Boost your sales activities with CloudTalk, the best Phoneburner alternative

3 types of smart dialers, smart routing, and call management

Advanced reporting for data-driven decisions

Flawless Hubspot, Salesforce, Pipedrive, and ZOHO CRM integrations

Agent training with Call monitoring, whispering, and recording features

3 affordable memberships customizable to your wishes

3,000+ call centers and phone systems powered by CloudTalk and counting

“Better” has no boundaries. So shouldn’t your service

Cloudtalk supports your work with advanced features and pocket-easy memberships.

CloudTalk vs. Phoneburner

	Cloudtalk	Phoneburner
Basic membership	20$ per user/ per month with unlimited users, billed annually. Advanced analytics, Click to Call, and other dialers.	$124 per user/month without Click to Call option, call insights and call forwarding feature.
Essential membership	25$ per user/per month with client real-time dashboard, open API, and other advanced features. Billed annually.	$179 per user/month without call insights, dedicated numbers, and SMS/text messaging.
Expert membership	40$ per user/per month, including IVR, open API, and smart routing. Billed annually.	$199 per user/ month with limited SMS/text messaging and ad on Local ID.
Click to call	Available in all membership - The Click to Call feature allows you to dial any number on the web with just one click.	Click to Call option available only in Premium membership for $199 per user/ month.
Call forwarding / warm transfer	Available in all membership - Automatically forwards calls to external phone numbers when your agents are busy. The warm transfer also allows you to redirect a call to another agent with the opportunity to speak with the customer first.	Call forwarding available only in Premium membership for $199 per user/ month.
Call queuing	Create customized call queues based on predefined criteria. Personalized messages for better on hold experience are available as well.	Does not offer call queueing.
Fax	″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.	Does not offer this feature.
Reporting and insights	Customizable real-time dashboards, custom reports according to your needs. Call statistics recording, real-time monitoring, agent reporting, emotional analytics features are available.	Reporting features have lack of customization capabilities.
Call whispering	Call Monitoring feature allows you to listen to the call without interrupting the agent/caller. You can also whisper additional information only to your agent and drop-in on live call if needed.	Does not offer this feature.
Onboarding	A dedicated onboarding specialist walks you through typical use cases and all CloudTalk's features.	Offers learning video tutorials.

Comparison data is based on an analysis from Q1, 2022.

3 highlights
that will improve your customer service

Choose a call software you can rely on.

Make more conversations

We want automation and personalization to go hand in hand with your customer support. CloudTalk offers customized greetings, played to the caller based on specific situations. Easily record welcome messages, IVR menu, or out of the business hours notification.

Train your agents to excellence

CloudTalk allows you to easily monitor agent performance and ensure that your company’s quality standards are met. This feature allows you to choose the most suitable way of real-time call monitoring, such as listening without interrupting and whispering additional information if needed. Another way to train your agents is to use the Call Recording feature.

Convert more leads

CloudTalk offers native integrations with Salesforce, Hubspot, Pipedrive, Zoho CRM and 30+ others. Thanks to our one-click integrations all details and customer data appear directly on the phone. Choose your favorite integration and you are good to go with a single click.

Integrations enhance productivity and we offer 40+ of them. Boost your efficiency right at your hand

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Pick local phone numbers from 170+ countries

When operating in several markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers phone numbers from 160+ countries, so you can run your contact center from anywhere. Local phone numbers also allow customers from abroad to call you at standard local rates or free of charge.

PICK YOUR NUMBER

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Simple and effective sales reporting

Are you generating income through your sales calls? Analyze your data and use them to improve your call center.

Using advanced voice analytics, managers can understand why one agent is about to break the sales record while the other can’t close a single deal.

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Get more than a simple dialer

We boosted our already strong Power dialer in a way that will completely change your workflow – Smart dialer and Predictive dialer are here to help you deliver the best customer experience.

Adding prospects manually? Not with our Smart Dialer

The only thing you need to start using the Smart dialer is CloudTalk Click to Call extension. Once the extension is active in your browser, it automatically scans for phone numbers and lets you add them to your prospecting queue.

Increase the number of calls you make with Predictive dialer

A predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your clients. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call).

Boost your performance with other advanced features

Callback feature, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing or 3-way calling are just some of many features that help you level up your performance. Explore new ways of customer service and surprise your clients with a more personalized and faster experience.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.