More data, less stress.
Explore the best Genesys Cloud CX alternative
- Call Quality: Globally distributed server infrastructure
- Features: Advanced capabilities to serve any use case.
- Integrations: 40+ one-click CRM & helpdesk tools
Let’s talk! Book a strategy call today!
Cloudtalk |
Genesys |
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| Pricing | Starts at $25 per user/month, billed annually. | Starts at $75 per user/month, billed annually. |
| Integrations | 40 + Integrations | Several CRM and third-party integrations for additional fees. |
| Real-time Updates |
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Pre-defined report templates. |
| Real-time Customer Card |
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| Local Caller ID |
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| Call Tagging |
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| Call Notes |
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Very limited options. |
| User Management |
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| Virtual Call Center |
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2500+ call centers and phone systems powered by CloudTalk and counting
Take care of your customers.
CloudTalk will do the rest.
Custom reporting
according to your needs
Want more than our standard statistics? We have got you covered. Use different filters, e.g. by agent, phone number, or timeframe, to view data that really matters to you. Custom filters will generate reports relevant to your business goal, and track important KPIs.
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Emotional analytics
help you to keep a human face
Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.
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The real-time dashboard
keeps you up-to-date
Provide more effective customer support with key metrics displayed by individual call queues and agents. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. This helps you to make smarter decisions immediately and increase customer satisfaction.
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#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Smooth after call evaluation with no time pressure
Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.
Call center software you can rely on
CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:
- use our callback feature to redial unanswered calls.
- Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
- Set up business hours to let your customers know when you’re available.
- Pick a time range when agents are not available to finish all after call work.
Look like a local anywhere in the world
Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.
Watch how CloudTalk works
We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features
We have the best offers for businesses of any size
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
