Level up your customer service with CloudTalk, the best OnSIP alternative

Port your numbers to CloudTalk, the best OnSIP alternative, and start your journey with an industry-leading cloud-based call center software.

Clear, simple, and flexible membership options

SMS and text messaging for personal messages and general notification

Blacklist feature to protect your agents from an unsolicited call

Advanced analytics and real-time reports

Flawless Hubspot, Salesforce, Pipedrive, and ZOHO CRM integrations

3,000+ call centers and phone systems powered by CloudTalk and counting

Improve the way you handle incoming calls
CloudTalk vs. OnSIP

Work smart and rely on high-quality calls. Use CloudTalk’s features to convert more leads.

Cloudtalk
OnSIP
Pricing Starting at $25 per user/month, you'll get advanced analytics, reporting, and productivity features right at your hand. Custom membership is available. Billed annually. Offers 2 types of membership. Starts at $18.95 or $45.95 month/per account. The additional price is required based on the features you choose.
Call quality Forget dropped or interrupted calls. CloudTalk monitors call quality in real-time and if the call quality drops below a certain level, it automatically changes it to the best route possible. You may experience call drops and interruptions.
Call recording CloudTalk automatically captures a call in an audio file format with all client's information and previous integrations. Analyze, monitor, and download your call recordings whenever you need to. Call recording is outsourced and requires an additional $4.95 per recording.
3-way calling CloudTalk’s 3-way calling feature makes adding a 3rd party to an ongoing call. Does not offer this feature or its alternatives.
SMS/ text messaging Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents. Does not offer this feature or its alternatives.
Business hours Define your business hours and decide when you are available for receiving calls. Does not offer this feature or its alternatives.
Notifications CloudTalk keeps you up to date with real-time notifications on your desktop. It tells you - what is going on in your call center via wallboard. Does not offer real-time updates.
Spam call detection CloudTalk allows you to compile a blacklist of phone numbers so that you can block any unsolicited calls. Does not offer this feature or its alternatives.
Custom greetings & music With CloudTalk, you can create personalized greetings played to the caller based on specific situations (outside business hours, on-hold, etc.). You can also create as many customized messages as you wish. Standard Music on Hold includes 3 genres. The feature is available from $19.95
Real-time data Real-time dashboard will show you all important data on inbound calls and agent productivity. CloudTalk also offers you advanced reporting for data-driven decisions. Does not offer real-time reporting or data.
Number porting Port your existing numbers to CloudTalk. Just send us an email with all the required details and we will do it for you. OnSIP offers you an assisted number porting for an additional price - $15.00/each (one-time) $2.00/each (monthly)
Integrations Automatically log your calls and lead into desired CRM. CloudTalk offers an open API, as well as over 30+ CRM and helpdesk integrations like Salesforce, Hubspot, Zapier, Zoho or Zendesk. Offers integrations with Slack, Hubspot, Zendesk, Odoo, and other 4 options.

Comparison data is based on an analysis from Q4, 2021.

capterra review Bela B.

3 highlights that will improve your customer service

Don’t wait for a reply that never comes. Rely on software that really works for you.

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Personalized greetings and music on hold

Our PBX solution allows you to create personalized greetings and messages tailored to your business needs. CloudTalk’s intuitive, user-friendly interface includes a Messages tab, where you can create as many customized messages as you wish – welcome or outside business hours message, personalized voicemail greetings, and many more.

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Real-time data and comprehensive reports

Have all your key data right at your fingertips. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. These help managers to make immediate key decisions, as well as increase call center efficiency and customer satisfaction.

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International numbers

When operating in several global markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers numbers from 160+ countries, so you can run your contact center from anywhere. Local phone numbers also allow customers from abroad to call you at standard local rates or free of charge.

Wondering how it looks like inside CloudTalk? Here is a little sneak peek.

YouTube video
call center analytics dashboard

Provide a better service with SMS and texting feature

Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

Customers will not have to contact your team for further information. They will instantly get all they need.

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Do you need a mobile app? We have one

CloudTalk Go allows Sales, Support & Operation teams to stay connected and professionally handle customer calls outside of the office, using WiFi or mobile networks. Available on the iOS App Store and the Android Play Store.

Empower your team with a modern approach. Today.

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CloudTalk Go Mobile app

Top 3 advantages of using CloudTalk

More than 30 integrations, such as Hubspot, Zoho CRM, Salesforce, Zendesk, and others. Talk to your customers, upload all their interactions to your CRM, manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? We have an open API feature.

Automation is where Cloudtalk’s superpower lies. Features like Automated call distribution route inbound calls to competent agents based on all available caller data stored in CloudTalk. Boost your customer experience and improve lead conversion with IVR, route inbound calls to a specific agent based on their fit and skills required by the caller.

Our 9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.