Are you searching for efficient VoIP software? CloudTalk is the best Enreach alternative

CloudTalk, a reliable Enreach (Swyx) alternative, provides your agent with advanced features, high-quality calls, and a trained support team that cares about each customer.

Transparent pricing with annual or monthly payments

Clear and professional care from the very beginning

High quality calls with guaranteed latency and minimal jitter

Smooth workflow thanks to our Intelligent call routing tools

Taking the easier path pays off when choosing CloudTalk
Work smart, not hard with us.

CloudTalk vs. Enreach (Swyx)

	Cloudtalk	Enreach (Swyx)
Pricing	3 types of transparent membership, starting at $25 per user/ month. No hidden fees or additional costs. Billed annually.	Pricing based on contract. Does not provide any specific details.
Reliability	Forget dropped or interrupted calls. CloudTalk monitors call quality in real-time. If the call quality drops below a certain level, it automatically changes it to the best route possible.	You may experience call drops and interruptions.
Set up and onboarding	5 minutes setup without the need of IT support. We provide our clients with complete in-person onboarding, helpdesk, live chat, and a complete onboarding guide.	Offers FAQ and help center.
Missed calls	Smart detection for missed calls show you the most recent missed calls. It also filters those calls which have already been called back as “Resolved” and those which yet have not been called back as “Unresolved”.	Enreach (Swyx) is able to identify missed and unreturned calls.
Call transfer	With Call transfer, you can speak with callers before routing them over to another agent. The feature also lets you transfer calls back and forth.	Offers a Call transfer.
International calling	Choose your local number from 140+ countries.	No information about international calling.
Workflow designer	Create customer-specific business processes even when using several different platforms. Customize your own workflow using our IVR, skill-based routing, or other call management features.	Offers an IVR for inbound calling.
Number porting	Port your existing numbers to CloudTalk. Just send us an email with all the required details and we will do it for you in no time.	When it comes to number reporting, Enreach offers the basic options. Therefore, it can take a long time.
SMS and text messaging	nbsp;	nbsp;
Desktop notification	nbsp;	nbsp;
Automated call distribution	nbsp;	nbsp;
Caller ID	nbsp;	nbsp;
Call Recording	nbsp;	nbsp;

Comparison data is based on an analysis from Q2, 2022.

Boost your productivity with reliable software

More than 100 features, 40 helpdesks, CRM integrations, and a skilled team.
CloudTalk is a full package that has everything you may need.

Transparent pricing in 3 memberships

With CloudTalk, you know exactly what you are paying for. Based on the needs of our clients, we have created 3 types of memberships. Customers can pay annually or monthly. No hidden fees. We are always transparent.

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Start calling in 5 minutes

We made CloudTalk user-friendly from the very beginning. Easily download the app, sign in and you are good to go. Start using every feature right away without any need for IT support or long waiting times.

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Never miss a call

Our software is built to handle high-volume calls and deliver the best call quality possible. We made sure that you never miss a single customer interaction, for example, thanks to advanced Callback, Desktop notifications, Ring on speakers, and Caller ID.

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This is CloudTalk – the software trusted by 4,000 call
centers and phone systems

4.4/5 – 260 reviews

4.4/5 – 840 reviews

4.4/5 – 310 reviews

4.5/5 – 260 reviews

Crystal clear and rock-solid call quality

Our top priority is to secure your calls with the strongest call route possible. We have built tight relationships with telco partners all across the world. That helps us to build safer calling routes and offer stronger connections. Thus, if the call quality drops below a certain level, CloudTalk automatically changes the route in real-time.

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Powerful dialers for better productivity

We boosted our already strong Power dialer in a way that will completely change your workflow – Smart dialer and Predictive dialer are here to help you deliver the best customer experience. With a predictive dialer, you make more calls in a shorter time. On the other hand, the Smart dialer automatically scans for phone numbers in the content you browse and lets you add those to your prospecting queue. That means you save time by not adding your prospects manually.

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Customer support that answers all your questions

Customer experience is crucial for us. We have an answer for everything. To simplify your onboarding process, we’ve created an Onboarding portal that explains each step you need to take when starting with CloudTalk.

Need more assistance? Our dedicated support team is here to help.

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Work smart and pay less with our 40+ integrations.
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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.