3,000+ call centers and phone systems powered by CloudTalk and counting
Ring more customers than ever before. Explore the top power dialer.
CloudTalk vs. Acefone
Plans start at $25 per user/per month, paid annually, with unlimited inbound and intracompany calls. No additional fees.
Starts at $9.99 +VAT per user/month, with very limited local minutes, and features for an additional price.
Call quality at CloudTalk is secured by 9 globally distributed servers. We ensure the best call route possible, in real-time.
Calls might not connect each time.
Salesforce, Zapier, Zendesk, Pipedrive, Hubspot, Intercom, Shopify, and 40+ others. Need something else? Install it via an open API.
Offers 15+ integrations. No open API option.
Set up and onboarding
We have an onboarding portal that explains each step and onboarding specialists who walk you through everything within 5 minutes.
Setting up might require technical support and IT knowledge.
CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. This feature helps you to reduce call charges since you are making phone calls from local numbers.
Requires adding a country code even when calling within the home country.
Caller ID will show you the name of the caller, their phone number, and much more. Even before the call connects.
Does not offer this feature or its alternatives.
CloudTalk will automatically display previous calls, orders, chats, or notes, so agents don’t have to look them up in multiple systems. This data is not deleted after you log out.
Call history disappears after you log out.
CloudTalk’s Call Monitoring feature gives you important insights into your customer’s needs in real-time.
Offers an opportunity to drop-in ongoing conversations or secretly tune into them.
Gather all the important KPIs derived from a multitude of data streams. Track everything you need, such as NPS, average wait time, or any other crucial metrics. Custom reports are available.
Offers to track metrics like average call duration, time on call, first call resolution (FCR) only during the call. Custom reports aren't available.
Send personalized messages or general notifications to customers and make your contact center much more effective. Every time a message comes in, CloudTalk informs you via a push notification.
Allows you to send and receive SMS messages.
CloudTalk automatically sends a notification, so you instantly know who is calling or sending a text message. You can easily change the settings options or turn the notifications on/off.
Allows you to send automated text messages for missed inbound or outbound calls. For example ‘thank you’ or ‘we’ll get back to you shortly.
Comparison data is based on an analysis from Q4, 2022.
Operating outside the UK? Make CloudTalk your new VoIP system
You’ll certainly enjoy working with CloudTalk. Here is why:
Good to go in 5 minutes
We believe in the power of first impression, so we made CloudTalk easy to set up. You only need to download the app, sign in and you are good to go! If needed, our dedicated onboarding specialists are here to help.
Effortless international calling
CloudTalk makes international calling convenient and smooth. When making a call, the system assigns the country code automatically. There is no need to add it manually. Furthermore, you can call worldwide within one app and forward your calls to other offices, phones, or landlines.
Smooth CRM and help-desk integrations
Work with the tools you love the most. We offer more than 40 one-click integrations with the most used CRM and help-desk software. Whether you are using Pipedrive, Hubspot, Salesforce, Zendesk, or other systems, calling your clients becomes effortless. You have all their data right at your fingertips.
Looking for another CRM? Here is a sneak peek of our 40+ integration
Get the competitive advantage by delivering a personalized experience
“Hi Michael, how can I help you today?” sounds much better than “You have reached the support department, what is your issue?” Improve customer interactions by delivering something extra from the very first second. CloudTalk will show you the name of the caller, their phone number, and much more. Even before the call connects.
Set your outbound caller ID based on the call destination country
Increase your pick-up rate with the automatic local Outbound caller ID feature. It ensures that your agents call foreign-based clients from a local phone number. This tool also helps to reduce charges, since you are making phone calls from local numbers.
Your agents can manually select the best outbound caller ID, if necessary. They can simply choose any of your company’s numbers in the CloudTalk interface.
Let your VoIP service give you more than a “great value for money”
We believe that excellent customer service begins with the right tools and skilled people. CloudTalk is not only the most reliable solution on market. Our features support your agents even before the calls come in.
Get the mobile app for iPhone and Android: With CloudTalk Go, you can connect with your customers wherever you are. Our newest mobile app version offers all key features, as well as an updated, user-friendly interface that plays well with both iOS and Android.
Automatic data synchronization: Access all up-to-date info with automatic data synchronization between CloudTalk and a 3rd party system. Within your SalesForce integration, you may also open statistics that are displayed in CloudTalk Dashboard. It gives you a complete overview of your calls.
Boost your performance with other advanced features: Callback tool, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing or 3-way calling are just some of many more features that help you level up your performance. Explore new ways of customer service. Surprise your clients with a more personalized and faster experience. Start today.
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
CloudTalk is a 180+ person global tech company transforming customer experience by enabling businesses to build lasting relationships with their customers.
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