3,000+ call centers and phone systems powered by CloudTalk and counting
Wondering what smooth calling sounds like?
CloudTalk vs. Aloware
Cloudtalk eases your work. We offer over 100 built-in advanced features for the most cost-effective price.
CloudTalk starts at $25 per user/month billed annually, tailor-made plan available.
Starts at $40 per user/month, with a limited number of features.
9 globally distributed servers, live call quality monitoring, guaranteed latency, and minimal jitter.
Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available.
Mobile app available for Android and iOS. Missing some key features, such as the advanced dialing option.
Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and others.
Offers integrations with Zapier, Slack, Pipedrive, Zoho and Hubspot CRM.
Thanks to the Call queuing feature, you can easily put a call on hold. Enhance customers' experience with custom music while they're waiting.
Offers a Parked Call feature, allowing agents to put a call on hold and other agents pick it up.
Advanced reporting features to include Agent reporting, Call reporting, monitoring, Call statistics, Emotional analytics, and creating custom reports.
Offers reporting options.
Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more.
Offers the IVR option, call transfers, and call forwarding.
Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is.
Offers customizable tags.
Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls.
Offers the option to put calls on-hold.
The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status.
Offers live dashboard and agent monitoring.
Call Masking is a specific technique, designed to protect the private information of both parties - buyer and seller. Reveal your personal number only after you decide to do so.
Detects calls that you shouldn’t waste time on. Prevents robot dialers and spammers from reaching your business line.
Comparison data is based on an analysis from Q4, 2021.
3 highlights that will change your business phone expectation
Choose a call software you can rely on.
Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.
Brand new Mobile app
With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly UI.
To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including 30+ advanced calling platforms, CRMs, and over 40 most-used integration, as well as 24/7 dedicated customer support. They will hear you out whenever you need assistance.
When it comes to using CloudTalk, we want you to have everything you need. Therefore, we offer over 40 powerful CRM and helpdesk integrations, including popular tools like Hubpost, Salesforce, and Pipedrive.
There is no need for IT support. To install the desired integration, all you need is to choose and press the button.
Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.
Turn on the Desktop notification and CloudTalk will automatically alert you when a call comes in. The notification displays the caller’s information, such as name, phone number, and assigned phone number tag. It also gives you the possibility to open a real-time customer card with a full history of activities, plus additional caller data.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a 180+ person global tech company transforming customer experience by enabling businesses to build lasting relationships with their customers.
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