Make and receive calls seamlessly with Softphone from CloudTalk

Are you handling a high volume of phone calls and depending on customer interactions? Enjoy the freedom of VoIP software while delivering the best service possible.

2500+ innovative companies run on CloudTalk call center software

Enjoy the freedom of remote work

A softphone is a downloadable VoIP (Voice over Internet Protocol) software from which you can make and receive calls. It works inside of any device with an internet connection. When using Softphone, you don’t need any additional hardware. This flexibility of CloudTalk’s remote-ready solution gives you a strong competitive advantage, especially when scaling your team according to the current need.

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Budget-friendly solution for businesses of any size

Looking for a tool that grows with your business? Once you decide on Soft Client Telephone you receive a life-long tool, that easily scales with any business. Our plans are cost-efficient, flexible, and adaptable to the needs of not only start-ups but also large corporations. How does 25$ a month sound to you?

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All communication in a single dashboard

CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk, and more. Access phone call details in your CRM or see the caller’s CRM information in CloudTalk with our 2-way sync solutions.

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ABOUT FEATURES

What are Softphones?

A soft or a software phone is an app that allows you to make and receive calls on any internet-connected device. Unlike a traditional “hard” phone, it doesn’t need any special equipment like a dedicated phone or a SIM card.

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Explore tools beyond mute and hold.
Get a tremendous advantage over competitors with Softphone’s advanced features

Our Power Dialer automatically dials the selected numbers in your database, one after the other. When the dialed number is unavailable, the dialer will automatically move on to the following number on the list.

Personalize your communication with clients from the very beginning. With Caller ID you can see the name of the caller, their phone number, and much more even before the call connects.

Your clients can always reach out to you. Call forwarding allows you to automatically forward incoming calls to external mobile or landline phone numbers.

Apply customized tags to your contacts. Sort them into categories and quickly find what you’re looking for. You can further add notes during or after your call.

Sometimes an agent needs that little extra something to successfully provide a solution or close a deal. With a 3 way calling, you may easily add a third person to the line when circumstances call for it.

Never miss a single call with the Callback feature. If there are any unanswered phone calls, this feature can automatically call your customers back.

CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.