Move forward. Choose your end-to-end Sangoma Alternative in the cloud

Looking for a complex cloud-based solution for your contact center? CloudTalk, the smartest Sangoma alternative, is a budget-friendly choice for businesses of any size.

High-quality calls with guaranteed latency and minimal jitter

40+ most used integrations and Open API

All must-have features like IVR, Smart routing, Softphone, SIP Trunking, Voicemail, Call Recording, and more

Free trial to test how CloudTalk works with no credit card required

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You’ll hear CloudTalk’s ringtone when calling

Take advantage of a ready-to-use contact center

Cloudtalk supports your work across all devices with 100+ built-in features.

Cloudtalk vs. Sangoma

	Cloudtalk	Sangoma
Pricing	Starts at 25$ per user/ per month with an unlimited number of users. All memberships can be tailored to you reach the business's needs. Billed annually.	Price available upon request.
Remote ready	Yes! CloudTalk is a cloud-based solution, which allows you to work fully remotely.	In order to work, you must purchase hardware specifically from Sangoma.
Dialing features	The Click-to-call feature allows you to dial any number on the web with a single click.	The Dial-by-Name feature can connect you with a specific number saved under a specific name.
Voicemail	Create personalized greetings or group voicemail messages directly in CloudTalk. If the caller leaves a voicemail, you can listen to it from the internet browser, anywhere and anytime.	Voicemail is available only as an add-on through Sangoma Asterisk Exchange open-source.
Fax to email	″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.	Allows sending faxes.
Notification	When a call comes in, CloudTalk automatically alerts you, so you know who is calling.	Sangoma does not offer desktop notification for any type of call.
Call queuing	Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls.	Does not offer call queuing.
Automation	Take advantage of our advanced Call flow designer, user-friendly IVR, Skills-based routing, Automated call distribution, and other intelligent routing features.	Offers IVR.
Global calling	With 180+ international numbers and cloud-based contact center software, you can easily expand your business globally and maintain a local presence at the same time.	Does not offer international numbers.

Comparison data is based on an analysis from Q4, 2021.

Gain a competitive advantage with CloudTalk’s
flexible interface

High-quality calls

Forget dropped calls or interruptions. All call quality is monitored live, so we can offer a strong connection and immediately switch you to the best possible calling route.

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Intelligent routing and IVR

Improve the first contact resolution by always routing your clients to the right agent. With CloudTalk, you can route calls based on the agent’s skills, previous interactions, or customer preferences.

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User-friendly interface

When using CloudTalk, you’ll get everything you desire in a single software – 50+ advanced calling tools, CRM, and over 40 most-used integration, as well as 24/7 dedicated customer support.

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Looking for a reliable customer service partner?
Check out CloudTalk’s additional features

We work hard so you don’t have to. Our tools are here to simplify your work and deliver
the best customer experience.

Dedicated onboarding support manager

Our onboarding support manager helps you set up CloudTalk smoothly and get familiar with all the features.

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Automated callbacks

A missed call doesn’t mean a missed opportunity. The callback feature automatically dials the customer’s number until connected to the right agent.

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40+ integrations and APIs

CloudTalk smoothly integrates with more than 40 CRMs and other systems and thanks to the API feature lets you add any external system even in Basic membership.

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Predictive dialing

CloudTalk got your back when it gets busy. Automatically dials the next call in line and saves you precious time.

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Business hours

Set available time for calls, away messages, and auto-redirect for off-hours.

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Warm transfer

Smoothly redirect your calls over to another agent with a chance to speak with the customer first. This gives you time to explain the situation and provide faster service.

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Automated call distribution

ACD combines several key features in order to improve each caller’s experience. It allows you to route inbound calls to the most appropriate agent.

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Other 40+ enterprise-level features

Discover all of CloudTalk’s features, improve your interactions with customers and make your workflows more efficient.

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Be efficient and perform your best

Growing along with your client’s expectations is an essential part of delivering the best customer experience possible. CloudTalk’s solution gives you an advantage of on-demand up-and-down scalability according to your business needs. Even during peak hours.

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Enjoy the freedom of remote work

Deliver the best customer experience possible while working remotely. CloudTalk is here to help you handle a high volume of calls.

Our Softphone works inside of any device with an internet connection, without the need for additional hardware. Have all of your favorite features –, such as advanced monitoring, IVR, and voicemail – always at your disposal.

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Smoother workflows and enhanced communication

Poor and complicated communication tools can be time and energy thieves. With SIP trunking from CloudTalk, you can provide your agents with smart features that allow them to spend more time doing their actual jobs. Make the daily workflow smooth with features like AWC, IVR, Call flow designer, and many more.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.