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The next level of customer service with the best Intermedia Unite alternative

Make a switch that you’ll be satisfied with. Cloudtalk, a cloud-based intuitive call center, will help you achieve your goals and deliver the best customer experience. Explore an easy learning curve plus more than 50 built-in features.

Advanced monitoring and analytics within each membership

Personal, general, or automated SMS notifications

Assisted number porting 

50+ built-in features for the best customer service

EXPLORE CLOUDTALK IN A FREE TRIAL
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2,500+ call centers and phone systems powered by CloudTalk and counting

Wondering how to level up your call center
performance?

CloudTalk vs. Intermedia Unite

cloudtalk
Intermedia
Pricing 3 types of membership according to your needs. Plans start at $25 per user/month. You'll get advanced features without any additional price. The basic membership starts at $19,99 per user/month with very limited voice features and almost no monitoring options.
Free trial Free trial available with no credit card required. Free trial available, credit card required.
Numbers porting Easily port your existing number. Just write us an email and we'll do it for you. Multiple steps process which requires legal authorization. Might experience trouble porting specific numbers.
SMS/Text messaging Send your customers personal messages or general notifications. Choose which contact you are going to send a message to. When having more phone numbers connected to the specific agent, you can choose the number from which the message will be sent. You cannot delete prior messages, so when you want to send a new text to any contact, it is automatically attached to the previous message(s).
Fax ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. In the settings, indicate a preferred phone number as the ″fax″ type and link it to an email address of your choice. CloudTalk will do the rest. Intermedia WebFax is a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web.
Notifications When a call comes through to an available agent using CloudTalk Phone for desktop, a notification will appear on screen in the form of a small popup, prompting the user to react. Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notification. Does not offer desktop notification for agents.
Missed calls CloudTalk can automatically call your customers back. A missed call from a client is registered in the system. It will later dial the customer’s number until she/he is successfully connected with the agent. Via Call history feature, you can see all the past conversations and missed calls while away.
Call redirecting With CloudTalk, you can automatically forward your incoming calls to external mobile or landline phone numbers when agents are busy or unavailable during business hours. Call forwarding allows you to forward your calls to another phone number.
Business hours Set up your operating hours in just a few minutes. Modify them anytime and set when your PBX is available to receive calls. Available from Essential plan. Automated attendant answers and routes incoming customer calls according to business hours. Available only in Pro and Enterprise plan.
Call analytics Call statistics call and agent monitoring, emotional analytics, real-time dashboard, and custom reports according to your needs. More in-depth analytics (including agent reporting) are available only in the Pro and Enterprise plan.
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Features that makes calling
a smoother experience

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Let no phone call slip away

Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back. 

The Callback feature works well with Desktop notifications, Business hours, IVR, and Call flow designer feature.

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Redirect incoming calls wherever you need to 

Do you want customers to see that there is constantly someone ready to solve their issues? Within two clicks, Cloudtalk’s redirecting features (Call transfer and call forwarding) can transfer the client to another line, agent, as well as external mobile or landline phone numbers. You can handle each call in a professional manner without leaving customers on hold for too long.

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Answer all calls even when agents are busy

Let automation serve your needs. With CloudTalk, you can set your own workflows to handle incoming calls. When creating a call flow, you can insert steps like Interactive Voice Response (IVR), time-router, business hours, welcome message, and many more. 

Don’t simply take our word for it.
See how CloudTalk works 

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Personalized service is that extra mile you want to go 

Sometimes the winning point is to show that you really care. Improve customer interactions with the Caller ID feature that shows the name of the caller, their phone number, and much more even before the call connects. 

With a Real-time customer card, all caller information displays in one place. Agents can instantly see the client’s history of interactions, orders, chat, or notes during the phone call. This allows them to deliver top-notch customer service.

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Skilled support teams right at your hand

Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions instantly. Always with a smile on their face. 

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Top 3 advantages of using CloudTalk 

Hubspot, Shopify, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? No worries, we have an open API feature.

Automation is where Cloudtalk’s superpower lies. Features like Automated call distribution route inbound calls to competent agents based on all available caller information stored in CloudTalk, such as IVR (interactive voice response), call queues, business hours, or skill sets of individual agents.

Our 9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality. 

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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Better experience for your customers

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