- Solutions
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
- second column
- NEW
- first column
- second column
- MOST POPULAR
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
The Ultimate IVR Pricing Comparison
Learn about IVR pricing and top providers. Reduce call duration by 40% with 2024’s best IVR software.
Trusted by 230 companies worldwide
Comparing Costs of IVR Software
Comparison
Pricing and plans
Top features
Best for
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer
International numbers
Call flow designer
IVR
Click to Call
Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.
Five9
4 plans, $149 – $229 per month
Automatic Outbound Caller
Call Queues
Notifications
Call Tagging
Callback
Businesses of all sizes with inbound, outbound, and blended contact centers.
Twilio
Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.
Open API
Click to Call
Call Recording
One free local number per plan
Businesses of all sizes in need of a scalable solution.
Talkdesk
4 plans, $75 – $125 per user/month, price of the “Experience Clouds” plan available upon request
Auto dialers
Customer experience analytics
AppConnect
Conversations
Omnichannel contact centers who want to automate their inbound and outbound customer interactions.
Genesys
4 plans, $75 – $150 per user/month, price of “Genesys DX” plan available upon request
Outbound Autodialer
Predictive routing
Workforce optimization
Remote teams that need strong AI capabilities to automate processes.
Aircall
3 plans, $30 – $50 per user/month billed annually, price of “Custom” plan available upon request
Comprehensive integrations
Number Panel
Shared Call Inbox
Live Activity Feed
Startups and small businesses in need of affordable solutions with basic features.
JustCall
3 plans, $24 – $48 per user/month billed annually, price of a “Custom” plan available upon request
Call tracking, Recording&Monitorin
SMS&MMS
Auto&predictive dialing
Telemarketing management
Startups and small businesses who want to scale without scaling complexities.
Avoxi
2 paid plans, $20-40 per user/month billed annually. There is also a one-time onboarding fee of $25 per license
Call monitoring and recording, Call forwarding, Click-to-Call
Companies looking to expand their global reach
Nextiva
3 plans, $18.95 – $32.95 per user/month billed annually
Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants
Businesses who need a robust, secure and reliable enterprise phone system that works across every device.
CallHippo
$16 – $40 per user/month billed annually, free Basic plan for startups
Free Call Recording, Ring Groups, Fax, PBX, Desk-to-Desk Calls, Conference calls
Support Centres and Sales teams across Industries like Demand Gen, Recruitment, and Finance
IVR Pricing Explained
Subscription Fees
Call center solutions that feature IVR software range in price from $16 per user/month to $150 per user/month.
Features Included
A basic IVR system with simple call routing is more affordable than a complex one with advanced features.
Maintenance and Support
On-premise call center software is more expensive than cloud-based solutions.
Common Integrations & Costs
–Cloudtalk: $25 per user per month.
–Zendesk: $19 per user per month.
–Intercom: Quote-based.
–Salesforce Service Cloud: $25 per user per month.
–Zoho Desk: $20 per user per month.
–Front: $49 per user per month.
–LiveAgent: $12 per user per month.
Sales calls used to be a bit of a headache for our team. We were juggling international calls with spotty connections, manually entering data into our CRM, and wasting time on repetitive tasks. Then we discovered CloudTalk. It’s been a night and day difference! Crystal-clear calls worldwide put our clients at ease, and the seamless CRM integration eliminates data entry drudgery.
Factors and Costs to Consider When Selecting IVR Software
–Voice Talent and Recording Costs: Creating professional voice prompts for IVR systems may involve hiring voice actors and using recording studios or AI software. Costs include script writing, recording sessions, and software, ranging from $200 to $10,000.
–Telco Charges and Call Routing: IVR systems use telecom services to handle calls and play prompts. Costs vary based on call volume, duration, and routing complexity, typically between $15 and $150.
–IVR Script Customization: Developing and tailoring IVR scripts to fit your organization’s needs might require hiring developers, which can cost between $500 and $5,000.
The benefit we value the most is the call routing. With the IVR, we route customers to agents who speak their language. We can also distribute calls based on the customers’ stage in the booking process, giving higher priority to those clients who are picking up their cars.
–Analytics and Reporting Costs: Accessing detailed call performance metrics and insights for IVR interactions may cost between $25 and $250.
–IVR Security and Compliance Measures: Implementing security measures like data encryption to meet industry regulations can cost between $500 and $5,000.
–Training for IVR Usage: Training customer service representatives to use and manage the IVR system may cost between $100 and $1,000.
The upsides of using CloudTalk are numerous. Its extensive call management features, such as call routing, call recording, and IVR, empower us to provide exceptional customer service. The real-time analytics and reporting capabilities enable us to make data-driven decisions and continuously improve our communication strategies. Additionally, CloudTalk’s integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.
Ralph B.
–Voice Analytics and Speech Recognition: Integrating advanced speech recognition and analytics could cost between $50 and $250.
–Multi-Language Support: IVR support in multiple languages involves translation and localization costs ranging from $250 to $500.
–IVR Monitoring and Quality Assurance: Implementing tools to monitor and ensure IVR quality may cost between $500 and $1,500.
Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on the caller’s selected option. After looking at other platforms (all with their limitations), we came across CloudTalk, and it is working really well for us so far.
–Consulting Services: Engaging IVR consultants to optimize system efficiency and customer satisfaction typically costs between $500 and $2,500.
–Customer Service Agent Salaries: After navigating the IVR system, customers connect with live agents to resolve inquiries. Salaries range from €16,500/month in the Czech Republic to €51,000/month in Denmark.
One thing we really appreciate about CloudTalk is how it seamlessly handles our increased call volume. When our business reached a point where using personal phones wasn’t feasible anymore, CloudTalk provided us with a reliable landline and a user-friendly IVR system.
Costs of Using a Local Number
If you’re fielding customer calls from countries across the globe, why not invest in Local Numbers for the countries where you do business?
One of the great benefits of using a local number to receive incoming calls to your new IVR software system is that your customers will feel more at ease and willing to follow the IVR prompts you’ve created for them.
CloudTalk helped our sales processes in a big way. Its implementation is very easy, and we have the freedom to contact our clients from all around the world with local numbers. A big plus is also a report where we can see the performance of our teams, call recordings, and notes
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
What is the IVR containment rate?
IVR containment rate is the percentage of customer calls that the IVR system manages without needing a human to step in. A high IVR containment rate means the IVR system handles most calls independently, helping lessen the workload for call center agents and making customer service run smoother overall.
What does IVR stand for in sales?
IVR stands for Interactive Voice Response. In sales, IVR systems automate customer interactions via phone, allowing callers to navigate through menus and access information or services without speaking to a live agent. This streamlines sales processes, improves efficiency, and provides consistent service experiences to customers.
What does IVR stand for in billing?
In billing, IVR enables customers to manage billing inquiries and payments over the phone by interacting with automated menus. IVR systems in billing streamline payment processes, reduce call waiting times, and enhance customer convenience by providing self-service options 24/7.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
