3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version.
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
Although we can’t compare the monthly costs of the two software, RingCentral wins this round: unlike Avaya, it offers a free trial version.
30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers.
Offers 50+ features. Some of the more advanced features include SMS, Single Sing-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.
RingCentral offers more features and integrations than Avaya, including auto-dialers: a must if you run sales campaigns.
Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic.
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
Customer Satisfaction Winner: Avaya
According to customer reviews on G2 and Capterra, Avaya is a more user-friendly solution with better voice quality and customer support.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Avaya and RingCentral
While RingCentral comes with around 50 features and Avaya around 30, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Avaya as soon as the internet connection is suboptimal.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.