Phone.com vs RingCentral: Which One Is Best For Your Business?

Phone.com vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

TRY CLOUDTALK FREE

CONTACT SALES

Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Phone.com vs RingCentral

and How They Compare to CloudTalk

	Phone.com	RingCentral	CloudTalk
Annual price overview (per user/per month)	$10.39 - $23.99	$19.99 - $49.99	$25 - $50
Integrations	Offers 5 direct integrations, including Zoho and Zapier. You can connect additional tools with API or Zapier.	Basic integrations from second - Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Yes	Yes	Yes
Extensions	Included in all plans.	Included in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Does not mention this feature.	Yes, from a starter pack.
Call recording	On-demand ($8/mo) in Basic and Plus plans, included only in Pro Plan.	On demand in Essential and Standard, included only in Premium and Ultimate plans.	Available in all plans.
Local numbers	1 local number free for each plan.	Available as an add-on.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	All plans get access to 24/7 support via phone or email.	Offers live chat, community forums, online support case, and FAQ.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner.

CHAT WITH US

Phone.com vs RingCentral

Pricing: Which Service Fits Your Budget?

Phone.com

3 plans, ranging in price from $10.39 to $23.99 per user/month paid annually and $14.99 to $29.99 per user/month paid monthly.

RingCentral

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

Pricing winner:
Phone.com

Phone.com is significantly cheaper than RingCentral. Read on to find out which solution gives you more value for your money.

Features: Which Providers Powers Your System Better?

Phone.com

The 50+ features include advanced tools such as Video Conferencing, SMS, Voicemail to Email, or Click-to-Call. Phone.com only offers 5 integrations; however, one of them is Zapier, allowing you to connect many more tools you use.

RingCentral

Offers 50+ features. Some of the more advanced features include SMS, Single Sing-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.

Features winner:
RingCentral

While the features are similar, we couldn’t look past the lack of auto-dialers and the insanely small number of integrations of the Phone.com software. If you need a VoIP solution to run sales campaigns, auto-dialers and integration with your CRM are a must.

Customer Satisfaction: Which Service Has the Happiest Customers?

Phone.com

Rates 3.9 / 5 on Capterra (48 reviews) and 3.3 / 5 on G2 (19 reviews). Users love the low prices and the outstanding customer support, but would love to have more features and integrations. Many customers claim that often the connection is unreliable when the internet connection is less than perfect.

RingCentral

Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

Customer Satisfaction winner: RingCentral

According to customer reviews on G2 and Capterra, RingCentral is a more reliable solution that fits customer needs better.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Phone.com and RingCentral

While both Phone.com and RingCentral come with around 50 features, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with more advanced calling features compared to the basic Phone.com and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.

The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Phone.com as soon as the internet connection is suboptimal.

TAKE A FREE TOUR

Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

GET A QUOTE

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

CHAT WITH US