Category - Reporting

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

10 most important call center KPIs you should be tracking

There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here’s our list of 10 […]

Call center office

Call Center Job Representative Description + 6 Agent Duties

It may seem like automation is going to put call center agents out of the job. But according to HubSpot, […]


6 call center analytics guaranteed to help improve business outcomes

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

Statistics illustration

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]