Join our virtual academy and learn something new with CloudTalk.
Learn the most important steps you need to take to set up a virtual call center. We’ll also take you through the process from the planning stage to the implementation.
Learn something about various pricing models that call center software companies offer. We’ll walk you through on what things you should pay extra close attention to when considering to purchase call center software.
Learn what SIP ALG is for, why you shouldn’t use it, and how to disable this feature on your router.
Learn about Wi-Fi calling what it is, how it works, and why you should care, including 3 benefits.
Learn about what a Communication Plan is, why it is important, and how to create one.
Learn why giving all types of feedback is crucial in your workplace, and how you can give and receive effective feedback to promote growth in your team.
Learn what the most important factors are when considering a VoIP phone service. Should you choose a cheap voice service for your business, or choose the best-rated VoIP app?
Learn how to deal with angry customers as a call center agent, including 7 tips on how to deal with them and a step-by-step guide for different scenarios.
Learn what workflow automation is, its benefits, and how you can easily set it up for yourself.
Learn about Customer Perceived Value: what determines it, and how you can leverage it to your business’ benefit.
Learn about the most common security risks and vulnerabilities, plus the best security protocols so you can detect cyber attacks early and prevent them.
Learn about toll-free numbers, and whether you should choose a TFN or a local phone number for your business.
Learn about what softphones are, how they work, and why you should consider adding them to your business.
Learn what IP telephony is, how it works, and why you should consider adding them to your business.
Network issues can lead to slow load times, latency, and more. Learn how to test your network for packet loss and improve your connection quality.
Learn the difference between CCaaS and UCaaS, and decide which service your business needs right now to improve KPIs.
Learn how to improve your workplace interactions with the latest and greatest communication strategies.
Learn how you can benefit from a business phone number, the many types, and how you can easily and quickly get a free one.
Learn what sales dialers are and how they can improve your sales campaign process, increase conversion rates, and prevent call center burnout.
Learn what VoIP numbers are, how they compare to traditional landlines, the benefits, and how you can set up a VoIP number for yourself.
In this video, we look at what VoIP is, how it works, some of its most popular features, the benefits, and some of the drawbacks.
Learn the basics of SIP trunking, what it is used for, how it works, and how it can save your money and improve overall performance.
Learn what call forwarding is, how it works, the benefits it can offer your business, and how to set it up.
Learn what Automatic Call Distribution (ACD) is, what it does, and how you can easily set it up within your call center software.
Learn how to set up an Auto Dialer, a call-center software feature that boosts productivity, improves efficiency, and saves money.
In this video, we discuss and review Google Voice for Business and how it compares to other solutions, such as Cloudtalk.
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