The next level of customer service with the best Intermedia Unite alternative
Make a switch that you’ll be satisfied with. Cloudtalk, a cloud-based intuitive call center, will help you achieve your goals and deliver the best customer experience. Explore an easy learning curve plus more than 50 built-in features.
Advanced monitoring and analytics within each membership
Personal, general, or automated SMS notifications
Assisted number porting
50+ built-in features for the best customer service
2,500+ call centers and phone systems powered by CloudTalk and counting
Wondering how to level up your call center
CloudTalk vs. Intermedia Unite
Features that makes calling
a smoother experience
Let no phone call slip away
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.
The Callback feature works well with Desktop notifications, Business hours, IVR, and Call flow designer feature.
Redirect incoming calls wherever you need to
Do you want customers to see that there is constantly someone ready to solve their issues? Within two clicks, Cloudtalk’s redirecting features (Call transfer and call forwarding) can transfer the client to another line, agent, as well as external mobile or landline phone numbers. You can handle each call in a professional manner without leaving customers on hold for too long.
Answer all calls even when agents are busy
Let automation serve your needs. With CloudTalk, you can set your own workflows to handle incoming calls. When creating a call flow, you can insert steps like Interactive Voice Response (IVR), time-router, business hours, welcome message, and many more.
Don’t simply take our word for it.
See how CloudTalk works
Sometimes the winning point is to show that you really care. Improve customer interactions with the Caller ID feature that shows the name of the caller, their phone number, and much more even before the call connects.
With a Real-time customer card, all caller information displays in one place. Agents can instantly see the client’s history of interactions, orders, chat, or notes during the phone call. This allows them to deliver top-notch customer service.
Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions instantly. Always with a smile on their face.
Top 3 advantages of using CloudTalk
Hubspot, Shopify, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? No worries, we have an open API feature.
Automation is where Cloudtalk’s superpower lies. Features like Automated call distribution route inbound calls to competent agents based on all available caller information stored in CloudTalk, such as IVR (interactive voice response), call queues, business hours, or skill sets of individual agents.
Our 9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.
Better experience for your customers
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