Looking for reliable call center software? Meet CloudTalk

CloudTalk is an intuitive system that integrates with Hubspot and other 40+ CRM platforms. It’s also budget-friendlier than your previous solution.

High quality calls supported with globally distributed server infrastructure

3 types of membership, each customizable according to your needs

Brand new mobile app with all features to enhance your productivity

Detailed analytics, including custom reports for data-driven decisions

Plans start at $25 per user/month. No credit card required

Call center software

2,500+ call centers and phone systems powered by CloudTalk and counting

Wondering how smooth calling sounds like?

CloudTalk vs. Aloware

Cloudtalk eases your work. We offer over 40 built-in advanced features for the most cost-effective price.

cloudtalk
Aloware
Pricing CloudTalk starts at $25 per user/month, tailor-made plan available. Strats at $45 per user/month, with a limited number of features.
Reliability 9 globally distributed servers, live call quality monitoring, guaranteed latency, and minimal jitter. Remote-friendly solution.
Mobile app Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available. Mobile app available for Android and iOS. Missing some key features, such as the advanced dialing option.
Integrations Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and others. Offers integrations with Zapier, Slack, Pipedrive, and Hubspot CRM.
Hold calls Thanks to the Call queuing feature, you can easily put a call on hold. Enhance customers' experience with custom music while they're waiting. The option to put calls on hold is not available.
Reporting Advanced reporting features to include Agent reporting, Call reporting, monitoring, Call statistics, Emotional analytics, and creating custom reports. Reporting options are limited.
Routing Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more. Offers the IVR option, call transfers, and call forwarding.
Call tagging Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is. Does not offer call tagging.
On hold Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls. Not possible to set advanced call queuing strategies, since the "on hold" option isn't available.
Real-time updates The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status. Offers live dashboard and agent monitoring.
Call masking Call Masking is a specific technique, designed to protect the private information of both parties - buyer and seller. Reveal your personal number only after you decide to do so. Detects calls that you shouldn’t waste time on. Prevents robot dialers and spammers from reaching your business line.

Comparison data is based on an analysis from Q4, 2021.

3 highlights that will change your
business phone expectation

Choose a call software you can rely on. 

call quality

High-quality calls 

Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.

Small CloudTalk phone

Brand new Mobile app 

With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly UI

Small dashboard

Intuitive interface 

To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including 50+ advanced calling platforms, CRMs, and over 40 most-used integration, as well as 24/7 dedicated customer support. They will hear you out whenever you need assistance.

capterra review Bela B.

Do you wish for Hubspot or Pipedrive integration? 

When it comes to using CloudTalk, we want you to have everything you need. Therefore, we offer over 40 powerful CRM and helpdesk integrations, including popular tools like Hubpost, Salesforce, and Pipedrive. 

There is no need for IT support. To install the desired integration, all you need is to choose and press the button.

Just one click and you are good to go. Check all of our integrations and choose what fits you. Just one click and you are good to go.  

Rich data reports for real-time key decisions

Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.

call center analytics dashboard
call center analytics dashboard

Let no phone call slip away

Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.

Turn on the Desktop notification and CloudTalk will automatically alert you when a call comes in. The notification displays the caller’s information, such as name, phone number, and assigned phone number tag. It also gives you the possibility to open a real-time customer card with a full history of activities, plus additional caller data.

Better experience for your customers

Start 14 days free trial

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