Powerful FreedomVoice alternative for scaling businesses
- Call Quality: Globally distributed server infrastructure
- Integrations: 40+ one-click CRM & helpdesk tools
- Country Coverage: 160+ international numbers
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Starting at $25 per user/month billed annually with a number of advanced features. Unlimited inbound and internal calling.
|The program requires purchasing prepaid minutes, after exceeding the limit, it is necessary to pay for each additional fee. Starts at $9,95 per month / 400 minutes.|
|Customer Support||24/7||Only during certain hours|
|Incoming Calls||Desktop notifications and ring on speakers feature.||Ring several phones at once on your forwarded calls.|
|Call Recordings||Additional charges apply to premium features|
|Call Transcription||Offer only voicemail transcription|
2500+ call centers and phone systems powered by CloudTalk and counting
Work with features that complement each other
Choose to simplify your work with 50+ advanced features.
We made sure you never miss a single call
Surprise your customer with personalized communication from the very beginning. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard provides overall information about what is going on in your call center.
Personalized customer service for a better experience
Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents..
Local phone numbers for your virtual call center
Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.
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Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
We are proud of our support team
The way you treat your customers creates your brand awareness. We want you to feel secure and heard anytime you need. Our dedicated support team is here to help 24/7 via email, chat, and phone.
We want to make your work easier. Therefore we have created:
- Onboarding portal, containing all the necessary information to get you started using CloudTalk within 5 minutes
- Regularly updated Helpcenter in various languages with all frequently asked questions
Crystal clear but rock-solid call quality
CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools Our top priority is to secure your calls with the strongest call route possible.
We have built tight relationships with telco partners all across the world. That helps us to build safer calling routes and offer stronger connections. Thus, if the call quality drops below a certain level, CloudTalk automatically changes the route in real-time.
Curious how does it look inside CloudTalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
Switch from FreedomVoice
Looking for a FreedomVoice Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your FreedomVoice alternative.
After all, FreedomVoice does have a number of limitations to worry about. The solution lacks several core VoIP features users may expect, including conference calling, caller ID, and call transfer.
But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top 8 competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
8 Best FreedomVoice Alternatives
So, without further ado, let’s take a look at the competition:
Here’s why you should give CloudTalk a try:
- High-quality calls with guaranteed latency and minimal jitter
- Smooth workflow with our Intelligent call-routing tools
- Callback feature that redials the number until connected with the agent
- Redirecting calls during busy hours or when outside the office
- The call masking feature keeps your personal number private
- Plans start at $25/month with a free trial and demo.
#2 Nextiva vs. FreedomVoice
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
- Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect your VoIP telephony system with thousands of non-native systems.
- Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
- The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
- Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
- 1-4 users/monthly
- Essential: $30.95 (anually minus 22%)
- Professional:$35.95 (anually minus 22%)
- Enterprise:$45.95 (anually minus 22%)
- 5-19 users
- Essential:$29.95 (anually minus 26%)
- Professional:$33.95 (anually minus 23%)
- Enterprise:$43.95 (anually minus 18%)
- 20-99 users
- Essential:$25.95 (anually minus 27%)
- Professional:$30.95 (anually minus 25%)
- Enterprise:$40.95 (anually minus 19%)
- 100 users
- Essential:$24.95 (anually minus 28%)
- Professional:$29.95 (anually minus 26%)
- Enterprise:$39.95 (anually minus 20%)
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#3 VirtualPBX vs. FreedomVoice
VirtualPBX has been around since 1996, making it one of the oldest CCaaS companies in the industry. Their plans are tailored to small businesses and home-based clients.
What makes Virtual PBX unique?
Just because VirtualPBX launched in the ’90s, it doesn’t mean they’re not up to speed!
The solution offers applications for both desktop and mobile platforms and a wide range of call center features, such as:
- advanced monitoring and statistics,
- SIP trunking,
- and even auto-dialers.
You can use its API to connect your favorite apps to your call center.
What is Virtual PBX missing?
VirtualPBX misses some basic call center features such as:
- queue management,
- and IVR.
These features are almost compulsory parts of a modern-day call center.
On top of that, VirtualPBX only offers unlimited calling minutes inside the US, Canada, and Mexico.
Outside of these countries, you have limited toll-free minutes, the amount of which is determined by your plan.
How is Virtual PBX priced?
Virtual PBX plans are available at a flat fee or usage-based monthly rates. You can choose from 4 plans:
- A Starter plan for $9 per month,
- a Flex plan for $18 per month,
- a Pro plan for $24 per month,
- and a Premier plan for $34 per month.
The plans only offer unlimited calls inside the USA, Canada, and Mexico, and you can purchase limited toll-free minutes outside of the above-mentioned territories.
Virtual PBX Conclusion
VirtualPBX is a well-established call center solution with reliable service and a wide range of call center tools. However, if you choose this software, you’d probably miss many modern-day tools such as queue management, voice-to-text, or unlimited global calling minutes. Because of this, VirtualPBX is only recommended for smaller companies that don’t wish to take their businesses beyond North America.
#4 3CX vs. FreedomVoice
3CX is a PBX phone system for office-based teams. It runs exclusively with Microsoft Windows or Linux, so MacBook users are out of luck.
It’s a relatively basic phone system, with simple features such as Live Chat and Call Recording. It does not however feature smart capabilities such as AI or real-time transcriptions.
What makes 3CX unique?
3CX’s biggest strength is its affordability.
It’s a bare-bones system, but one that can get the job done for small teams who aren’t interested in the bells and whistles that come with most smart calling software.
What is 3CX missing?
3CX lacks some of the features and integrations most businesses have come to expect when hunting for virtual phone software. For example, users cannot integrate 3CX with Pipedrive or Zapier, two of the most popular business software on the market.
3CX also doesn’t have any direct sales. It is only sold through distributors which can make the sales process, as well as the support process lengthy and costly.
How is 3CX priced?
3CX’s most basic plan is free.
Their first paid plan comes in at 175 euros per user per month, and their more advanced plans cost 296 euros and 330 euros per user per month, respectively.
As we’ve mentioned, 3CX is a virtual phone software for businesses who are only interested in the basics. It leaves a lot to be desired in a lot of areas, so we recommend thinking about whether or not you might need something it lacks — like integrations with Pipedrive and Zapier — at a later date.
#5 Vonage vs. FreedomVoice
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
#6 8×8 vs. FreedomVoice
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
- Microsoft Teams,
- and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
- smart dialer,
- click to call,
- and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
#7 Dialpad vs. FreedomVoice
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
#8 JustCall vs. FreedomVoice
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
What makes JustCall unique?
JustCall stands out amongst its competitors in 3 specific areas:
- Auto and predictive dialing,
- telemarketing management,
- apps for desktop and mobile devices.
What is JustCall missing?
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
How is JustCall priced?
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
FreedomVoice Alternatives: The Final Verdict
We hope that you’re now a step closer to choosing the right provider.
Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself!
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Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.