Looking for reliable call center software? Meet CloudTalk, the best Aloware Alternative

CloudTalk is an intuitive system that integrates with Hubspot and other 30+ CRM platforms. It’s also budget-friendlier than your previous solution.

High-quality calls supported with globally distributed server infrastructure

3 types of membership, each customizable according to your needs

Brand new mobile app with all features to enhance your productivity

Powerdialer and detailed analytics, including custom reports for data-driven decisions

4,000+ call centers and phone systems powered by CloudTalk and counting

Wondering what smooth calling sounds like?

CloudTalk vs. Aloware

Cloudtalk eases your work. We offer over 100 built-in advanced features for the most cost-effective price.

Pricing CloudTalk starts at $25 per user/month billed annually, tailor-made plan available. Starts at $40 per user/month, with a limited number of features.
Reliability 9 globally distributed servers, live call quality monitoring, guaranteed latency, and minimal jitter. Remote-friendly solution.
Mobile app Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available. Mobile app available for Android and iOS. Missing some key features, such as the advanced dialing option.
Integrations Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and others. Offers integrations with Zapier, Slack, Pipedrive, Zoho and Hubspot CRM.
Hold calls Thanks to the Call queuing feature, you can easily put a call on hold. Enhance customers' experience with custom music while they're waiting. Offers a Parked Call feature, allowing agents to put a call on hold and other agents pick it up.
Reporting Advanced reporting features to include Agent reporting, Call reporting, monitoring, Call statistics, Emotional analytics, and creating custom reports. Offers reporting options.
Routing Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more. Offers the IVR option, call transfers, and call forwarding.
Call tagging Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is. Offers customizable tags.
On hold Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls. Offers the option to put calls on-hold.
Real-time updates The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status. Offers live dashboard and agent monitoring.
Call masking Call Masking is a specific technique, designed to protect the private information of both parties - buyer and seller. Reveal your personal number only after you decide to do so. Detects calls that you shouldn’t waste time on. Prevents robot dialers and spammers from reaching your business line.

Comparison data is based on an analysis from Q4, 2021.

3 highlights that will change your
business phone expectation

Choose a call software you can rely on. 

call quality

High-quality calls 

Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.

Small CloudTalk phone

Brand new Mobile app 

With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly UI

Small dashboard

Intuitive interface 

To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including 30+ advanced calling platforms, CRMs, and over 40 most-used integration, as well as 24/7 dedicated customer support. They will hear you out whenever you need assistance.

capterra review Bela B.

Do you wish for Hubspot or Pipedrive integration? 

When it comes to using CloudTalk, we want you to have everything you need. Therefore, we offer over 40 powerful CRM and helpdesk integrations, including popular tools like Hubpost, Salesforce, and Pipedrive. 

There is no need for IT support. To install the desired integration, all you need is to choose and press the button.

Check all of our integrations and choose what fits you. Just one click and you are good to go.  

Rich data reports for real-time key decisions

Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.

call center analytics dashboard
call center analytics dashboard

Let no phone call slip away

Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.

Turn on the Desktop notification and CloudTalk will automatically alert you when a call comes in. The notification displays the caller’s information, such as name, phone number, and assigned phone number tag. It also gives you the possibility to open a real-time customer card with a full history of activities, plus additional caller data.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.