Treffen Sie wichtige Entscheidungen in Echtzeit mit der Cloudcall-Alternative
Verbessern Sie die Leistung Ihres Callcenters und die Kundenzufriedenheit, indem Sie alles, was in Ihrem Kontaktcenter passiert, im Auge behalten. Entdecken Sie CloudTalk, die beste Cloudcall-Alternative für mittelgroße Unternehmen.
Echtzeit-Wallboard und reichhaltige Berichte für datengetriebene Entscheidungen
STIR/Shaken-Compliance, um sicherzustellen, dass Sie vor Roboanrufen geschützt sind
Audio-/Videokonferenzen mit internen und externen Kontakten
Voller intelligenter Funktionen für die einfache Nutzung Erweitern Sie Ihr Unternehmen mit CloudTalk
CloudTalk vs. Cloudcall
Cloudtalk
Cloudcall
Pricing
Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls.
Starts at $15/user per month with various call plan packages, and key features such as Voicemail, SMS and Call back. Setup fees may apply.
Free trial
14-days free trial with full onboarding. No credit card is required.
Free Trials of up to 20 days offered, customised to your needs, including full onboarding and training.
Real-time dashboard
In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.
Available via public URL or secure access.
Agents status
The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time.
The agent status feature enables your agents to set up their availability. Managers can check and effect the status of each agent easily and in real time.
Real-time notification
When a call comes in, we automatically alert you with a notification, so you instantly know who is calling.
Automatically notifies you when a call comes through and lets you know who's calling.
Statistics and analytics
CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.
Allows you to monitor team's activity and to build data dashboard.
Voicemail
Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available.
Personalized greetings or group voicemail messages. Listen to voicemails directly from your internet browser, email inbox, or phone. Voicemail drop to lists of contacts to prevent rerecording.
Aftercall work
Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended.
Customisable After Call Work (commonly known as wrap-up time) feature and allow your agents to complete all follow-up tasks after a call has ended.
Fax-to-email
″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.
Inbound faxes received as emails to designated email address.
Auto-answer
The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience.
Customisable auto-attendant, or welcome message offered for all Customers. In addition, settings allow automatic answer of inbound calls based on Agent status to increase Customer experience.
Video/audio conferencing
Schedule conference calls easily in a couple of minutes and invite external contacts.
Conference lines and bridges offered to all Customers.
Die Vergleichsdaten stammen aus einer Analyse aus Q2, 2022.
Verbessern Sie die Kundenzufriedenheit und Callcenter-Leistung mit dem richtigen Toolset
Vereinheitlichen Sie Ihren Workflow mit einem benutzerfreundlichen cloudbasierten Tool.
Erreichen Sie Ihre Kunden immer. Anrufe über CloudTalk befolgen das STIR/SHAKEN-Protokoll.
CloudTalk befolgt STIR/SHAKEN-Protokolle, ein Gesellschaftsprogramm, das Telefonnummern screent, bevor sie Ihr Unternehmen erreichen. So garantieren wir die Sicherheit unserer Kunden. Wir sorgen dafür, dass all unsere Partner Anrufe zertifizieren und gegen betrügerische Roboanrufe ankämpfen.
Telefonkonferenzen über CloudTalk durchzuführen erfordert wenig Zeit und Aufwand. Es kann Ihnen auch helfen, die optimale Kundenerfahrung zu erschaffen. Erstellen Sie ganz einfach ein Konferenzzimmer, erhalten Sie einen PIN-Code und laden Sie Teammitglieder mit einem bestehenden CloudTalk-Konto ein. Sie können auch externe Gäste hinzufügen, die auf Ihrer Kontaktliste stehen. Sie können auch jeden Anruf aufzeichnen und ihn sich später anhören.
Vereinen Sie Ihre Geschäftstools mit mehr als 40+ fortgeschrittenen Integrationen
Mit der automatischen Datensynchronisation zwischen CloudTalk und dem CRM Ihrer Wahl haben Sie immer Zugriff zu den aktuellsten Daten. Machen Sie das manuelle Hochladen von Informationen und Nachschlagen von Kontakten im CRM dank CloudTalk überflüssig und erlauben Sie es Ihren Angestellten ihre Zeit effizienter zu nutzen.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Immer aktiv
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Preferences
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Statistics
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Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
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