Category - Reporting
10 most important call center KPIs you should be tracking
CONTACT SALES TRY FOR FREE There are hundreds of call center KPI’s to choose from. Which ones should you measure? […]
Call Center Job Representative Description + 6 Agent Duties
CONTACT SALES TRY FOR FREE It may seem like automation is going to put call center agents out of the […]
6 call center analytics guaranteed to help improve business outcomes
Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]
How to Improve Call Center Metrics
Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]
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