Intuitive Ziwo alternative to boost your call center performance

Increase your call center performance with the right budget-friendly and yet powerful Ziwo alternative. Explore smooth calling, all 40+ most-used integrations, and advanced analytics features with CloudTalk.

Get to know CloudTalk with our 14-day free trial.

Plans start at $25/month.

Call center from the inside

2,500+ call centers and phone systems powered by CloudTalk and counting

Choose an intuitive solution
that supports your work every day

CloudTalk vs. Ziwo

cloudtalk
Ziwo
Pricing
3 types of membership according to your needs. Plans start at $25 per user/ month. Offers tailor-made options.
Offers only one type of membership for $109 per user/month. No custom options.
Platform CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser. Available for Desktop and mobile.
Language supported
CloudTalk phone app is currently available in different languages, including English, German, French, Spanish, and Portuguese. More to come.
Supported in Arabic, English, and French language.
Integrations
Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zoho CRM.
Fully API-based system, programming skills required when implementing integrations.
After call work
ACW feature allows your agents to complete all follow-up tasks after a call has ended. Easily add the notes, tags, evaluation, or others to the call.
Does not allow after call work feature. End call survey available only for gathering customer feedback.
Real-time notifications
Desktop notification will automatically alert you when an incoming call comes in, so you instantly know who is calling. An additional feature “Ring on speakers” reduces the risk of accidentally missed calls.
Does not offer real-time desktop notification, nor ring on speakers feature.
Call notes and tagging
Assign a custom tag to each call. Use call notes for better call center organization, and team performance.
Does not offer to add call tags or notes.
Real-time data
All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum wait time, queue occupation and statistics, agent status, etc.
Offers predefined live KPIs for agents’ activity, queues occupation, and SLA.
Reporting
CloudTalk offers you deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available.
Multiple predefined widgets for data insights.
Call transfer
Transfer the client over to another line or agent within seconds. That means you can handle each call in a professional manner, without leaving the client on hold for ages.
Does not allow transferring calls between agents, only has a call whispering feature. Admin listens to calls between agents and customers and whispers something if needed.

Comparison data is based on an analysis from Q4, 2021.


Convenient ways how CloudTalk
provides better customer experience

Make customers happy by resolving their issues effectively and fast.

agents illustration small

High-quality calls for excellent service

At CloudTalk, our top priority is to provide maximum quality calls with guaranteed minimal latency and jitter. That’s why we think it’s perfectly suited for a business like yours. Wondering how? We have a globally distributed server infrastructure to secure the best call route possible.

Call center software

Use the “After call work” feature to boost the performance

After Call Work (ACW) is very easy to use: You can pick from several predefined time periods during which an agent will not be available to accept calls. They will be automatically redirected to the After Call section. There, within a predefined amount of time, they can record all important call-related data.

Dashboard

Intuitive interface and smart dashboard

Find every important information you need on our user-friendly dashboard. It provides real-time updates about what is happening in your call center. Don’t worry about spending too much time looking for key details. We made our interface intuitive, so you can easily work with every feature you want simultaneously.


Don’t just take our word for it.
Take a look inside CloudTalk


Our one-click Integrations – Work smart, not hard

CloudTalk offers native integrations with the most Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Talk with your customers, send all their activity to your CRM, manage their orders or sales process – make your conversations more productive.

Be amazed by what you can do with over 40+ integration


effective workflow

Trained support teams right at your hand

Have you experienced unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile.


capterra review Bela B.

Flexible memberships for businesses of any size

Choose a subscription that suits your needs.

Starter membership: Enjoy unlimited inbound & intracompany calls, unlimited call queuing, mobile app, and 140+ international numbers for $25 per user/month. Billed annually or monthly.

Essential membership: Explore your productivity with advanced features to boost your data-driven decisions. Advanced analytics, real-time client dashboard, skills-based routing, and workflow automation. These and all starter features for $30 per user/month. Billed monthly or annually.

Expert membership: Go beyond usual with our advanced and intuitive features. Explore the power of smart dialer, Salesforce integration, Call flow designer, unlimited concurrent calls, and more for $50 per user/month. Billed monthly or annually.

Better experience for your customers

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.