Discover the Perfect Cloud PBX System for Your Business in 2024

Want to find a great Cloud PBX System but are wary of all the associated fees? Pull back the curtain on all the pricing details with our PBX breakdown and make an informed decision today!

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4,000+ innovative companies run on CloudTalk call center software

Cost Comparison for Call Center Software

Comparison

Pricing and plans

Top features

Best for

CloudTalk

4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer
International numbers
Call flow designer
IVR
Click to Call

Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.

Avoxi

2 paid plans, $20-40 per user/month billed annually. There is also a one-time onboarding fee of $25 per license

Call monitoring and recording, Call forwarding, Click-to-Call

Companies looking to expand their global reach.

RingCentral

3 plans, $20 – $35 per user/month billed annually

Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls

Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.

Nextiva

3 plans, $18.95 – $32.95 per user/month billed annually

Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants

Businesses who need a robust, secure and reliable enterprise phone system that works across every device.

8×8

6 plans, $15 – $140 per user/month billed monthly

Analytics
Smart Dialer
Click to Call
Call Recording
Workforce Management

Remote inbound customer support centers.

Microsoft Teams

3 plans, $4 – $12,50 per user/month

One-to-One Chat, Group Chat, Contact Cearch, Conversation Cearch, and Activity Feed

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Vonage

3 quote-based plans

Phone calls&Messages
Auto-attendant
Voice&Video Conferencing
Call Forwarding

Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Zoom Contact Center

Quote-based pricing, add-ons available from $60 per year

Contact Center Analytics
Outbound Video Calls
Active Engagement Assignments

Zoom users seeking a contact center solution with a familiar interface and features.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

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4.3/5

840 reviews

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4.4/5

310 reviews

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4.5/5

260 reviews

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What is a cloud PBX?

PBX, or Private Branch Exchange, is the system that enables call routing and distribution within traditional Call Centers or Call Center Software.

On-premise PBX requires a slew of physical wires, cables, and other pieces of hardware in order to function properly. Call Center Software, on the other hand, leverages VoIP technology to remove the need for any on-premise equipment, freeing up your team to conduct business from wherever they might be located

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Factors that affect Cloud PBX Pricing

Traditional PBX

Traditional PBX systems cost approximately $1000 per seat, but the price can vary greatly depending on the size of the system you purchase. If you’re a company larger than 100 people, you can likely find a discount on your traditional PBX system.

Businesses considering this route should bear in mind that the “Cabinet” or brain of the PBX system that houses core hardware can cost up to $10,000 by itself.

Cloud-Based PBX

Those who choose to use Cloud-based PBX systems instead of traditional ones stand to save quite a bit of money on hardware. The cost of headsets might put you back $500-$1500 depending on the size of your team, but it’s generally a one-and-done type of payment.

Licensing fees also need to be considered and can run as high as $1000.

Expansion

Regardless of whether you’re using a traditional or Cloud-based PBX system, you’re likely hoping to grow your business in the future. When the time comes to enter international markets, virtual numbers become a virtual must, and VoIP providers have you covered.

CloudTalk’s international numbers start at $6 apiece. You can choose from 160+ numbers – the highest figure on the market. You’ll be able to purchase as many numbers as you like – even on our Starter plan.

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Examples of CloudTalk’s pricing per country per month

COUNTRY

ACTIVATION FEE

MONTHLY FEE

United Kingdom

$0

$6

United States

$0

$6

Canada

$0

$6

Australia

$0

$6

Spain

$0

$6

Portugal

$0

$6

Brazil

$0

$6

Chile

$6

Israel

$6

China

$20

Cayman Islands

$35

$30

India

$20

Indonesia

$30

Philippines

$15

$20

Ghana

$15

$25

EXPAND WITH US

AVAILABLE

24/7

Customer Support

SECURE

24/7

Security and Data Monitoring

VERSATILE

70+

Premium Features

RELIABLE

99.99%

Uptime SLA

Features offered by top call center software solutions

Keep Track of Important Messages with Voicemail-to-email

Access and manage voicemails easily, ensuring your agents never miss important messages from clients even when away from their phones. Voicemail-to-email converts voicemail messages into audio files and sends them directly to the user’s inbox.

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Elevate Your Reach with Toll-free phone numbers

Reach out to prospects and clients for a price you can both afford. Toll-free numbers can help your business expand its reach beyond local borders, opening up hundreds of new markets and boosting your bottom line.

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Improve efficiency with Call forwarding

Prevent missed opportunities and improve overall call-handling efficiency. Redirect incoming calls to another designated phone number or extension, even if the primary line is busy or unattended.

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Boost FCR rates with Interactive Voice Response

Improve efficiency and customer satisfaction with Interactive Voice Response. IVR streamlines customer interactions with automated voice prompts and keypad navigation, allowing callers to access information, seek quick assistance, and be directed to the appropriate department without the need for human intervention. Elevate efficiency and customer satisfaction with this powerful feature.

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FAQ

How much does cloud PBX cost?

Cloud PBX costs can vary depending on the features, users, and customization needed for your business. At Cloudtalk, we offer competitive and tailored pricing plans to fit your specific communication requirements, ensuring cost-effectiveness and value.

Is cloud PBX the same as VoIP?

While both use internet technology, cloud PBX and VoIP are not the same. Cloud PBX is a more comprehensive solution that includes features like call routing and management, while VoIP refers specifically to voice calls transmitted over the internet. Cloudtalk combines both, offering a powerful communication platform.

How does a cloud PBX work?

Cloud PBX (Private Branch Exchange) routes calls over the Internet, eliminating the need for traditional phone lines. Calls are managed in the cloud, enabling features like call forwarding, voicemail, and more, resulting in streamlined communication and improved customer interactions.

What makes cloud PBX services unique?

Cloud PBX services offer scalability, flexibility, and a rich feature set. Unlike traditional systems, is not tied to physical hardware, allowing businesses to adapt easily to changing needs, seamlessly connect remote teams, and enjoy advanced call management tools.

What should you look for in a cloud PBX provider?

When choosing a cloud PBX provider, consider factors like features, reliability, customer support, and scalability. Cloudtalk provides a user-friendly interface, robust features, dedicated support, and customizable plans, ensuring a solution that aligns with your business goals.

What are some benefits of cloud PBX solutions?

Hosted PBX solutions offer benefits such as cost savings, simplified maintenance, scalability, and advanced call management. With Cloudtalk’s PBX, businesses can focus on growth while enjoying enhanced communication capabilities without the hassle of managing on-premise equipment.