Dialpad vs Vonage
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs Vonage and How They Compare to CloudTalk
| Property | Cloudtalk | Dialpad | Vonage |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $25 | $19.99 – $39.99 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk. |
| Open API | Does not mention this feature. | Does not mention this feature. | |
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Only supports extensions on its Enterprise package. | Extensions available in all plans. |
| Click to Call | Yes, from a starter pack. | ||
| Call recording | Available in all plans. | Available in all plans. | Available as an add-on. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Available as an add-on. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. |
24/7 phone and chat support. |
Discuss the detailed comparison and choose your winner.
Dialpad vs Vonage
| Dialpad | Vonage | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. | 3 plans, ranging in price from $19.99 to $39.99 paid monthly. It also offers reduced fees and sells add-ons for an additional price. | Pricing winner Dialpad From a purely monetary view, Dialpad is the winner. |
| Features: Which Phone System Powers Your Team Better? |
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers. | Offers over 50+ so-called Unified Communication features, including Business Inbox, Call Blocking, and Call Announce. Vonage comes with 13 free and 12 paid integrations. | Features winner Vonage Vonage offers twice as many features as Dialpad, including advanced auto-dialers. It’s worth mentioning that Dialpad integrates with significantly more products. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus. | On Capterra, the software scored 4.1 out of 5. On the G2 platform, Vonage earned a rating of 4.3 out of 5. Users love the convenience for businesses on the go but some customers complained about the 15 hours/month call recording limitation. | Customer Satisfaction winner Dialpad According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Vonage
While Dialpad offers 25 features and Vonage around 50, we have you covered with 100 advanced tools to serve and support all business needs.
Vonage Business’ customers claim that calls disconnect easily with low internet service. CloudTalk has built strong relationships with telco partners all across the world. It helps us secure better calling routes and offer stronger connections.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
