Powerful FreedomVoice alternative for scaling businesses

Find your business’ voice with the perfect balance between what you pay for and what you get. CloudTalk has everything you need to get started today!

Modern and continuously evolving cloud-based software

Desktop notifications, so you never miss a call

Warm call transfers for routing calls to the right agent

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Keep up with the smart choices – it suits you.

Here is what you get if you choose CloudTalk

CloudTalk vs. FreedomVoice

cloudtalk
FreedomVoice
Pricing
Multiple membership options, starting at $25 per user/month with a number of advanced features. Unlimited inbound and internal calling. The tailor-made option is available.
 The program requires purchasing prepaid minutes, after exceeding the limit, it is necessary to pay for each additional fee. Starts at $9,95 per month / 400 minutes.
Customer support
The dedicated support team is here for you 24/7 through different time zones via chat, e-mail, and phone.
 Available only during certain hours.
Incoming calls
CloudTalk announces you when there is a call coming in via Desktop notifications and ring on speakers feature.
 Ring several phones at once on your forwarded calls.
Call transfer
Transfer callers over to another agent while having the possibility to speak with them first. The feature also lets you transfer the callback and forth if needed.
 Deliver calls through extensions live to you or your team
Call recordings Record both customer inbound and outbound calls, as well as in-house calls between team members with CloudTalk’s Call Recording feature. Denotes additional charges apply to premium features
Call Transcription CloudTalk speech recognizer helps you convert your calls to text and facilitate search in your recordings. Offer voicemail transcription, but not call recordings.
Caller ID
The Outbound caller ID is automatically based on the call destination country. Therefore your customers will see the local number, not the international one.
 The automated attendant answers all of your calls with your custom greeting.
Conference calling Schedule audio and video conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc. Does not offer this feature

Comparison data is based on an analysis from Q4, 2021.

capterra review Bela B.

Work with features that complement each other

Choose to simplify your work with 50+ advanced features.

We made sure you never miss a single call

Surprise your customer with personalized communication from the very beginning. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard provides overall information about what is going on in your call center.

Personalized customer service for a better experience

Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.

Local phone numbers for your virtual call center

Expand your business with a virtual call center. We offer international phone numbers from 140+ countries, so you can work from anywhere in the world while maintaining a local presence.No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.

Meet CloudTalk.
The tool you will love.

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Integrations enhance productivity and efficiency. We offer 40+ of them

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global call center connections

We are proud of our support team

The way you treat your customers creates your brand awareness. We want you to feel secure and heard anytime you need. Our dedicated support team is here to help 24/7 via email, chat, and phone.

We want to make your work easier. Therefore we have created:

Onboarding portal, containing all the necessary information to get you started using CloudTalk within 5 minutes

Regularly updated Helpcenter in various languages with all frequently asked questions

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Crystal clear but rock-solid call quality

CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools Our top priority is to secure your calls with the strongest call route possible. We have built tight relationships with telco partners all across the world. That helps us to build safer calling routes and offer stronger connections. Thus, if the call quality drops below a certain level, CloudTalk automatically changes the route in real-time.

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Better experience for your customers

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