How CloudTalk Compares to Avaya and RingCentral

While RingCentral comes with around 50 features and Avaya around 30, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources. 

The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Avaya as soon as the internet connection is suboptimal. 

Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.