CloudTalk Subprocessors

CloudTalk uses a few subprocessors who assist in providing CloudTalk’s services. A subprocessor is a third-party data processor engaged by CloudTalk, who has or potentially will have access to or process personal data from CloudTalk (each, a “Subprocessor”). This page contains important information about the identity, location, and role of each Subprocessor.

CloudTalk carefully chooses every Subprocessor that will or may have access to or process our data to ensure strict security, privacy, and confidentiality practices. All of our Subprocessors are taking GDPR very seriously and all of them are GDPR compliant.

List of Subprocessors

Third-Party Service Purpose Entity Country
Amazon AWS
Cloud service provider
Hosts our infrastructure, such as servers and storage.
Cloud service provider, Product Analytics
Host our infrastructures, such as servers and storage. We also use Google Analytics and marketing tools for product enhancement and marketing activities.
Communications technology provider
Personal data is contained in communications (voice, text) which customers send or receive through CloudTalk's services. Twilio does not store/have access to call recordings.
Content distribution, security, and DNS provider
All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.
Sentry Error tracking in real-time
We use Sentry for error tracking and monitoring of possible crashes in UI. Sentry has access to IP addresses of your agents using CloudTalk, not your customers.
MongoDB Cloud database service
Database storage for part of our data. Network encryption, storage volume encryption, and access control are configured by default.
Intercom Customer support
A point of contact for support purposes and pushing product updates and knowledge to customers. Intercom does not possess any information about your customers.
Confluent Cloud data messaging service.
Personal data is contained in communications (call logs, SMS, contacts, agents) which customers send through CloudTalk's Webhook services.
Sendgrid Email service provider
We use Sendinblue to send emails.
Braintree Payment provider
CloudTalk uses Braintree as a payment provider for all services. We use Braintree Payments to process data - we do not store any cardholder data.
Paypal Payment provider
CloudTalk uses Paypal as a payment provider for all services. We use Braintree Payments in combination with Paypal to process data - we do not store any cardholder data.
Slack Customer support
We use Slack for internal communication.
Facebook Marketing provider
We use Facebook and Instagram for retargeting campaigns.
Hotjar Analysis and Feedback tool
We use Hotjar to capture user interaction to provide better product experience.
Digital marketing service provider
Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at:


As CloudTalk grows, changes, and evolves, the Subprocessors we engage may also change in the future. We will maintain an up-to-date list of the names and locations of all subprocessors on this page. Please visit this page frequently to check any updates.

Last Updated Sep 22, 2021