Interactive voice response (IVR) for inbound & outbound calls
Boost your customer experience and improve lead conversion with IVR. Create a call flow, solve requests, or direct all callers to the most suitable agent.
2,500+ call centers and phone systems powered by CloudTalk and counting
Behind the IVR: Decrease workload, increase resolution efficiency
The caller listens to the IVR system menu, responds by pressing a key on his or her phone, and the system reacts accordingly. Based on the caller’s answers, the IVR either provides him or her with the required information or routes the call to the correct agent.
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. IVR allows your team to save up to 80% of their time.
Callers are always directed to the right department, agent, or group of agents, and they are receiving relevant information through customized messages.
Choose from various criteria like language preference, product, location, or other and build your IVR routing tree based on your business needs.
Setup voicemails and automatic callbacks for when you’re not available or your call center is too busy.
IVR can also redirect calls to another phone number while your company is outside of business hours.
Add comments on calls and update customer information during or after a call. 2-way sync will make sure all your systems are always up-to-date.
Customized IVR easier than ever – with Call Flow Designer
Whether you have 2 support representatives or 200, CloudTalk’s smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference, Product, Location, or other and build your IVR routing tree with CloudTalk’s drag and drop Call flow designer.
Keep Customers, Save Time, and Gain Profit
IVR reduces average call duration by 40%. Speed may be the breaking point that determines whether or not your potential customer actually completes a transaction. Remember, satisfied clients tend to make purchases more often.
Enhance Customer Support Management
By using IVR for recording the information that your callers frequently seek — such as your company’s business hours, address, or contact details — your agents can focus on addressing more complex customer needs.
Manage your inbound calls step by step
Easily configure your call flow yourself with just a few clicks and modify it as you see fit in a matter of minutes. This allows you to have full control over the call coming into a specific phone number.
Around ¾ of millennials nowadays prefer automated services to direct interactions with people. Push leads down the sales funnel more efficiently with an automated, clear, and straightforward menu. Set specific voice messages and responses in your IVR menu, giving your customers the requested information they need.
Record the information that your callers frequently seek – such as the company’s business hours, and contact details. Your agents can focus on addressing more complex customer needs while all basic customer requests are solved by the IVR.
The automated interactive voice response system interacts with the caller via The IVR system menu. After callers choose what fits their needs the most, they will be provided with the requested information or connected with a live agent who will help them with their issue.
By rooting to the most skillful agent who already has access to all previous interactions, you show the leads that they are important to you. If none of your agents are available, an option to leave a voice message assures leads that their requests are heard and will be resolved.
CloudTalk’s self-routing tool creates benefits for everyone involved. The fact that customers have a choice between listening to pre-recorded information and talking to a live agent boosts their satisfaction rate.
An automated interactive voice response system is an ideal automated interactive voice response system that interacts with the caller. The IVR system forwards clients’ calls directly to agents’ phone numbers, so they can solve customer queries from anywhere in the world.
Use callback or automatic routing that offers sought-after information so you prevent a long time on hold. Thanks to the callback feature, unanswered phone calls will be a thing of the past for your call center.
Not sure how IVR works?
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