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10 most important call center KPIs you should be tracking

There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here’s our list of 10 […]

Call center office

What are the duties and responsibilities of call center agents?

Have you ever wondered what are the exact duties and responsibilities of call center agents? No matter if you’re interested […]


6 call center analytics guaranteed to help improve business outcomes

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

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How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]