Grasshopper vs. Vonage: Which One Is Best For Your Business?

Grasshopper vs Vonage

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Grasshopper vs Vonage

and How They Compare to CloudTalk

/grasshopper-vs-vonage

	Grasshopper	Vonage	CloudTalk
Monthly Price	$26 - $80	N/A	$25 - $50
Free Trial	Yes - 7 days Doesn’t require a credit card.	Yes - 14 days	Yes - 14 days Doesn't require a credit card.
Integrations	Integrates with 8 external tools, including Zapier and Livechat	Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS. Available in Starter Plan.
Conference Calling	Yes, up to 10 participants. Requires you dial each caller individually.	Offers video meetings, yet does not have HD quality as a standard feature. The software has an HD Voice tool as an add-on.	You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls.
Voicemail	Yes.	Has a voicemail to email feature. Vonage offers a visual voicemail as an add-on for $4.99/month per extension.	Create individualized or group voicemail messages, which you can play directly from the internet browser.
IVR	Yes.	Offers Multi-Level Auto-Attendant from a Premium plan.	Our multi-level IVR directs each call to the right agent. Customers thus receive relevant information through customized messages.
Call Recording	No.	Available only as an add-on.	Available in all plans.
Toll-free Numbers	Yes.	Yes.	Available in all plans.
Customer Support Options	Customer support provided by the GoTo platform. Phone support + Knowledge Base available	24/7 phone and chat support.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner.

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Grasshopper vs Vonage

Pricing: Which Service Fits Your Budget?

Grasshopper

3 plans, starting at $26 and going up to $80 per user per month.

If paid annually, the tiers range from $29 to $89.

Vonage

3 plans, ranging in price from $19.99 to $39.99. Its plans are designed for small, medium, and large businesses, respectively.

Pricing winner:
Vonage

Vonage offers a cheaper experience and a longer free trial to boot. In terms of affordability, it can’t be beat.

Features: Which Phone System Powers Your Team Better?

Grasshopper

Offers users a very streamlined solution. But as a consequence, it lacks a power dialer, call recording, call tagging capabilities, Automatic Call Distribution (ACD), and click-to-call.

Its top features include voicemail transcription, custom greetings, and simultaneous call handling.

Vonage

Offers over 50 so-called Unified Communication features, including Business Inbox, Call Blocking and Call Announce.

The Call Announce feature, for example, helps agents prepare for upcoming calls by whispering an audible version of the caller’s custom tag before the call connects.

Features winner:
Vonage

Vonage is the clear winner in terms of features. Theirs is a pretty robust list!

Customer Satisfaction: Which Service Has the Happiest Customers?

Grasshopper

According to reviews on Capterra’s platform, Grasshopper has an overall customer satisfaction score of 4.4 out of 5. On G2, it earned a score of 4.1 out of 5.

Vonage

On Capterra, the software scored 4.1 out of 5. On the G2 platform, Vonage earned a rating of 4.3 out of 5.

Customer Satisfaction winner: Grasshopper

Grasshopper is the Customer Satisfaction winner, as it had higher overall scores on aggregate, even if only slightly.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and RingCentral

While Grasshopper offers 16 features and Vonage offers 57, we have you covered with 70 tools that can adapt to all of your business needs.

Grasshopper customers lack the sort of advanced analytics offered by CloudTalk. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

The Vonage system lacks a pivotal feature that makes calling abroad efficient: international numbers. This tool allows you to receive international calls much cheaper. CloudTalk offers numbers from more than 140 countries around the world.

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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