Category - Reporting


10 most important call center KPIs you should be tracking

There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here’s our list of 10 […]

Call center office

Call Center Job Representative Description + 6 Agent Duties

It may seem like automation is going to put call center agents out of the job. But according to HubSpot, […]


6 Key Call Center Analytics for Boosting Your Results

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

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How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]