The Ultimate IVR Pricing Comparison
Learn about IVR pricing and top providers. Reduce call duration by 40% with 2026’s best IVR software.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
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Comparing Costs of IVR Software
| Comparison | Pricing and plans | Top features | Best for |
|---|---|---|---|
| CloudTalk | 4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request | Power dialer International numbers Call flow designer IVR Click to Call | Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams. |
| Five9 | 4 plans, $149 - $229 per month | Automatic Outbound Caller Call Queues Notifications Call Tagging Callback | Businesses of all sizes with inbound, outbound, and blended contact centers. |
| Twilio | Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month. | Open API Click to Call Call Recording One free local number per plan | Businesses of all sizes in need of a scalable solution. |
| Talkdesk | 4 plans, $75 - $125 per user/month, price of the “Experience Clouds” plan available upon request | Auto dialers Customer experience analytics AppConnect Conversations | Omnichannel contact centers who want to automate their inbound and outbound customer interactions. |
| Genesys | 4 plans, $75 - $150 per user/month, price of “Genesys DX” plan available upon request | Outbound Autodialer Predictive routing Workforce optimization | Remote teams that need strong AI capabilities to automate processes. |
| Aircall | 3 plans, $30 - $50 per user/month billed annually, price of “Custom” plan available upon request | Comprehensive integrations Number Panel Shared Call Inbox Live Activity Feed | Startups and small businesses in need of affordable solutions with basic features. |
| JustCall | 3 plans, $24 - $48 per user/month billed annually, price of a “Custom” plan available upon request | Call tracking, Recording&Monitorin SMS&MMS Auto&predictive dialing Telemarketing management | Startups and small businesses who want to scale without scaling complexities. |
| Avoxi | 2 paid plans, $20-40 per user/month billed annually. There is also a one-time onboarding fee of $25 per license | Call monitoring and recording, Call forwarding, Click-to-Call | Companies looking to expand their global reach |
| Nextiva | 3 plans, $18.95 - $32.95 per user/month billed annually | Video Conferencing Call Recording Call Routing Workflow Capability Automated Attendants | Businesses who need a robust, secure and reliable enterprise phone system that works across every device. |
| CallHippo | $16 – $40 per user/month billed annually, free Basic plan for startups | Free Call Recording, Ring Groups, Fax, PBX, Desk-to-Desk Calls, Conference calls | Support Centres and Sales teams across Industries like Demand Gen, Recruitment, and Finance |
IVR Pricing Explained
Subscription Fees
Call center solutions that feature IVR software range in price from $16 per user/month to $150 per user/month.
Features Included
A basic IVR system with simple call routing is more affordable than a complex one with advanced features.
Maintenance and Support
On-premise call center software is more expensive than cloud-based solutions.
Common Integrations & Costs
- Cloudtalk: $25 per user per month.
- Zendesk: $19 per user per month.
- Intercom: Quote-based.
- Salesforce Service Cloud: $25 per user per month.
- Zoho Desk: $20 per user per month.
- Front: $49 per user per month.
- LiveAgent: $12 per user per month.
Sales calls used to be a bit of a headache for our team. We were juggling international calls with spotty connections, manually entering data into our CRM, and wasting time on repetitive tasks. Then we discovered CloudTalk. It's been a night and day difference! Crystal-clear calls worldwide put our clients at ease, and the seamless CRM integration eliminates data entry drudgery.
Sales Manager at a mid-sized company
Factors and Costs to Consider When Selecting IVR Software
- Voice Talent and Recording Costs: Creating professional voice prompts for IVR systems may involve hiring voice actors and using recording studios or AI software. Costs include script writing, recording sessions, and software, ranging from $200 to $10,000.
- Telco Charges and Call Routing: IVR systems use telecom services to handle calls and play prompts. Costs vary based on call volume, duration, and routing complexity, typically between $15 and $150.
- IVR Script Customization: Developing and tailoring IVR scripts to fit your organization’s needs might require hiring developers, which can cost between $500 and $5,000.
The benefit we value the most is the call routing. With the IVR, we route customers to agents who speak their language. We can also distribute calls based on the customers’ stage in the booking process, giving higher priority to those clients who are picking up their cars.
Supervisor at DiscoverCars
- Analytics and Reporting Costs: Accessing detailed call performance metrics and insights for IVR interactions may cost between $25 and $250.
- IVR Security and Compliance Measures: Implementing security measures like data encryption to meet industry regulations can cost between $500 and $5,000.
- Training for IVR Usage: Training customer service representatives to use and manage the IVR system may cost between $100 and $1,000.
The upsides of using CloudTalk are numerous. Its extensive call management features, such as call routing, call recording, and IVR, empower us to provide exceptional customer service. The real-time analytics and reporting capabilities enable us to make data-driven decisions and continuously improve our communication strategies. Additionally, CloudTalk’s integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.
- Voice Analytics and Speech Recognition: Integrating advanced speech recognition and analytics could cost between $50 and $250.
- Multi-Language Support: IVR support in multiple languages involves translation and localization costs ranging from $250 to $500.
- IVR Monitoring and Quality Assurance: Implementing tools to monitor and ensure IVR quality may cost between $500 and $1,500.
Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on the caller’s selected option. After looking at other platforms (all with their limitations), we came across CloudTalk, and it is working really well for us so far.
- Consulting Services: Engaging IVR consultants to optimize system efficiency and customer satisfaction typically costs between $500 and $2,500.
- Customer Service Agent Salaries: After navigating the IVR system, customers connect with live agents to resolve inquiries. Salaries range from €16,500/month in the Czech Republic to €51,000/month in Denmark.
One thing we really appreciate about CloudTalk is how it seamlessly handles our increased call volume. When our business reached a point where using personal phones wasn’t feasible anymore, CloudTalk provided us with a reliable landline and a user-friendly IVR system.
Costs of Using a Local Number
If you’re fielding customer calls from countries across the globe, why not invest in Local Numbers for the countries where you do business?
One of the great benefits of using a local number to receive incoming calls to your new IVR software system is that your customers will feel more at ease and willing to follow the IVR prompts you’ve created for them.
CloudTalk helped our sales processes in a big way. Its implementation is very easy, and we have the freedom to contact our clients from all around the world with local numbers. A big plus is also a report where we can see the performance of our teams, call recordings, and notes
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What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
IVR containment rate is the percentage of customer calls that the IVR system manages without needing a human to step in. A high IVR containment rate means the IVR system handles most calls independently, helping lessen the workload for call center agents and making customer service run smoother overall.
IVR stands for Interactive Voice Response. In sales, IVR systems automate customer interactions via phone, allowing callers to navigate through menus and access information or services without speaking to a live agent. This streamlines sales processes, improves efficiency, and provides consistent service experiences to customers.
In billing, IVR enables customers to manage billing inquiries and payments over the phone by interacting with automated menus. IVR systems in billing streamline payment processes, reduce call waiting times, and enhance customer convenience by providing self-service options 24/7.
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