The next level of customer service with the best Intermedia Unite alternative
Make a switch that you’ll be satisfied with. Cloudtalk, a cloud-based intuitive call center, will help you achieve your goals and deliver the best customer experience. Explore an easy learning curve plus more than 100 built-in features.
Advanced monitoring and analytics within each membership
Personal, general, or automated SMS notifications
Assisted number porting
100+ built-in features for the best customer service
2500+ call centers and phone systems powered by CloudTalk and counting
Wondering how to level up your call center performance?
CloudTalk vs. Intermedia Unite
3 types of membership according to your needs. Plans start at $25 per user/month billed annually. You'll get advanced features without any additional price.
The basic membership starts at $19,99 per user/month with very limited voice features and almost no monitoring options.
Free trial available with no credit card required.
Free trial available, credit card required.
Easily port your existing number. Just write us an email and we'll do it for you.
Multiple steps process which requires legal authorization. Might experience trouble porting specific numbers.
Send your customers personal messages or general notifications. Choose which contact you are going to send a message to. When having more phone numbers connected to the specific agent, you can choose the number from which the message will be sent.
You cannot delete prior messages, so when you want to send a new text to any contact, it is automatically attached to the previous message(s).
″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. In the settings, indicate a preferred phone number as the ″fax″ type and link it to an email address of your choice. CloudTalk will do the rest.
Intermedia WebFax is a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web.
When a call comes through to an available agent using CloudTalk Phone for desktop, a notification will appear on screen in the form of a small popup, prompting the user to react.
Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notification. Does not offer desktop notification for agents.
CloudTalk can automatically call your customers back. A missed call from a client is registered in the system. It will later dial the customer’s number until she/he is successfully connected with the agent.
Via Call history feature, you can see all the past conversations and missed calls while away.
With CloudTalk, you can automatically forward your incoming calls to external mobile or landline phone numbers when agents are busy or unavailable during business hours.
Call forwarding allows you to forward your calls to another phone number.
Set up your operating hours in just a few minutes. Modify them anytime and set when your PBX is available to receive calls. Available from Essential plan.
Automated attendant answers and routes incoming customer calls according to business hours. Available only in Pro and Enterprise plan.
Call statistics call and agent monitoring, emotional analytics, real-time dashboard, and custom reports according to your needs.
More in-depth analytics (including agent reporting) are available only in the Pro and Enterprise plan.
Call notes and tags
Smart dialing options
In person training
Features that makes calling a smoother experience
Let no phone call slip away
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back.
The Callback feature works well with Desktop notifications, Business hours, IVR, and Call flow designer feature.
Redirect incoming calls wherever you need to
Do you want customers to see that there is constantly someone ready to solve their issues? Within two clicks, Cloudtalk’s redirecting features (Call transfer and call forwarding) can transfer the client to another line, agent, as well as external mobile or landline phone numbers. You can handle each call in a professional manner without leaving customers on hold for too long.
Answer all calls even when agents are busy
Let automation serve your needs. With CloudTalk, you can set your own workflows to handle incoming calls. When creating a call flow, you can insert steps like Interactive Voice Response (IVR), time-router, business hours, welcome message, and many more.
Don’t simply take our word for it. See how CloudTalk works
Sometimes the winning point is to show that you really care. Improve customer interactions with the Caller ID feature that shows the name of the caller, their phone number, and much more even before the call connects.
With a Real-time customer card, all caller information displays in one place. Agents can instantly see the client’s history of interactions, orders, chat, or notes during the phone call. This allows them to deliver top-notch customer service.
Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions instantly. Always with a smile on their face.
Hubspot, Shopify, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? No worries, we have an open API feature.
Automation is where Cloudtalk’s superpower lies. Features like Automated call distribution route inbound calls to competent agents based on all available caller information stored in CloudTalk, such as IVR (interactive voice response), call queues, business hours, or skill sets of individual agents.
Our 9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is an user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
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