A budget-friendly and reliable call center Avoxi alternative

Looking for a call center software that pushes your business even further? Choose a reliable solution with 100+ built-in features and a skilled support team right at your hand. Explore your opportunities with the right budget-friendly solution.

2500+ call centers and phone systems powered by CloudTalk and counting

A budget-friendly and powerful option

CloudTalk vs. Avoxi

cloudtalk
Avoxi
Pricing
Plans start at $25 per user/per month, paid annually. No additional fees.
Plans are quote-based and can require an additional price per number. Missing some key features.
Platform CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser. Available as a desktop app. Missing mobile and tablet versions.
Set up and onboarding Onboarding portal with every step or onboarding specialists, who walks you through everything within 5 minutes. Do not offer in-person training. Setting up might require technical support.
Missed calls The callback feature automatically detects missed calls and redial customers until successfully connected to a specific agent. Allows callers to save their place in the call queue and receive a call back when an agent becomes available.
Smart deception of resolved missed calls Learn which of your missed calls were and were not resolved by your agent’s thanks to the Smart detection feature. Does not offer this feature.
Conference calls Schedule audio and video conference calls easily in a couple of minutes. Invite external contacts, e.g. your clients, suppliers, etc. Offers audio conference calls.
Predictive dialer A predictive dialer ensures that you make more customer calls in a shorter time. When an agent is available, CloudTalk automatically dials the next call in line. Does not offer this feature.
Smart dialer Smart dialer automatically compiles a list of numbers and lets you call through them with a single click. Does not offer this feature.
Business hours Set up your operating hours in just a few minutes. Modify them anytime to decide when your PBX is available to receive calls. Does not offer this feature.
Mobile access Stay connected with your customers and prospects while on the road. Both iOS and Android apps are available. Does not offer a mobile app.
Workflow management Enables you to create customer-specific business process flows. Either solely inside of CloudTalk or within CloudTalk and different tools. Offers several integrations but without the ability to link them.

Comparison data is based on an analysis from Q4, 2021.

3 reasons to consider changing the call center

We are certain you will enjoy working with CloudTalk. Here is why:

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Call quality

When connecting people all over the world, call quality is crucial. CloudTalk operates via globally distributed server infrastructure to secure the best call route possible.

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Set-up

CloudTalk’s 5-minutes setup saves you from frustration when adapting to the new software. Our dedicated onboarding team walks you through every feature and gets you all ready for the next journey.

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Happy customers

Give your customers a chance to reach you without lengthy waiting. With our automated Callback feature, you can easily reduce the abandonment call rate, and resolve every issue even when the agents are busy.


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The user-friendly interface makes adjusting to the new system easier

Switching from one software to another can be rough. Not while switching to CloudTalk. Why?

  • Our dedicated onboarding team is here to show you around
  • The onboarding portal clearly covers every step
  • An intuitive interface shows you every important detail without the need to look for it.
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Don’t take only our word for it.
See how CloudTalk looks like


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Trained support teams right at your hand

Have you experienced unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile.


Be amazed by what you can do with over 30+ integration

More reasons why switching to CloudTalk
is the best decision to make

We worked hard so you don’t have to. Here is what we offer:

Types of membership according to your needs: choose the subscription that suits you best. Plans start at 25$ with no hidden fees and a lot of advanced features. Need something extra? Contact our sales department and we will create a tailor-made solution according to your wishes.

3-way calling feature: at CloudTalk, we love cooperation! Our 3-way calling feature increases your productivity by adding a third person to the line. Seamlessly initiate a 3-way call, leave anytime you want, or even put the call on hold if you need to speak with your colleague.

Enhanced productivity with automated features: we want you to work smart. Save precious time by implementing some of our automated features like IVR, call flow designer, skills-based routing, or automated call distribution. All of these features support each other and allow you to solve repetitive requests faster.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.