CloudTalk Academy

Join our virtual academy and learn something new with CloudTalk.

Latest Videos

Academy Channel

Giving Positive & Negative Feedback at Work

Learn why giving all types of feedback is crucial in your workplace, and how you can give and receive effective feedback to promote growth in your team.

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Choosing The Best VoIP Provider in 2022

Learn what the most important factors are when considering a VoIP phone service. Should you choose a cheap voice service for your business, or choose the best-rated VoIP app?

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How To Handle Irate Callers as An Agent

Learn how to deal with angry customers as a call center agent, including 7 tips on how to deal with them and a step-by-step guide for different scenarios.

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Call Centre Workflow Automation

Learn what workflow automation is, its benefits, and how you can easily set it up for yourself.

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Customer Perceived Value

Learn about Customer Perceived Value: what determines it, and how you can leverage it to your business’ benefit.

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VoIP Security Best Practices

Learn about the most common security risks and vulnerabilities, plus the best security protocols so you can detect cyber attacks early and prevent them.

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What Is a Toll-Free Number
& How to Get One

Learn about toll-free numbers, and whether you should choose a TFN or a local phone number for your business.

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What Is a Softphone & How It Works

Learn about what softphones are, how they work, and why you should consider adding them to your business.

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The Basics of IP Telephony & How It Works

Learn what IP telephony is, how it works, and why you should consider adding them to your business.

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What Packet Loss Is & How To Run a Test

Network issues can lead to slow load times, latency, and more. Learn how to test your network for packet loss and improve your connection quality.

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The Ultimate Comparison: UCaaS vs. CCaaS

Learn the difference between CCaaS and UCaaS, and decide which service your business needs right now to improve KPIs.

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A Guide to Effective Communication Strategies in the Workplace

Learn how to improve your workplace interactions with the latest and greatest communication strategies.

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How to Get a Free Business Phone Number in 2022

Learn how you can benefit from a business phone number, the many types, and how you can easily and quickly get a free one.

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What Is a Sales Dialer & How to Use It in 2022

Learn what sales dialers are and how they can improve your sales campaign process, increase conversion rates, and prevent call center burnout.

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What Is a VoIP Number & You Should Use One

Learn what VoIP numbers are, how they compare to traditional landlines, the benefits, and how you can set up a VoIP number for yourself.

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VoIP Explained for Beginners

In this video, we look at what VoIP is, how it works, some of its most popular features, the benefits, and some of the drawbacks.

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What Is SIP Trunking

Learn the basics of SIP trunking, what it is used for, how it works, and how it can save your money and improve overall performance.

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What Is Call Forwarding & How to Set It Up

Learn what call forwarding is, how it works, the benefits it can offer your business, and how to set it up.

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How Automatic Call Distribution Works

Learn what Automatic Call Distribution (ACD) is, what it does, and how you can easily set it up within your call center software.

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Everything You Need to Know about Auto Dialers

Learn how to set up an Auto Dialer, a call-center software feature that boosts productivity, improves efficiency, and saves money.

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Should You Use Google Voice for Your Business in 2022?

In this video, we discuss and review Google Voice for Business and how it compares to other solutions, such as Cloudtalk.

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