Looking for a sophisticated Voicent alternative? Here is the right place to start
Explore your options by using intuitive cloud-based software.
4 budget-friendly memberships to choose from
Advanced features including smart dialers without additional costs
Call flow designer, IVR, and other ways to automate your work
40+ one-click CRM and helpdesk integrations
Dedicated onboarding specialists for a smooth start
2500+ call centers and phone systems powered by CloudTalk and counting
Make your job easier with the right tool.
Take a look at what CloudTalk has to offer.
CloudTalk vs. Voicent
Comparison data is based on an analysis from Q1, 2022.
A call center is more than a Predictive dialer.
Choose an alternative that will serve you, not disturb you.
Don’t look just for a dialing alternative.
Bring in the competitive advantage with a wide range of intuitive features.
Make sure your call is always routed to the right agent
In order to deliver the best customer service, you need Smart routing. We have created several features that complement each other, as well as support your productivity. For example, Call flow designer allows you to set a customized sequence of steps individually for each phone number, according to your evolving business needs. This feature works best in combination with other tools, like IVR, Predictive and Smart Dialer, Skills-based routing, or Callback.
Make key decisions based on real-time data
Stay up-to-date with what is going on in your call center. In order to do so, we have created a Real-time dashboard. It contains metrics available for both inbound and outbound calls. These metrics are displayed by individual call queues and agents. Aiming for more data? Create a Custom report on all the metrics you need.
Level up customer experience with personalized service
Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we’ve created Customized greetings & music that is based on specific situations (outside of business hours, on-hold, etc.) The real-time customer card displays all the client’s information in one place. With the Caller ID, you always know who is calling even before picking up the phone.
See behind walls.
This is the CloudTalk interface
With CloudTalk, you will forget what robocall sounds like
CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.
Be amazed by what you can do with over 40+ integration
The most used CRM and helpdesks work best while paired with CloudTalk
CloudTalk is a team player. Whether you like to use Hubspot, Salesforce, Pipedrive, Shopify, or Intercom, we got your back. More than 40 powerful integrations can be paired with CloudTalk without any need of technical support. All you need is to pick the ones you love and hit the click. We will take care of the rest.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
