More data, less stress.
Explore the best Genesys Cloud CX alternative

  1. Call Quality: Globally distributed server infrastructure
  2. Features: Advanced capabilities to serve any use case.
  3. Integrations: 40+ one-click CRM & helpdesk tools

Let’s talk! Book a strategy call today!

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CloudTalk
Cloudtalk
Genesys
Pricing Starts at $25 per user/month, billed annually. Starts at $75 per user/month, billed annually.
Integrations 40 + Integrations Several CRM and third-party integrations for additional fees.
Real-time Updates Pre-defined report templates.
Real-time Customer Card
Local Caller ID
Call Tagging
Call Notes Very limited options.
User Management
Virtual Call Center

2500+ call centers and phone systems powered by CloudTalk and counting

Take care of your customers.
CloudTalk will do the rest.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


4.4/5 – 253 reviews

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4.2/5 – 527 reviews

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4.4/5 – 305 reviews

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4.5/5 – 253 reviews

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Integrate CloudTalk with tools
you love the most

Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date. 

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Hubspot
Salesforce
Salesforce
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Zendesk
Intercom
Intercom
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Pipedrive
Playvox
Playvox
Slack
Freshdesk
Zoho CRM
Call center software

Smooth after call evaluation with no time pressure

Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.

Call center software you can rely on

CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:

  • use our callback feature to redial unanswered calls.
  • Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
  • Set up business hours to let your customers know when you’re available.
  • Pick a time range when agents are not available to finish all after call work.
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Look like a local anywhere in the world

Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.  

Watch how CloudTalk works

We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features

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We have the best offers for businesses of any size

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does the free trial work?

Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.