Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
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Phone.com |
RingCentral |
CloudTalk |
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|---|---|---|---|
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Annual price overview
(per user/per month) |
$10.39 - $23.99 | $19.99 - $49.99 | $25 - $50 |
| Integrations | Offers 5 direct integrations, including Zoho and Zapier. You can connect additional tools with API or Zapier. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
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40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Included in all plans. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Does not mention this feature. |
Yes, from a starter pack. |
| Call recording | On-demand ($8/mo) in Basic and Plus plans, included only in Pro Plan. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Available in all plans. |
| Local numbers |
1 local number free for each plan.
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Available as an add-on.
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1 local number free for each plan.
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| Smart dialer | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | All plans get access to 24/7 support via phone or email. | Offers live chat, community forums, online support case, and FAQ. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
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3 plans, ranging in price from $10.39 to $23.99 per user/month paid annually and $14.99 to $29.99 per user/month paid monthly.
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
Phone.com is significantly cheaper than RingCentral. Read on to find out which solution gives you more value for your money.
The 50+ features include advanced tools such as Video Conferencing, SMS, Voicemail to Email, or Click-to-Call. Phone.com only offers 5 integrations; however, one of them is Zapier, allowing you to connect many more tools you use.
Offers 50+ features. Some of the more advanced features include SMS, Single Sing-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.
While the features are similar, we couldn’t look past the lack of auto-dialers and the insanely small number of integrations of the Phone.com software. If you need a VoIP solution to run sales campaigns, auto-dialers and integration with your CRM are a must.
Rates 3.9 / 5 on Capterra (48 reviews) and 3.3 / 5 on G2 (19 reviews). Users love the low prices and the outstanding customer support, but would love to have more features and integrations. Many customers claim that often the connection is unreliable when the internet connection is less than perfect.
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
According to customer reviews on G2 and Capterra, RingCentral is a more reliable solution that fits customer needs better.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While both Phone.com and RingCentral come with around 50 features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced calling features compared to the basic Phone.com and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Phone.com as soon as the internet connection is suboptimal.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
HubSpot
Zendesk
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Salesloft
