Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Dialpad |
Vonage |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $25 | $19.99 - $39.99 | $25 - $50 |
| Integrations |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.
Standard offers G Suite and Office 365 integrations.
|
Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Does not mention this feature. | Yes |
| Extensions |
Only supports extensions on its Enterprise package. |
Extensions available in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Yes |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available as an add-on. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
Available as an add-on. |
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Yes |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options |
Standard plan offers 24/5 chat and web help.
Pro and Enterprise customers receive 24/7 coverage and phone support.
|
24/7 phone and chat support. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
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3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
3 plans, ranging in price from $19.99 to $39.99 paid monthly. It also offers reduced fees and sells add-ons for an additional price.
From a purely monetary view, Dialpad is the winner.
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
Offers over 50+ so-called Unified Communication features, including Business Inbox, Call Blocking, and Call Announce. Vonage comes with 13 free and 12 paid integrations.
Vonage offers twice as many features as Dialpad, including advanced auto-dialers.
It’s worth mentioning that Dialpad integrates with significantly more products.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.
On Capterra, the software scored 4.1 out of 5. On the G2 platform, Vonage earned a rating of 4.3 out of 5. Users love the convenience for businesses on the go but some customers complained about the 15 hours/month call recording limitation.
According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While Dialpad offers 25 features and Vonage around 50, we have you covered with 70 advanced tools to serve and support all business needs.
Vonage Business’ customers claim that calls disconnect easily with low internet service. CloudTalk has built strong relationships with telco partners all across the world. It helps us secure better calling routes and offer stronger connections.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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