Get your virtual number from a reliable SwitchboardFREE alternative
Start-up or mid-market business with big ambitions? Go beyond borders and get your virtual phone number with CloudTalk, the best-suited SwitchboardFree alternative.
Clear interface in the dashboard, desktop, and mobile app
160 virtual phone numbers
Automated Callback and other 50+ intelligent features
250+ brands are powered by CloudTalk. Join them
Make smart decisions that suit your needs Choose Low Costs and Global Customer Base
Build your business upon the right cloud-based phone system with 160 virtual phone numbers.
CloudTalk vs. SwitchboardFREE
Cloudtalk
SwitchboardFREE
Pricing
Get all 160 international numbers along with all features of your choice. Costs start at $25 per user/month. Billed annually.
2 plans available - Full VoIP System and Virtual Phone Number. Prices are available upon request.
Free trial
14-day free trial.
Not available.
International calling
CloudTalk allows you to expand your business beyond UK borders with international numbers from over 160 countries.
Does not offer international calling, you can only choose a UK virtual phone number based on a specific city.
CRM
Make your conversations more productive with our CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or 30+ others.
Integrates with Google Analytics, Hubspot, Slack, and 10 more integrations.
Call recording
Available in all membership as a part of the standard package.
Available as a premium feature for £10.46 per user/month. The first month is for free.
Business hours
Define your business and decide when you are available for receiving calls. Outside these hours, calls can be redirected to different phone numbers, agents, or answering machines.
Offers to set up Open & Closed times. The callers will be informed about the current state according to which status you have chosen. Optional out-of-hours voicemails can be sent to clients' email inbox.
Caller ID
The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one.
You need to use your own number for your Caller ID.
Productivity features
We offer Predictive, Power, and Smart dialer, Blacklist, Campaigns, Smart detection of resolved missed calls, and others.
CallFire has less productivity tools, for example a scheduling feature or virtual voice mailbox.
Routing
CloudTalk transfers your calls via Call flow designer, automated call distribution, IVR, skills-based routing, caller-based routing, VIP queues, ring groups, and others.
You can redirect the number to up to 5 different UK numbers per department.
Missed calls
If there is an unanswered call, CloudTalk will keep automatically contacting your customers back until they are successfully connected with the right agent.
If you aren't able to answer a call, the system will record the number and email it to you.
Customer info
We offer a real-time customer card where your agents can see all the caller's information right when the call comes in.
Does not offer any tool that stores customer information
Number porting
nbsp;
Yes - only UK numbers
Fax to email
Yes - available as a standard tool in every package.
Yes - available as a premium feature for an additional price.
Music on hold
nbsp;
nbsp;
Smart dialers
nbsp;
nbsp;
Contact tags
nbsp;
nbsp;
Desktop Notification
nbsp;
nbsp;
Comparison data is based on an analysis from Q2, 2022.
You can always do better – keep improving your customer support with remote landline
Meet your team’s KPIs every day. Solve customer queries faster and improve CSAT with crystal-clear voice quality, 160 virtual phone numbers, custom IVR flows, smart call routing, and countless one-click integrations.
Deliver exceptional customer service with a virtual landline
Hire and manage your team from anywhere in the world with our cloud-based call center solution. No need to worry about costs. Your agents can call each country for the same price. All they need is a laptop and a solid internet connection.
Simply download the CloudTalk app, choose virtual phone numbers or port your existing one. Then, you’re ready to explore the world beyond UK borders.
Lead more productive conversations using a Call recording tool. No extra costs
Clear call recordings help you capture conversations with potential leads and identify the insight into their unique needs.
With CloudTalk, you can automatically record all calls from your laptop or mobile phone. Anywhere and anytime. CloudTalk also makes it very easy to download the call recordings as a standard https link (website link), which you can then save and store anywhere you need.
Create an effective work schedule with CloudTalk’s Workforce Software
Customize your team’s working hours according to your needs and handle more calls.
You can also use CloudTalk to route any calls coming to a PBX outside of your business hours. For example, you can add automated customized greetings, decide that calls will be redirected to another phone number, or that it will go into voicemail.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
