Handle calls more efficiently from any device, improve customer retention and reach customers globally without skyrocketing costs. With CloudTalk’s VoIP telephony solution, you can close more deals and provide outstanding customer support in over 160 countries.
Your Only Truly Global Call Center Solution. Present in 160 Countries.
Cut down resolution time for calls and win more sales deals with CloudTalk – the best-rated cloud call center software for SMB in 2022.
CloudTalk gives you a 360° customer overview as soon as a call is in the queue, giving you enough time to fully understand and anticipate your customers’ needs. CloudTalk’s smart IVR and call routing ensure that incoming calls are automatically routed to the right person or department in your call center.
Why successful businesses choose VoIP Software from CloudTalk
VoIP comes with high-standard care so that you can fully focus on your business.
VoIP: The basics and how to use it to your company’s advantage
Maintain a local presence in any country without moving your office
You can run a call center from anywhere in the world at a fraction of the cost of regular on-premise call center software. There are no complicated installations, hardware, or local storage space required.
Go beyond the borders with international calling for local rates. CloudTalk covers 101 local numbers, 54 mobile numbers, 57 national, and 127 toll-free numbers. But if you wish for more, quickly transfer your current numbers to CloudTalk. Check the prices for more information.
CloudTalk can be integrated into any solution that you already use. Get all VoIP voice services and all data into one place. No matter if you have a custom-designed system or a publicly available solution. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems.
Maximize the efficiency with unlimited concurrent calls
You can handle as many inbound and outbound calls as you like, all at the same time without negatively impacting call quality. CloudTalk’s Unlimited Concurrent Calls feature can help you serve as many customers as you wish based on your capacities. For example, if you have 10 available agents, you can make 10 concurrent calls.
Streamline your workflow. Create tasks directly from CloudTalk
Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That is all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a 180+ person global tech company transforming customer experience by enabling businesses to build lasting relationships with their customers.
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