Dialpad vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

dialpad vs grasshopper

Dialpad vs Grasshopper

and How They Compare to CloudTalk

Dialpad
Grasshopper
CloudTalk
Annual price overview
(per user/per month)
$15 - $25 $26 - $80 $25 - $50
Integrations Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. Integrates with 8 external tools, including Skype, Livechat, and Google Voice.
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Does not mention this feature. Yes Yes
Extensions Only supports extensions on its Enterprise package. Limited extensions available in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes Does not mention this feature.
Yes, from a starter pack.
Call recording Available in all plans. Does not offer any call recording functionality. Available in all plans.
Local numbers 1 local number free for each plan. Local number available for all plans.
1 local number free for each plan.
Smart dialer Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. Customer support via the GoTo platform. Phone support and Knowledge Base articles available.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Dialpad vs Grasshopper

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. 

Grasshopper logo

Grasshopper

3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.

Pricing winner:
Dialpad

From a purely monetary view, Dialpad is a cheaper solution than Grasshopper. It is more affordable for startups and small businesses.

Features: Which Providers Powers Your System Better?

Dialpad

Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers. 

Grasshopper logo

Grasshopper

Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.

Features winner:
Dialpad

Dialpad offers more features than Grasshopper and it’s a better fit for businesses.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.

Grasshopper logo

Grasshopper

Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.

Customer Satisfaction winner: Dialpad

According to customer reviews, the majority of users prefer Dialpad when it comes to ease of use and call quality. Most businesses need a wider range of automation features for productivity and saving resources, which is lacking in the Grasshopper software.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

dialpad vs grasshopper

How CloudTalk Compares to Dialpad and Grasshopper

While Dialpad offers 25 features and Grasshopper less than 20, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced calling features compared to the basic Grasshopper calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources. 

Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent Memberships for
Businesses of Any Size

With plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly), CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.