Make calling pocket easy with the best Cloudya by Nfon alternative

Don’t invest in individual features. Invest in a complex call center solution that supports your intentions from the very beginning. Explore what you can achieve with well-thought-through CloudTalk software.

160+ international and local numbers

100+ built-in features for the best customer service

Deep reporting for data-driven decisions

2500+ call centers and phone systems powered by CloudTalk and counting

Wondering how to level up your
call center performance?

CloudTalk vs. Cloudya by Nfon

cloudtalk
Cloudya by Nfon
Pricing 3 types of membership according to your needs. Plans start at $25 per user/month billed annualy. You'll get advanced features without any additional price. Starting price is $8,90 a month. All features and integrations are available for an additional cost.
Local and international numbers CloudTalk offers 140+ international numbers with geographical and non-geographical codes. Number of countries and price per number unknown
Integrations and API CloudTalk seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, or Zoho CRM. 7 integrations available
Dialing Offers several dialing options - Click-to-call feature, Auto-dialer, Power dialer, Predictive dialer, Progressive dialer, Manual dialer, and Smart dialer. Provides manual dialer.
Smart routing Connect your customer with the right and most qualified agent. Thanks to features like Automated call distribution, Skills-based and caller-based routing, IVR or Preferred agent, this happens every time. Cloudya offers IVR and basic call-routing based on predefined criteria.
Voicemail Built-in Voicemail feature routes inbound calls to voicemail when your agents are busy. For outbound calls, we've created the Voicemail Drop tool that automates the processes of leaving voicemail messages. Voicemail works as a separate app that requires installation.
Conferencing Enjoy audio and video conferencing in high quality. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc. Offers only audio conferencing.
Real-time data All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum waiting time, queue occupation and statistics, agent status, etc. Does not offer real-time data.
Reporting CloudTalk offers deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available. Basic reports, such as general statistics and reporting.
Queue management
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Campaigns
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Desktop notifications
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Speech to text
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SMS and text messaging
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Ring groups
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Comparison data is based on an analysis from Q1, 2022.

Instant solutions make for happy customers.
Deliver the best experience with CloudTalk

Make clients satisfied by resolving their issues quickly and effectively.

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Get the right answers before picking up the phone

There are several ways to make customers happy. Such as having all the answers prepared before accepting a call. The caller ID tool shows all clients’ information when a call comes in. Thanks to that, you can easily route it to the most qualified agent via Caller-based routing. Besides, CloudTalk lets you create an IVR menu or automatically route calls to the preferred agent.

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Let no phone call slip away

Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back. With the Voicemail feature, you can create personalized greetings. The client’s message will be sent to the appropriate agent or a group of agents to resolve the query

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Make enough time for after call follow-ups

You don’t have to remember every single detail about each customer. CloudTalk does that for you. All you need is to set a preferred time between client interactions with our After call work feature (ACW). This way, you can complete all follow-up tasks with no interruptions. Insert call notes or tags, evaluate call outcomes, and leave the rest on us.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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Don’t simply take our word for it.
See how CloudTalk works


Have a full control over your calls

Cloudtalk’s Call Flow Designer feature ensures that you attend to callers even when agents are busy or unavailable. With just a few clicks, you can easily configure your call flow and modify it in a matter of minutes. This allows you to have full control over each call coming to a specific number.

IVR
Customer support quality quiz

Skilled support teams right at your hand

Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile on their face.


Top 3 advantages of using
CloudTalk

Hubspot, Zoho CRM, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, and manage their orders or sales processes. Make your conversations more productive. Did not find your favorite integration? No worries, we have an open API feature.

CloudTalk is a user-friendly tool that allows you to work from anywhere in the world. A modern interface and up-to-date dashboard help you with keeping track of everything that is happening in your call center. You don’t need to install additional software to have the operation panel right at your fingertips.

9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.


Be amazed by what you can do with over 30+ integrations

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.