Tomar decisiones clave en tiempo real con la alternativa a Cloudcall

Aumenta el rendimiento de tu centro de llamadas y la satisfacción de tus clientes vigilando todo lo que ocurre en tu centro de contacto. Explora CloudTalk, la mejor alternativa a Cloudcall para las medianas empresas.

Panel de datos en tiempo real e informes detallados para tomar decisiones basadas en datos

Cumplimiento de STIR/Shaken para asegurarte de que tus llamadas son a prueba de robos

Conferencias de audio y vídeo con contactos internos y externos

Multitud de funciones inteligentes, diseñado para ser fácil de usar
Haz crecer tu negocio con CloudTalk

CloudTalk vs. Cloudcall

Pricing Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls. Starts at $15/user per month with various call plan packages, and key features such as Voicemail, SMS and Call back. Setup fees may apply.
Free trial 14-days free trial with full onboarding. No credit card is required. Free Trials of up to 20 days offered, customised to your needs, including full onboarding and training.
Real-time dashboard In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. Available via public URL or secure access.
Agents status The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time. The agent status feature enables your agents to set up their availability. Managers can check and effect the status of each agent easily and in real time.
Real-time notification When a call comes in, we automatically alert you with a notification, so you instantly know who is calling. Automatically notifies you when a call comes through and lets you know who's calling.
Statistics and analytics CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. Allows you to monitor team's activity and to build data dashboard.
Voicemail Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available. Personalized greetings or group voicemail messages. Listen to voicemails directly from your internet browser, email inbox, or phone. Voicemail drop to lists of contacts to prevent rerecording.
Aftercall work Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended. Customisable After Call Work (commonly known as wrap-up time) feature and allow your agents to complete all follow-up tasks after a call has ended.
Fax-to-email ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. Inbound faxes received as emails to designated email address.
Auto-answer The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience. Customisable auto-attendant, or welcome message offered for all Customers. In addition, settings allow automatic answer of inbound calls based on Agent status to increase Customer experience.
Video/audio conferencing Schedule conference calls easily in a couple of minutes and invite external contacts. Conference lines and bridges offered to all Customers.

Los datos de la comparación se basan en un análisis del segundo trimestre de 2022.

Aumenta la satisfacción del cliente y el rendimiento del centro de llamadas
con el conjunto adecuado de herramientas

Agiliza tu flujo de trabajo con una herramienta fácil de usar basada en la nube.

Haz un recorrido rápido por la interfaz de CloudTalk

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4.4/5 – 258 reviews

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4.3/5 – 663 reviews

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4.4/5 – 305 reviews

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4.5/5 – 258 reviews

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privacidad y seguridad

Llega siempre a tus clientes. Las llamadas de CloudTalk son compatibles con los protocolos STIR/SHAKEN

Cloudtalk pasó a cumplir los protocolos STIR/SHAKEN, un programa que examina los números de teléfono antes de que lleguen a tu empresa. De este modo, queremos garantizar la seguridad de nuestros clientes. Nos aseguramos de que todas nuestras compañías certifican las llamadas y combaten las llamadas fraudulentas.

Mejora tu trabajo en equipo con las conferencias telefónicas

Crear conferencias telefónicas en CloudTalk requiere un tiempo y un esfuerzo mínimos. También puede ayudarte a trabajar en la elaboración de una experiencia óptima para el cliente. Crea fácilmente una sala de conferencias, obtén un código PIN e invita a cualquier miembro del equipo que tenga una cuenta de CloudTalk. También puedes añadir invitados externos que estén incluidos en tu lista de contactos. Además, puedes grabar cada llamada y escucharla más tarde.

Ilustración tres agentes
Trabajar con integraciones

Unifica tus herramientas empresariales con más de 40 integraciones avanzadas

Con una sincronización automática de datos en CloudTalk y el CRM que elijas, podrás acceder siempre a datos actualizados. Al eliminar la necesidad de cargar manualmente la información o sacar todos los contactos de tu CRM, CloudTalk permite a tus agentes utilizar su tiempo de forma más eficiente.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.