More data, less stress.
Explore the best Genesys Cloud CX alternative
CloudTalk is a smart and budget-friendly choice for businesses of any size.
Smooth calling through globally distributed infrastructure
Out-of-the-box custom reporting according to your needs
Clear interface and dashboard and mobile app
Real-time call center monitoring
Dedicated support whenever you need
2500+ companies chose CloudTalk as their call center software
Looking for a budget-friendly but smart choice?
CloudTalk vs. Genesys Cloud CX
Comparison data is based on an analysis from Q4, 2021.
Data-driven decisions boost business performance
We believe in human touch and real-time data.
according to your needs
Want more than our standard statistics? We have got you covered. Use different filters, e.g. by agent, phone number, or timeframe, to view data that really matters to you. Custom filters will generate reports relevant to your business goal, and track important KPIs.
help you to keep a human face
Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.
The real-time dashboard
keeps you up-to-date
Provide more effective customer support with key metrics displayed by individual call queues and agents. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. This helps you to make smarter decisions immediately and increase customer satisfaction.
Call center software you can rely on
CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:
- use our callback feature to redial unanswered calls.
- Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
- Set up business hours to let your customers know when you’re available.
- Pick a time range when agents are not available to finish all after call work.
Smooth after call evaluation with no time pressure
Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.
Be amazed by what you can do with over 30+ integration
We have the best offers for businesses of any size
Choose a membership that suits you best.
Essential membership makes day-to-day tasks more effective
Boost your productivity while paying less. Essential membership lets you explore all voice features and intelligent call routing features, including real-time customer cards. Dig deeper with advanced analytics features with unlimited history. For $25 per user/per month.
Expert membership for full-powered customer support
Go beyond what you have expected. Expert membership offers you each of our top features. Advanced analytics with custom reporting and agent reporting, Salesforce, and other 40+ integrations. Enjoy smooth onboarding, single sign-on, and customizable IVR /call flow. This is all we offer for $50 per user/per month.
The tailor-made choice for those who know just what they want
The tailor-made choice for those who know what they want. Whether you require a fully automated call center, or steady features to provide an excellent human-powered customer experience, we’ve got your back. Let’s have a chat about your specific wishes. The price will be set based on your requests.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does free trial work?
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is an user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
Do you provide discounts for new customers?
Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.