Category - Interviews


CloudTalk’s CEO: Your agents spend half of their time wrapping up calls. Our AI will change that.

While you are reading this article, there’s more than a 50% chance that your agents are writing call summaries or […]

Talk the Talk

Talk the Talk with Vantage Circle: There is no such thing as “negative feedback”

Peter Drucker once said: “The most important thing in communication is to hear what isn’t being said,” and we are […]

Talk the Talk

Talk the Talk with Top Left Design: Supporting clients through the process and going extra mile builds lifetime relationships

,,We are good at working with clients like this. It’s not because we’re perfect, but it’s because we care,” says […]

Talk the Talk

Talk the Talk with Pepperit: Great marketing without great customer service is just poor client care

At Pepperit they believe that taking the time to understand people and their personal values and goals is one of […]

interview with shep hyken

Interview with Shep Hyken: Customer service, customer loyalty, and a perfect mix between personalization and automation

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert […]