Make calling pocket easy with the best Cloudya by Nfon alternative
Don’t invest in individual features. Invest in a complex call center solution that supports your intentions from the very beginning. Explore what you can achieve with well-thought-through CloudTalk software.
160+ international and local numbers
100+ built-in features for the best customer service
3,000+ call centers and phone systems powered by CloudTalk and counting
Wondering how to level up your call center performance?
CloudTalk vs. Cloudya by Nfon
cloudtalk
Cloudya by Nfon
Pricing
3 types of membership according to your needs. Plans start at $25 per user/month billed annualy. You'll get advanced features without any additional price.
Starting price is $8,90 a month. All features and integrations are available for an additional cost.
Local and international numbers
CloudTalk offers 140+ international numbers with geographical and non-geographical codes.
Number of countries and price per number unknown
Integrations and API
CloudTalk seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, or Zoho CRM.
7 integrations available
Dialing
Offers several dialing options - Click-to-call feature, Auto-dialer, Power dialer, Predictive dialer, Progressive dialer, Manual dialer, and Smart dialer.
Provides manual dialer.
Smart routing
Connect your customer with the right and most qualified agent. Thanks to features like Automated call distribution, Skills-based and caller-based routing, IVR or Preferred agent, this happens every time.
Cloudya offers IVR and basic call-routing based on predefined criteria.
Voicemail
Built-in Voicemail feature routes inbound calls to voicemail when your agents are busy. For outbound calls, we've created the Voicemail Drop tool that automates the processes of leaving voicemail messages.
Voicemail works as a separate app that requires installation.
Conferencing
Enjoy audio and video conferencing in high quality. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.
Offers only audio conferencing.
Real-time data
All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum waiting time, queue occupation and statistics, agent status, etc.
Does not offer real-time data.
Reporting
CloudTalk offers deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available.
Basic reports, such as general statistics and reporting.
Queue management
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Campaigns
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Desktop notifications
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Speech to text
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SMS and text messaging
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Ring groups
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Comparison data is based on an analysis from Q1, 2022.
Instant solutions make for happy customers. Deliver the best experience with CloudTalk
Make clients satisfied by resolving their issues quickly and effectively.
Get the right answers before picking up the phone
There are several ways to make customers happy. Such as having all the answers prepared before accepting a call. The caller ID tool shows all clients’ information when a call comes in. Thanks to that, you can easily route it to the most qualified agent via Caller-based routing. Besides, CloudTalk lets you create an IVR menu or automatically route calls to the preferred agent.
Let no phone call slip away
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back. With the Voicemail feature, you can create personalized greetings. The client’s message will be sent to the appropriate agent or a group of agents to resolve the query
Make enough time for after call follow-ups
You don’t have to remember every single detail about each customer. CloudTalk does that for you. All you need is to set a preferred time between client interactions with our After call work feature (ACW). This way, you can complete all follow-up tasks with no interruptions. Insert call notes or tags, evaluate call outcomes, and leave the rest on us.
Cloudtalk’s Call Flow Designer feature ensures that you attend to callers even when agents are busy or unavailable. With just a few clicks, you can easily configure your call flow and modify it in a matter of minutes. This allows you to have full control over each call coming to a specific number.
Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile on their face.
Hubspot, Zoho CRM, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, and manage their orders or sales processes. Make your conversations more productive. Did not find your favorite integration? No worries, we have an open API feature.
CloudTalk is a user-friendly tool that allows you to work from anywhere in the world. A modern interface and up-to-date dashboard help you with keeping track of everything that is happening in your call center. You don’t need to install additional software to have the operation panel right at your fingertips.
9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.
Be amazed by what you can do with over 30+ integrations
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Support & Sales
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Business system
Remote teams
E-commerce
IT
Financial Services
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Enterprise
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