Google Voice
3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.
Zoom Phone
3 plans, ranging in price from $10 to $20 per user/month paid annually for US customers. Prices for EU countries differ.
Pricing winner:
Zoom Phone
The Zoom Phone Pro plan costs less than the Google Voice Premier plan. But does that mean it’s more worth it? Let’s find out.
Google Voice
Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.
Zoom Phone
The 35+ features include advanced solutions such as Whispering, Call Monitoring, and ACD, but it lacks important ones such as auto-dialers. Currently offers 42 integrations: Google Workspace is one of them.
Features winner:
Zoom Phone
Zoom Phone offers almost twice as many features and integrates with a wide range of tools, such as HubSpot, Microsoft, Slack, or Google.
Google Voice
Users love the call quality, and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.
Zoom Phone
On Capterra, Zoom Phone got a 4.5 out of 5 rating from 117 user reviews. On G2, the solution is not presented separately. The Zoom software has a 4.5 out of 5 rating out of 40,780 reviews. Based on user reviews, Zoom Phone offers amazing sound quality and it’s easy to use on the go, but lacks basic features such as the Power Dialer: it’s better to use it for meetings only.
Customer Satisfaction winner: Zoom Phone
According to customer reviews on G2 and Capterra, most users prefer Zoom Phone when it comes to the selection of features, flexibility, and call quality.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Google Voice and Zoom Phone
While Zoom Phone offers around 35 features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
Many users report that it’s hard to access Zoom customer support. At CloudTalk, we know that when you get stuck, you waste precious minutes away from your business. We offer 24/7 via phone, chat, and email, in more and more languages.
CloudTalk provides you with advanced calling features compared to the basic Google Voice and Zoom Phone calling. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
