Phone.com vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Phone.com vs RingCentral
and How They Compare to CloudTalk
|
Phone.com |
RingCentral |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$10.39 - $23.99 | $19.99 - $49.99 | $25 - $50 |
| Integrations | Offers 5 direct integrations, including Zoho and Zapier. You can connect additional tools with API or Zapier. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
|
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Included in all plans. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Does not mention this feature. |
Yes, from a starter pack. |
| Call recording | On-demand ($8/mo) in Basic and Plus plans, included only in Pro Plan. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
Available as an add-on.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | All plans get access to 24/7 support via phone or email. | Offers live chat, community forums, online support case, and FAQ. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Phone.com vs RingCentral
Pricing: Which Service Fits Your Budget?
Phone.com
3 plans, ranging in price from $10.39 to $23.99 per user/month paid annually and $14.99 to $29.99 per user/month paid monthly.
RingCentral
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
Pricing winner:
Phone.com
Phone.com is significantly cheaper than RingCentral. Read on to find out which solution gives you more value for your money.
Features: Which Providers Powers Your System Better?
Phone.com
The 50+ features include advanced tools such as Video Conferencing, SMS, Voicemail to Email, or Click-to-Call. Phone.com only offers 5 integrations; however, one of them is Zapier, allowing you to connect many more tools you use.
RingCentral
Offers 50+ features. Some of the more advanced features include SMS, Single Sing-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.
Features winner:
RingCentral
While the features are similar, we couldn’t look past the lack of auto-dialers and the insanely small number of integrations of the Phone.com software. If you need a VoIP solution to run sales campaigns, auto-dialers and integration with your CRM are a must.
Customer Satisfaction: Which Service Has the Happiest Customers?
Phone.com
Rates 3.9 / 5 on Capterra (48 reviews) and 3.3 / 5 on G2 (19 reviews). Users love the low prices and the outstanding customer support, but would love to have more features and integrations. Many customers claim that often the connection is unreliable when the internet connection is less than perfect.
RingCentral
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
Customer Satisfaction winner: RingCentral
According to customer reviews on G2 and Capterra, RingCentral is a more reliable solution that fits customer needs better.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Phone.com and RingCentral
While both Phone.com and RingCentral come with around 50 features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced calling features compared to the basic Phone.com and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Phone.com as soon as the internet connection is suboptimal.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still Not Convinced?
Our Results Speak for Themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
