Make key decisions in real-time with Cloudcall alternative

Increase your call center performance and customer satisfaction by keeping an eye on everything that’s happening in your contact center. Explore CloudTalk, the best Cloudcall alternative for mid-sized businesses.

Real-time wallboard and rich reports for data-driven decisions

STIR/Shaken Compliance to make sure your calls are robocall-proofed

Audio/Video Conferencing with internal and external contacts

Full of intelligent features, made for easy use
Grow your business with CloudTalk

CloudTalk vs. Cloudcall

Cloudtalk
Cloudcall
Pricing Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls. Starts at $15/user per month with various call plan packages, and key features such as Voicemail, SMS and Call back. Setup fees may apply.
Free trial 14-days free trial with full onboarding. No credit card is required. Free Trials of up to 20 days offered, customised to your needs, including full onboarding and training.
Real-time dashboard In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. Available via public URL or secure access.
Agents status The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time. The agent status feature enables your agents to set up their availability. Managers can check and effect the status of each agent easily and in real time.
Real-time notification When a call comes in, we automatically alert you with a notification, so you instantly know who is calling. Automatically notifies you when a call comes through and lets you know who's calling.
Statistics and analytics CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. Allows you to monitor team's activity and to build data dashboard.
Voicemail Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available. Personalized greetings or group voicemail messages. Listen to voicemails directly from your internet browser, email inbox, or phone. Voicemail drop to lists of contacts to prevent rerecording.
Aftercall work Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended. Customisable After Call Work (commonly known as wrap-up time) feature and allow your agents to complete all follow-up tasks after a call has ended.
Fax-to-email ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. Inbound faxes received as emails to designated email address.
Auto-answer The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience. Customisable auto-attendant, or welcome message offered for all Customers. In addition, settings allow automatic answer of inbound calls based on Agent status to increase Customer experience.
Video/audio conferencing Schedule conference calls easily in a couple of minutes and invite external contacts. Conference lines and bridges offered to all Customers.

Comparison data is based on an analysis from Q2, 2022.

Increase customer satisfaction and call center performance
with the right set of tools

Streamline your workflow with an easy-to-use cloud-based tool. 

Real-time dashboard 

Monitor your call center activities in real-time. With metrics such as the number of callers waiting and active calls, agent status, or maximum wait time, displayed by individual call queues and agents, your call center managers can make key decisions when it matters the most.

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Call transfer

Smart call transferring

The Call Transfer feature allows you to transfer the client over to another line or agent within seconds. It means that you can handle each call in a professional manner without leaving the client on hold for too long. You may transfer calls based on agents’ skills or availability.

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Call center software

Automated SMS messaging  

Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automated text messages save time and facilitate the work of your agents.

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Take a quick tour through the CloudTalk interface  

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4.4/5 – 305 reviews

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privacy and security

Always reach your customers. CloudTalk calls are compliant with STIR/SHAKEN protocols 

Cloudtalk became compliant with STIR/SHAKEN protocols, a society program that screens phone numbers before they reach your business.  This way, we want to guarantee our clients’ security.  We make sure that all our carriers are certifying calls and combating fraudulent robocalls.

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Improve your teamwork with Conference Calling 

Creating conference calls within CloudTalk requires minimal time and effort. It can also help you work towards crafting an optimal customer experience. Easily make a conference room, get a  PIN code and invite any team member with an existing CloudTalk account. You are able to add external guests that are included in your contact list, too. Furthermore, you can record each call and listen to it later.

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Illustration three agents
Working with integrations

Unify your business tools with over 40+ advanced integration

With an automatic data synchronization in CloudTalk and CRM of your choice, you can always access up-to-date data. By eliminating the need to manually upload information or pull out all contacts from your CRM, CloudTalk allows your agents to use their time more efficiently. 

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.