Boost your sales activities with CloudTalk, the best Phoneburner alternative
3 types of smart dialers, smart routing, and call management
Advanced reporting for data-driven decisions
Flawless Hubspot, Salesforce, Pipedrive, and ZOHO CRM integrations
Agent training with Call monitoring, whispering, and recording features
3 affordable memberships customizable to your wishes
2500+ call centers and phone systems powered by CloudTalk and counting
“Better” has no boundaries. So shouldn’t your service
Cloudtalk supports your work with advanced features and pocket-easy memberships.
CloudTalk vs. Phoneburner
Comparison data is based on an analysis from Q1, 2022.
3 highlights
that will improve your customer service
Choose a call software you can rely on.
Make more conversations
We want automation and personalization to go hand in hand with your customer support. CloudTalk offers customized greetings, played to the caller based on specific situations. Easily record welcome messages, IVR menu, or out of the business hours notification.
Train your agents to excellence
CloudTalk allows you to easily monitor agent performance and ensure that your company’s quality standards are met. This feature allows you to choose the most suitable way of real-time call monitoring, such as listening without interrupting and whispering additional information if needed. Another way to train your agents is to use the Call Recording feature.
Convert more leads
CloudTalk offers native integrations with Salesforce, Hubspot, Pipedrive, Zoho CRM and 30+ others. Thanks to our one-click integrations all details and customer data appear directly on the phone. Choose your favorite integration and you are good to go with a single click.
Integrations enhance productivity and we offer 40+ of them. Boost your efficiency right at your hand
Pick local phone numbers from 170+ countries
When operating in several markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers phone numbers from 160+ countries, so you can run your contact center from anywhere. Local phone numbers also allow customers from abroad to call you at standard local rates or free of charge.
Simple and effective sales reporting
Are you generating income through your sales calls? Analyze your data and use them to improve your call center.
Using advanced voice analytics, managers can understand why one agent is about to break the sales record while the other can’t close a single deal.
Get more than a simple dialer
We boosted our already strong Power dialer in a way that will completely change your workflow – Smart dialer and Predictive dialer are here to help you deliver the best customer experience.
Adding prospects manually? Not with our Smart Dialer
The only thing you need to start using the Smart dialer is CloudTalk Click to Call extension. Once the extension is active in your browser, it automatically scans for phone numbers and lets you add them to your prospecting queue.
Increase the number of calls you make with Predictive dialer
A predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your clients. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call).
Boost your performance with other advanced features
Callback feature, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing or 3-way calling are just some of many features that help you level up your performance. Explore new ways of customer service and surprise your clients with a more personalized and faster experience.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
