Intuitive Ziwo alternative to boost your call center performance

Increase your call center performance with the right budget-friendly and yet powerful Ziwo alternative. Explore smooth calling, all 40+ most-used integrations, and advanced analytics features with CloudTalk.

14-day free trial

No credit card required

Plans start at $25/month

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2500+ call centers and phone systems powered by CloudTalk and counting

Choose an intuitive solution
that supports your work every day

CloudTalk vs. Ziwo

cloudtalk
Ziwo
Pricing
3 types of membership according to your needs. Plans start at $25 per user/ month. Offers tailor-made options.
Offers only one type of membership for $109 per user/month. No custom options.
Platform CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser. Available for Desktop and mobile.
Language supported
CloudTalk phone app is currently available in different languages, including English, German, French, Spanish, and Portuguese. More to come.
 Supported in Arabic, English, and French language.
Integrations
Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zoho CRM.
Fully API-based system, programming skills required when implementing integrations.
After call work
ACW feature allows your agents to complete all follow-up tasks after a call has ended. Easily add the notes, tags, evaluation, or others to the call.
 Does not allow after call work feature. End call survey available only for gathering customer feedback.
Real-time notifications
Desktop notification will automatically alert you when an incoming call comes in, so you instantly know who is calling. An additional feature “Ring on speakers” reduces the risk of accidentally missed calls.
 Does not offer real-time desktop notification, nor ring on speakers feature.
Call notes and tagging
Assign a custom tag to each call. Use call notes for better call center organization, and team performance.
 Does not offer to add call tags or notes.
Real-time data
All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum wait time, queue occupation and statistics, agent status, etc.
 Offers predefined live KPIs for agents’ activity, queues occupation, and SLA.
Reporting
CloudTalk offers you deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available.
 Multiple predefined widgets for data insights.
Call transfer
Transfer the client over to another line or agent within seconds. That means you can handle each call in a professional manner, without leaving the client on hold for ages.
 Does not allow transferring calls between agents, only has a call whispering feature. Admin listens to calls between agents and customers and whispers something if needed.

Comparison data is based on an analysis from Q4, 2021.

Convenient ways how CloudTalk
provides better customer experience

Make customers happy by resolving their issues effectively and fast.

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High-quality calls for excellent service

At CloudTalk, our top priority is to provide maximum quality calls with guaranteed minimal latency and jitter. That’s why we think it’s perfectly suited for a business like yours. Wondering how? We have a globally distributed server infrastructure to secure the best call route possible.

Call center software

Use the “After call work” feature to boost the performance

After Call Work (ACW) is very easy to use: You can pick from several predefined time periods during which an agent will not be available to accept calls. They will be automatically redirected to the After Call section. There, within a predefined amount of time, they can record all important call-related data.

Dashboard

Intuitive interface and smart dashboard

Find every important information you need on our user-friendly dashboard. It provides real-time updates about what is happening in your call center. Don’t worry about spending too much time looking for key details. We made our interface intuitive, so you can easily work with every feature you want simultaneously.

Don’t just take our word for it.
Take a look inside CloudTalk

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Our one-click Integrations – Work smart, not hard

CloudTalk offers native integrations with the most Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Talk with your customers, send all their activity to your CRM, manage their orders or sales process – make your conversations more productive.

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Be amazed by what you can do with over 40+ integration

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effective workflow

Trained support teams right at your hand

Have you experienced unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile.

14-DAY FREE TRIAL
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Flexible memberships for businesses of any size

Choose a subscription that suits your needs.

Starter membership: Enjoy unlimited inbound & intracompany calls, unlimited call queuing, mobile app, and 140+ international numbers for $25 per user/month. Billed annually.

Essential membership: Explore your productivity with advanced features to boost your data-driven decisions. Advanced analytics, real-time client dashboard, skills-based routing, and workflow automation. These and all starter features for $30 per user/month. Billed annually.

Expert membership: Go beyond usual with our advanced and intuitive features. Explore the power of smart dialer, Salesforce integration, Call flow designer, unlimited concurrent calls, and more for $50 per user/month. Billed annually.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

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+421 2 212 93 555

Slovakiahello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.