Dialpad vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs Grasshopper and How They Compare to CloudTalk
| Property | Cloudtalk | Dialpad | Grasshopper |
|---|---|---|---|
| Annual price overview (per user/per month) | $25 - $50 | $15 - $25 | $26 - $80 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. | Integrates with 8 external tools, including Skype, Livechat, and Google Voice. |
| Open API | Does not mention this feature. | ||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Only supports extensions on its Enterprise package. | Limited extensions available in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | |
| Call recording | Available in all plans. | Available in all plans. | Does not offer any call recording functionality. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Local number available for all plans. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. | Customer support via the GoTo platform. Phone support and Knowledge Base articles available. |
Discuss the detailed comparison and choose your winner.
Dialpad vs Grasshopper
| Dialpad | Grasshopper | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | 3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. | 3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly. | Pricing winner Dialpad From a purely monetary view, Dialpad is a cheaper solution than Grasshopper. It is more affordable for startups and small businesses. |
| Features: Which Phone System Powers Your Team Better? | Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers. | Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need. | Features winner Dialpad Dialpad offers more features than Grasshopper and it’s a better fit for businesses. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus. | Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach. | Customer Satisfaction winner Dialpad According to customer reviews, the majority of users prefer Dialpad when it comes to ease of use and call quality. Most businesses need a wider range of automation features for productivity and saving resources, which is lacking in the Grasshopper software. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Grasshopper
While Dialpad offers 25 features and Grasshopper less than 20, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Grasshopper calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today