Get your virtual number from a reliable SwitchboardFREE alternative

Start-up or mid-market business with big ambitions? Go beyond borders and get your virtual phone number with CloudTalk, the best-suited SwitchboardFree alternative.

Clear interface in the dashboard, desktop, and mobile app

160 virtual phone numbers

Automated Callback and other 50+ intelligent features

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Choose Low Costs and Global Customer Base

Build your business upon the right cloud-based phone system with 160 virtual phone numbers.

CloudTalk vs. SwitchboardFREE

	Cloudtalk	SwitchboardFREE
Pricing	Get all 160 international numbers along with all features of your choice. Costs start at $25 per user/month. Billed annually.	2 plans available - Full VoIP System and Virtual Phone Number. Prices are available upon request.
Free trial	14-day free trial.	Not available.
International calling	CloudTalk allows you to expand your business beyond UK borders with international numbers from over 160 countries.	Does not offer international calling, you can only choose a UK virtual phone number based on a specific city.
CRM	Make your conversations more productive with our CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or 30+ others.	Integrates with Google Analytics, Hubspot, Slack, and 10 more integrations.
Call recording	Available in all membership as a part of the standard package.	Available as a premium feature for £10.46 per user/month. The first month is for free.
Business hours	Define your business and decide when you are available for receiving calls. Outside these hours, calls can be redirected to different phone numbers, agents, or answering machines.	Offers to set up Open & Closed times. The callers will be informed about the current state according to which status you have chosen. Optional out-of-hours voicemails can be sent to clients' email inbox.
Caller ID	The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one.	You need to use your own number for your Caller ID.
Productivity features	We offer Predictive, Power, and Smart dialer, Blacklist, Campaigns, Smart detection of resolved missed calls, and others.	CallFire has less productivity tools, for example a scheduling feature or virtual voice mailbox.
Routing	CloudTalk transfers your calls via Call flow designer, automated call distribution, IVR, skills-based routing, caller-based routing, VIP queues, ring groups, and others.	You can redirect the number to up to 5 different UK numbers per department.
Missed calls	If there is an unanswered call, CloudTalk will keep automatically contacting your customers back until they are successfully connected with the right agent.	If you aren't able to answer a call, the system will record the number and email it to you.
Customer info	We offer a real-time customer card where your agents can see all the caller's information right when the call comes in.	Does not offer any tool that stores customer information
Number porting	nbsp;	Yes - only UK numbers
Fax to email	Yes - available as a standard tool in every package.	Yes - available as a premium feature for an additional price.
Music on hold	nbsp;	nbsp;
Smart dialers	nbsp;	nbsp;
Contact tags	nbsp;	nbsp;
Desktop Notification	nbsp;	nbsp;

Comparison data is based on an analysis from Q2, 2022.

You can always do better –
keep improving your customer support with remote landline

Meet your team’s KPIs every day. Solve customer queries faster and improve CSAT with crystal-clear voice quality, 160 virtual phone numbers, custom IVR flows, smart call routing, and countless one-click integrations.

Seamless calling or texting outside of the UK

Spread your brand voice globally with 101 international numbers or 127 toll-free phone numbers. You can also port your existing numbers. All CloudTalk’s plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.

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Let no phone call slip away

Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.

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High-quality calls

Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.

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4.5/5 – 260 reviews

More cloud call center software features you’ll love

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Deliver exceptional customer service with a virtual landline

Hire and manage your team from anywhere in the world with our cloud-based call center solution. No need to worry about costs. Your agents can call each country for the same price. All they need is a laptop and a solid internet connection.

Simply download the CloudTalk app, choose virtual phone numbers or port your existing one. Then, you’re ready to explore the world beyond UK borders.

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Lead more productive conversations using a Call recording tool. No extra costs

Clear call recordings help you capture conversations with potential leads and identify the insight into their unique needs.

With CloudTalk, you can automatically record all calls from your laptop or mobile phone. Anywhere and anytime. CloudTalk also makes it very easy to download the call recordings as a standard https link (website link), which you can then save and store anywhere you need.

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Create an effective work schedule with CloudTalk’s Workforce Software

Customize your team’s working hours according to your needs and handle more calls.

You can also use CloudTalk to route any calls coming to a PBX outside of your business hours. For example, you can add automated customized greetings, decide that calls will be redirected to another phone number, or that it will go into voicemail.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.