Google Voice vs Zoom Phone

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

zoom phone vs google voice

Google Voice vs Zoom Phone

and How They Compare to CloudTalk

Google Voice
Zoom Phone
CloudTalk
Annual price overview
(per user/per month)
$10 - $30 $10 - $20 $25 - $50
Integrations Integrates with all Google Workspace products but
doesn’t currently integrate with external providers e.g. CMS systems.
42 integrations including CRMs, analytics, and collaboration tools,
such as Slack, HubSpot, Zendesk, or Google Workspace.
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Does not mention this feature. Yes Yes
Extensions Does not offer extensions. All plans support extensions.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Supported by the Google Search technology. Yes
Yes, from a starter pack.
Call recording Available in all plans. Available in all plans. Available in all plans.
Local numbers Available as an add-on.
1 local number free for each plan.
1 local number free for each plan.
Smart dialer Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options The Google Voice Help platform with FAQ pages.
You can also get help from the Google Voice Community
Offers live chat, community forums, online support case, and FAQ.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Google Voice vs Zoom Phone

Pricing: Which Service Fits Your Budget?

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Google Voice

3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.

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Zoom Phone

3 plans, ranging in price from $10 to $20 per user/month paid annually for US customers. Prices for EU countries differ.

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Pricing winner:
Zoom Phone

The Zoom Phone Pro plan costs less than the Google Voice Premier plan. But does that mean it’s more worth it? Let’s find out. 

Features: Which Providers Powers Your System Better?

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Google Voice

Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products. 

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Zoom Phone

The 35+ features include advanced solutions such as Whispering, Call Monitoring, and ACD, but it lacks important ones such as auto-dialers. Currently offers 42 integrations: Google Workspace is one of them.

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Features winner:
Zoom Phone

Zoom Phone offers almost twice as many features and integrates with a wide range of tools, such as HubSpot, Microsoft, Slack, or Google.

Customer Satisfaction: Which Service Has the Happiest Customers?

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Google Voice

Users love the call quality, and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.  

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Zoom Phone

On Capterra, Zoom Phone got a 4.5 out of 5 rating from 117 user reviews. On G2, the solution is not presented separately. The Zoom software has a 4.5 out of 5 rating out of 40,780 reviews. Based on user reviews, Zoom Phone offers amazing sound quality and it’s easy to use on the go, but lacks basic features such as the Power Dialer: it’s better to use it for meetings only. 

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Customer Satisfaction winner: Zoom Phone

According to customer reviews on G2 and Capterra, most users prefer Zoom Phone when it comes to the selection of features, flexibility, and call quality. 

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Google Voice and Zoom Phone

While Zoom Phone offers around 35 features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.

Many users report that it’s hard to access Zoom customer support. At CloudTalk, we know that when you get stuck, you waste precious minutes away from your business. We offer 24/7 via phone, chat, and email, in more and more languages.

CloudTalk provides you with advanced calling features compared to the basic Google Voice and Zoom Phone calling. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources. 

Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.