Dialpad vs Vonage: Which One Is Best For Your Business?

Dialpad vs Vonage

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Dialpad vs Vonage

and How They Compare to CloudTalk

	Dialpad	Vonage	CloudTalk
Annual price overview (per user/per month)	$15 - $25	$19.99 - $39.99	$25 - $50
Integrations	Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.	Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Does not mention this feature.	Yes
Extensions	Only supports extensions on its Enterprise package.	Extensions available in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Yes	Yes, from a starter pack.
Call recording	Available in all plans.	Available as an add-on.	Available in all plans.
Local numbers	1 local number free for each plan.	Available as an add-on.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Yes	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.	24/7 phone and chat support.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Dialpad vs Vonage

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Vonage

3 plans, ranging in price from $19.99 to $39.99 paid monthly. It also offers reduced fees and sells add-ons for an additional price.

Pricing winner:
Dialpad

From a purely monetary view, Dialpad is the winner.

Features: Which Phone System Powers Your Team Better?

Dialpad

Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.

Vonage

Offers over 50+ so-called Unified Communication features, including Business Inbox, Call Blocking, and Call Announce. Vonage comes with 13 free and 12 paid integrations.

Features winner:
Vonage

Vonage offers twice as many features as Dialpad, including advanced auto-dialers.

It’s worth mentioning that Dialpad integrates with significantly more products.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.

Vonage

On Capterra, the software scored 4.1 out of 5. On the G2 platform, Vonage earned a rating of 4.3 out of 5. Users love the convenience for businesses on the go but some customers complained about the 15 hours/month call recording limitation.

Customer Satisfaction winner: Dialpad

According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and Vonage

While Dialpad offers 25 features and Vonage around 50, we have you covered with 70 advanced tools to serve and support all business needs.

Vonage Business’ customers claim that calls disconnect easily with low internet service. CloudTalk has built strong relationships with telco partners all across the world. It helps us secure better calling routes and offer stronger connections.

Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.