any unanswered phone calls, this feature can automatically call your customers back.
CloudTalk plays well with others
CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
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