Smooth after call evaluation with no time pressure
Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.
Call center software you can rely on
CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:
- use our callback feature to redial unanswered calls.
- Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
- Set up business hours to let your customers know when you’re available.
- Pick a time range when agents are not available to finish all after call work.
Look like a local anywhere in the world
Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.
Watch how CloudTalk works
We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features