Dare to expect more from your call center software. Switch to the best Telzio Alternative

It does not matter where you are from. Our plans have the same price for every location. Start your successful call center journey with a budget-friendly and innovative Telzio alternative today!

Plans start at $25/month with a free trial or demo.

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3,000+ call centers and phone systems powered by CloudTalk and counting

Choose to work with 100+ built-in features
that make your work enjoyable

CloudTalk vs. Telzio

	cloudtalk	Telzio
Pricing	CloudTalk starts at 25$ per user/per month with numerous features to support the overall customer experience.	Telzio starts at 1000 minutes and 0 SMS messages for for $50 for a US local number. Prices vary based on country.
Platform	Desktop phone, mobile app, and even the dashboard for your web browser. CloudTalk supports android as well as iOS and all types of browsers.	Does not support the Safari browser.
Set-up	Our dedicated onboarding specialist walks you through the whole setup and every feature. For additional questions and self-set up the onboarding, the portal is available.	Do not offer in-person training. You can learn about the software only via email.
Language supported	To make your experience more personal, we made CloudTalk desktop available in English, German, Spanish, Portuguese, French, Slovak, and Czech. More languages to come.	Desktop language are available only in English language.
International numbers	If you wish, you can call the whole world with our 140+ international numbers. All of them are available in each membership automatically. No additional fees.	Connects you with 75+ countries, for additional costs. This depends on your country of origin.
Voicemail	Create individualized or group voicemail messages for your virtual phone system. Provide your clients with the option to leave a message that is automatically sent to your agents.	The shared voicemail inbox gathers all messages at one place as they come in.
IVR	The multi-level interactive voice response (IVR) menu guides the caller through different options. IVR helps you solve issues faster and convert more leads.	Telzio offers to customize routing rules for incoming calls.
Call center data overview	We have advanced analytics features like agent productivity monitoring, call monitoring, emotional reporting, and more.	Offers only live call center dashboard and call logs details.

Comparison data is based on an analysis from Q4, 2021.

IVR & Call Flow designer: The must-have features for productivity tools you love

Surprise your customer with a smooth experience. Call flow designer empowers you to build custom call flows for your business. Using this tool, you can create more sophisticated IVR chains and ensure your customers are always paired with the right agent or department.

Above all, the IVR reduces average call duration by 40%. Therefore, you can help customers finish or verify transactions fast.

EXPLORE IVR FOR FREE

Connect CloudTalk to the CloudTalk supports your decision with rich data reports

When making key decisions, nothing matters more than real data. Explore business opportunities with CloudTalk’s agent’s monitoring, real-time call monitoring, and emotional analytics. Want to go even deeper? Create a custom report with metrics that interests you the most.

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Over 3,000 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

Smooth connection and powerful integrations

3 main reasons to consider smarter call center software alternative:

First-class call quality

CloudTalk has established a strong network of telco partners across the globe. Enjoy crystal-clear calls with minimal latency and jitter guaranteed. If the call quality drops, CloudTalk changes the call route in real-time.

Intelligent dialers

We are here to simplify your work. The power-trio dialers eliminate the unnecessary steps when getting in touch with your customers. Try a Power dialer for more efficient call center telemarketing campaigns and a Smart dialer for creating the one-click call queue.

Reliable integrations

Make your job easier. Don’t waste precious time by storing data separately into multiple software. Automate the process with seamless integrations. CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk, or CRM systems.

Featured integrations

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We take our customer experience personally

Getting started with new software can be frustrating when the time is running out. Therefore we support your onboarding process in person. Our team will show you around the CloudTalk interface and introduce you to our features.

You focus on your work. We have your back covered. Our support team works across several time zones, so there is always someone to contact. We guarantee only the best support. Wherever you are, anytime you need us.

We treat others the way we want to be treated. We embrace diversity and aim to respect everyone on the team as an individual. Lastly, we do not take ourselves too seriously.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.