CloudTalk Subprocessors

CloudTalk uses a few subprocessors who assist in providing CloudTalk’s services. A subprocessor is a third-party data processor engaged by CloudTalk, who has or potentially will have access to or process personal data from CloudTalk (each, a “Subprocessor”). This page contains important information about the identity, location, and role of each Subprocessor.

CloudTalk carefully chooses every Subprocessor that will or may have access to or process our data to ensure strict security, privacy, and confidentiality practices. All of our Subprocessors are taking GDPR very seriously and all of them are GDPR compliant.

List of Subprocessors

Third-Party Service

Purpose

Description

Entity Country

Amazon AWS

Cloud service provider

Hosts our infrastructure, such as servers and storage.

EU, USA

Google

Cloud service provider, Product Analytics

Host our infrastructures, such as servers and storage. We also use Google Analytics and marketing tools for product enhancement and marketing activities.

EU, USA

Twilio

Communications technology provider

Personal data is contained in communications (voice, text) which customers send or receive through CloudTalk’s services. Twilio does not store/have access to call recordings.

USA

Cloudflare

Content distribution, security, and DNS provider

All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.

USA

Sentry

Error tracking in real-time

We use Sentry for error tracking and monitoring of possible crashes in UI. Sentry has access to IP addresses of your agents using CloudTalk, not your customers.

USA

MongoDB

Cloud database service

Database storage for part of our data. Network encryption, storage volume encryption, and access control are configured by default.

EU, USA

Intercom

Customer support

A point of contact for support purposes and pushing product updates and knowledge to customers. Intercom does not possess any information about your customers.

USA

Confluent

Cloud data messaging service.

Personal data is contained in communications (call logs, SMS, contacts, agents) which customers send through CloudTalk’s Webhook services.

EU, USA

Sendgrid

Email service provider

We use Sendinblue to send emails.

USA

Braintree

Payment provider

CloudTalk uses Braintree as a payment provider for all services. We use Braintree Payments to process data – we do not store any cardholder data.

USA

Paypal

Payment provider

CloudTalk uses Paypal as a payment provider for all services. We use Braintree Payments in combination with Paypal to process data – we do not store any cardholder data.

USA

Slack

Customer support

We use Slack for internal communication.

USA

Facebook

Marketing provider

We use Facebook and Instagram for retargeting campaigns.

USA

Hotjar

Analysis and Feedback tool

We use Hotjar to capture user interaction to provide better product experience.

Sopro

Digital marketing service provider

Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

Updates

As CloudTalk grows, changes, and evolves, the Subprocessors we engage may also change in the future. We will maintain an up-to-date list of the names and locations of all subprocessors on this page. Please visit this page frequently to check any updates.

Last Updated Sep 22, 2021