Looking for a sophisticated Voicent alternative? Here is the right place to start

Explore your options by using intuitive cloud-based software.

4 budget-friendly memberships to choose from

Advanced features including smart dialers without additional costs

Call flow designer, IVR, and other ways to automate your work

40+ one-click CRM and helpdesk integrations

Dedicated onboarding specialists for a smooth start

2500+ call centers and phone systems powered by CloudTalk and counting

Make your job easier with the right tool.

Take a look at what CloudTalk has to offer.

CloudTalk vs. Voicent

cloudtalk
Voicent
Purpose Cloud-based call center software with a comprehensive package of features to ease your work. Best fit for sales and support teams. Focused mostly on the Predictive dialer feature.
Pricing Multiple membership options, starting at $25 per user/month billed annually with a number of advanced features. A tailor-made plan is available. Strats at $29 per user/month + usage fee with 2 outbound lines. Everything else requires additional costs. The final price can be up to $385 per user/month.
Work automation CloudTalk offers several ways on how to automate your work. Try Call flow designer along with IVR, skills-based routing, or Automated call distribution. For an additional price of $99 per user, you can use the Workflow automation feature.
CRM and integrations Make your conversations more productive with our 40+ one-click CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or others. Voicent offers built-in CRM which costs $63 per user/month.
Queue management Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well. Does not offer any form of queue management.
Caller ID The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one. Caller ID is available for $2 per ID.
Dropped calls Never miss a call with CloudTalk's Callback feature. It automatically calls your customer back until connected with the right agent. To keep track of resolved calls we offer a Smart detection of resolved missed calls. Enables automated compliance with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls.
Work administration Keep your work in order with call notes and the call tagging feature. Submit every information about a client without any hassle through the After call work feature. Does not offer call notes or tags.

Comparison data is based on an analysis from Q1, 2022.


A call center is more than a Predictive dialer.
Choose an alternative that will serve you, not disturb you.

Don’t look just for a dialing alternative.
Bring in the competitive advantage with a wide range of intuitive features.

agents illustration small

Make sure your call is always routed to the right agent

In order to deliver the best customer service, you need Smart routing. We have created several features that complement each other, as well as support your productivity. For example, Call flow designer allows you to set a customized sequence of steps individually for each phone number, according to your evolving business needs. This feature works best in combination with other tools, like IVR, Predictive and Smart Dialer, Skills-based routing, or Callback.

call center analytics small

Make key decisions based on real-time data

Stay up-to-date with what is going on in your call center. In order to do so, we have created a Real-time dashboard. It contains metrics available for both inbound and outbound calls. These metrics are displayed by individual call queues and agents. Aiming for more data? Create a Custom report on all the metrics you need.

Dashboard

Level up customer experience with personalized service

Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we’ve created Customized greetings & music that is based on specific situations (outside of business hours, on-hold, etc.) The real-time customer card displays all the client’s information in one place. With the Caller ID, you always know who is calling even before picking up the phone.


See behind walls.
This is the CloudTalk interface


With CloudTalk, you will forget what robocall sounds like

CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.

call quality

Be amazed by what you can do with over 40+ integration


call center in the cloud

The most used CRM and helpdesks work best while paired with CloudTalk

CloudTalk is a team player. Whether you like to use Hubspot, Salesforce, Pipedrive, Shopify, or Intercom, we got your back. More than 40 powerful integrations can be paired with CloudTalk without any need of technical support. All you need is to pick the ones you love and hit the click. We will take care of the rest.


capterra review Bela B.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.