Make key decisions in real-time with Cloudcall alternative

Increase your call center performance and customer satisfaction by keeping an eye on everything that’s happening in your contact center. Explore CloudTalk, the best Cloudcall alternative for mid-sized businesses.

Real-time wallboard and rich reports for data-driven decisions

STIR/Shaken Compliance to make sure your calls are robocall-proofed

Audio/Video Conferencing with internal and external contacts

Full of intelligent features, made for easy use
Grow your business with CloudTalk

CloudTalk vs. Cloudcall

Cloudtalk
Cloudcall
Pricing Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls. Starts at $15/user per month for 2 000 minutes and without key features, such as Voicemail, SMS, or Callback. Setup fees may apply.
Free trial 14-days free trial with full onboarding. No credit card is required. Offers a free trial but doesn't state for how long.
Real-time dashboard In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. Available only as a web application.
Agents status The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time. Does not offer to display Agent status.
Real-time notification When a call comes in, we automatically alert you with a notification, so you instantly know who is calling. Does not offer real-time notifications.
Statistics and analytics CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. Allows you to monitor team's activity and to build data dashboard.
Voicemail Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available. Offers only voicemail-drop feature.
Aftercall work Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended. Does not offer this feature.
Fax-to-email ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. Allows you to send a fax.
Auto-answer The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience. Does not offer this feature.
Video/audio conferencing Schedule conference calls easily in a couple of minutes and invite external contacts. Does not offer a conferencing feature.

Comparison data is based on an analysis from Q2, 2022.

Increase customer satisfaction and call center performance
with the right set of tools

Streamline your workflow with an easy-to-use cloud-based tool. 

Real-time dashboard 

Monitor your call center activities in real-time. With metrics such as the number of callers waiting and active calls, agent status, or maximum wait time, displayed by individual call queues and agents, your call center managers can make key decisions when it matters the most.

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Call transfer

Smart call transferring

The Call Transfer feature allows you to transfer the client over to another line or agent within seconds. It means that you can handle each call in a professional manner without leaving the client on hold for too long. You may transfer calls based on agents’ skills or availability.

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Call center software

Automated SMS messaging  

Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automated text messages save time and facilitate the work of your agents.

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Take a quick tour through the CloudTalk interface  

4.4/5 – 253 reviews

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4.2/5 – 527 reviews

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4.4/5 – 305 reviews

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4.5/5 – 253 reviews

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privacy and security

Always reach your customers. CloudTalk calls are compliant with STIR/SHAKEN protocols 

Cloudtalk became compliant with STIR/SHAKEN protocols, a society program that screens phone numbers before they reach your business.  This way, we want to guarantee our clients’ security.  We make sure that all our carriers are certifying calls and combating fraudulent robocalls.

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Improve your teamwork with Conference Calling 

Creating conference calls within CloudTalk requires minimal time and effort. It can also help you work towards crafting an optimal customer experience. Easily make a conference room, get a  PIN code and invite any team member with an existing CloudTalk account. You are able to add external guests that are included in your contact list, too. Furthermore, you can record each call and listen to it later.

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Illustration three agents
Working with integrations

Unify your business tools with over 40+ advanced integration

With an automatic data synchronization in CloudTalk and CRM of your choice, you can always access up-to-date data. By eliminating the need to manually upload information or pull out all contacts from your CRM, CloudTalk allows your agents to use their time more efficiently. 

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Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

united-kingdom-of-great-britain-and-northern-ireland-flag

+44 20 3868 0167

united-states-of-america-flag

+1 888-487-1675

australia-flag

+61 2 8311 6777

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+34 911 98 79 28

germany-flag

+49 32 221099159

Slovakiahello@cloudtalk.io

How does the free trial work?

Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.