Powerful FreedomVoice alternative for scaling businesses

Find your business’ voice with the perfect balance between what you pay for and what you get. CloudTalk has everything you need to get started today!

Modern and continuously evolving cloud-based software

Desktop notifications, so you never miss a call

Warm call transfers for routing calls to the right agent

Keep up with the smart choices – it suits you.

Here is what you get if you choose CloudTalk

CloudTalk vs. FreedomVoice

	cloudtalk	FreedomVoice
Pricing	Multiple membership options, starting at $25 per user/month billed annually with a number of advanced features. Unlimited inbound and internal calling. The tailor-made option is available.	The program requires purchasing prepaid minutes, after exceeding the limit, it is necessary to pay for each additional fee. Starts at $9,95 per month / 400 minutes.
Customer support	The dedicated support team is here for you 24/7 through different time zones via chat, e-mail, and phone.	Available only during certain hours.
Incoming calls	CloudTalk announces you when there is a call coming in via Desktop notifications and ring on speakers feature.	Ring several phones at once on your forwarded calls.
Call transfer	Transfer callers over to another agent while having the possibility to speak with them first. The feature also lets you transfer the callback and forth if needed.	Deliver calls through extensions live to you or your team
Call recordings	Record both customer inbound and outbound calls, as well as in-house calls between team members with CloudTalk’s Call Recording feature.	Denotes additional charges apply to premium features
Call Transcription	CloudTalk speech recognizer helps you convert your calls to text and facilitate search in your recordings.	Offer voicemail transcription, but not call recordings.
Caller ID	The Outbound caller ID is automatically based on the call destination country. Therefore your customers will see the local number, not the international one.	The automated attendant answers all of your calls with your custom greeting.
Conference calling	Schedule audio and video conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.	Does not offer this feature

Comparison data is based on an analysis from Q4, 2021.

capterra review Bela B.

Work with features that complement each other

Choose to simplify your work with 50+ advanced features.

We made sure you never miss a single call

Surprise your customer with personalized communication from the very beginning. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard provides overall information about what is going on in your call center.

Personalized customer service for a better experience

Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.

Local phone numbers for your virtual call center

Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.

Meet CloudTalk.
The tool you will love.

TRY CLOUDTALK FOR FREE

Integrations enhance productivity and efficiency. We offer 40+ of them

global call center connections

We are proud of our support team

The way you treat your customers creates your brand awareness. We want you to feel secure and heard anytime you need. Our dedicated support team is here to help 24/7 via email, chat, and phone.

We want to make your work easier. Therefore we have created:

Onboarding portal, containing all the necessary information to get you started using CloudTalk within 5 minutes

Regularly updated Helpcenter in various languages with all frequently asked questions

Crystal clear but rock-solid call quality

CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools Our top priority is to secure your calls with the strongest call route possible. We have built tight relationships with telco partners all across the world. That helps us to build safer calling routes and offer stronger connections. Thus, if the call quality drops below a certain level, CloudTalk automatically changes the route in real-time.

Have a question you need to be answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does a free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.