The next level of customer service with the best Intermedia Unite alternative
Make a switch that you’ll be satisfied with. Cloudtalk, a cloud-based intuitive call center, will help you achieve your goals and deliver the best customer experience. Explore an easy learning curve plus more than 100 built-in features.
Advanced monitoring and analytics within each membership
Personal, general, or automated SMS notifications
Assisted number porting
100+ built-in features for the best customer service
2500+ call centers and phone systems powered by CloudTalk and counting
Wondering how to level up your call center
performance?
CloudTalk vs. Intermedia Unite
Features that makes calling
a smoother experience
Let no phone call slip away
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.
The Callback feature works well with Desktop notifications, Business hours, IVR, and Call flow designer feature.
Redirect incoming calls wherever you need to
Do you want customers to see that there is constantly someone ready to solve their issues? Within two clicks, Cloudtalk’s redirecting features (Call transfer and call forwarding) can transfer the client to another line, agent, as well as external mobile or landline phone numbers. You can handle each call in a professional manner without leaving customers on hold for too long.
Answer all calls even when agents are busy
Let automation serve your needs. With CloudTalk, you can set your own workflows to handle incoming calls. When creating a call flow, you can insert steps like Interactive Voice Response (IVR), time-router, business hours, welcome message, and many more.
Don’t simply take our word for it.
See how CloudTalk works
Personalized service is that extra mile you want to go
Sometimes the winning point is to show that you really care. Improve customer interactions with the Caller ID feature that shows the name of the caller, their phone number, and much more even before the call connects.
With a Real-time customer card, all caller information displays in one place. Agents can instantly see the client’s history of interactions, orders, chat, or notes during the phone call. This allows them to deliver top-notch customer service.
Skilled support teams right at your hand
Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions instantly. Always with a smile on their face.
Top 3 advantages of using CloudTalk
Hubspot, Zoho CRM, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? No worries, we have an open API feature.
Automation is where Cloudtalk’s superpower lies. Features like Automated call distribution route inbound calls to competent agents based on all available caller information stored in CloudTalk, such as IVR (interactive voice response), call queues, business hours, or skill sets of individual agents.
Our 9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.
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Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
