Consigue tu número virtual con una alternativa fiable de SwitchboardFREE
¿Nueva empresa o empresa mediana con grandes ambiciones? Ve más allá de las fronteras y consigue tu número de teléfono virtual con CloudTalk, la alternativa más adecuada a SwitchboardFree.
Interfaz clara en el panel de control, en el escritorio y en la aplicación móvil
160 números de teléfono virtuales
Devolución de Llamadas automatizada y otras 50+ funciones inteligentes
Más de 250 marcas utilizan CloudTalk. Únete a ellas
Toma decisiones inteligentes que se adapten a tus necesidades Elige Costes Bajos y una Base de Clientes Global
Construye tu negocio sobre el sistema telefónico adecuado basado en la nube con 160 números de teléfono virtuales.
CloudTalk vs. SwitchboardFREE
Cloudtalk
SwitchboardFREE
Pricing
Get all 160 international numbers along with all features of your choice. Costs start at $25 per user/month. Billed annually.
2 plans available - Full VoIP System and Virtual Phone Number. Prices are available upon request.
Free trial
14-day free trial.
Not available.
International calling
CloudTalk allows you to expand your business beyond UK borders with international numbers from over 160 countries.
Does not offer international calling, you can only choose a UK virtual phone number based on a specific city.
CRM
Make your conversations more productive with our CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or 30+ others.
Integrates with Google Analytics, Hubspot, Slack, and 10 more integrations.
Call recording
Available in all membership as a part of the standard package.
Available as a premium feature for £10.46 per user/month. The first month is for free.
Business hours
Define your business and decide when you are available for receiving calls. Outside these hours, calls can be redirected to different phone numbers, agents, or answering machines.
Offers to set up Open & Closed times. The callers will be informed about the current state according to which status you have chosen. Optional out-of-hours voicemails can be sent to clients' email inbox.
Caller ID
The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one.
You need to use your own number for your Caller ID.
Productivity features
We offer Predictive, Power, and Smart dialer, Blacklist, Campaigns, Smart detection of resolved missed calls, and others.
CallFire has less productivity tools, for example a scheduling feature or virtual voice mailbox.
Routing
CloudTalk transfers your calls via Call flow designer, automated call distribution, IVR, skills-based routing, caller-based routing, VIP queues, ring groups, and others.
You can redirect the number to up to 5 different UK numbers per department.
Missed calls
If there is an unanswered call, CloudTalk will keep automatically contacting your customers back until they are successfully connected with the right agent.
If you aren't able to answer a call, the system will record the number and email it to you.
Customer info
We offer a real-time customer card where your agents can see all the caller's information right when the call comes in.
Does not offer any tool that stores customer information
Number porting
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Yes - only UK numbers
Fax to email
Yes - available as a standard tool in every package.
Yes - available as a premium feature for an additional price.
Music on hold
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Smart dialers
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Contact tags
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Desktop Notification
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Los datos de la comparación se basan en un análisis del segundo trimestre de 2022.
Siempre puedes hacerlo mejor – sigue mejorando tu atención al cliente con el teléfono fijo a distancia
Cumple los KPI de tu equipo todos los días. Resuelve las consultas de los clientes más rápidamente y mejora el CSAT con una calidad de voz cristalina, 160 números de teléfono virtuales, flujos IVR personalizados, enrutamiento inteligente de llamadas e innumerables integraciones con un solo clic.
Ofrece un servicio de atención al cliente excepcional con un teléfono fijo virtual
Contrata y gestiona tu equipo desde cualquier parte del mundo con nuestra solución de centro de llamadas en la nube. No hay que preocuparse por los costes. Tus agentes pueden llamar a cada país por el mismo precio. Todo lo que necesitan es un ordenador portátil y una conexión a Internet sólida.
Sólo tienes que descargar la aplicación CloudTalk, elegir números de teléfono virtuales o portar el que ya tienes. Ahora estás preparado para explorar el mundo más allá de las fronteras de tu país.
Lidera conversaciones más productivas utilizando una herramienta de grabación de llamadas. Sin costes adicionales
Las grabaciones claras de las llamadas te ayudan a captar las conversaciones con posibles clientes potenciales y a identificar el conocimiento de sus necesidades únicas.
Con CloudTalk, puedes grabar automáticamente todas las llamadas desde tu portátil o teléfono móvil. En cualquier lugar y en cualquier momento. CloudTalk también facilita la descarga de las grabaciones de las llamadas como un enlace estándar https (enlace a un sitio web), que luego puedes guardar y almacenar en cualquier lugar que necesites.
Crea un horario de trabajo eficaz con el software de personal de CloudTalk
Personaliza las horas de trabajo de tu equipo según tus necesidades y atiende más llamadas.
También puedes utilizar CloudTalk para dirigir las llamadas que lleguen a una centralita fuera de tu horario de atención. Por ejemplo, puedes añadir saludos personalizados automatizados, decidir que las llamadas se redirijan a otro número de teléfono o que vayan al buzón de voz.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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