More data, less stress.
Explore the best Genesys Cloud CX alternative

01

Call Quality: Globally distributed server infrastructure

02

Features: Advanced capabilities to serve any use case.

03

Integrations: 40+ one-click CRM & helpdesk tools

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Genesys

Pricing

Starts at $25 per user/month, billed annually.

Starts at $75 per user/month, billed annually.

Integrations

40 + Integrations

Several CRM and third-party integrations for additional fees.

Real-time Updates

Pre-defined report templates.

Real-time Customer Card

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Local Caller ID

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Call Tagging

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Call Notes

Very limited options.

User Management

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Virtual Call Center

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4,000+ call centers and phone systems powered by CloudTalk and counting

Take care of your customers.
CloudTalk will do the rest.

Custom reporting
according to your needs

Want more than our standard statistics? We have got you covered. Use different filters, e.g. by agent, phone number, or timeframe, to view data that really matters to you. Custom filters will generate reports relevant to your business goal, and track important KPIs.

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Emotional analytics
help you to keep a human face

Keep up with the current trends. Emotion analytics allows your agents to rate their conversation or customer’s mood after every call with a single click. Team leaders can get relevant feedback, which helps them in terms of one-on-one meetings with agents. This data-driven feedback improves your overall customer experience.

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The real-time dashboard
keeps you up-to-date

Provide more effective customer support with key metrics displayed by individual call queues and agents. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. This helps you to make smarter decisions immediately and increase customer satisfaction.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

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4.3/5

840 reviews

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4.4/5

310 reviews

Read the reviews

4.5/5

260 reviews

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Smooth after call evaluation with no time pressure

Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won’t be available to accept the next call.

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Call center software you can rely on

CloudTalk was made to serve your business needs. We built a strong server infrastructure, so your call can be as smooth as possible, without any interruption or unexpected drops. Besides that, you can:

use our callback feature to redial unanswered calls.
Count on smart detection of resolved missed calls to keep an eye on low missed calls rate.
Set up business hours to let your customers know when you’re available.
Pick a time range when agents are not available to finish all after call work.

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Look like a local anywhere in the world

Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.

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ABOUT INTERNATIONAL NUMBERS

Watch how CloudTalk works

We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features

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We have the best offers for businesses of any size

Essential membership makes day-to-day tasks more effective

Boost your productivity while paying less. Essential membership lets you explore all voice features and intelligent call routing features, including real-time customer cards. Dig deeper with advanced analytics features with unlimited history. For $25 per user/per month.

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Expert membership for full-powered customer support

Go beyond what you have expected. Expert membership offers you each of our top features. Advanced analytics with custom reporting and agent reporting, Salesforce, and other 40+ integrations. Enjoy smooth onboarding, single sign-on, and customizable IVR /call flow. This is all we offer for $50 per user/per month.

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The tailor-made choice for those who know just what they want

The tailor-made choice for those who know what they want. Whether you require a fully automated call center, or steady features to provide an excellent human-powered customer experience, we’ve got your back. Let’s have a chat about your specific wishes. The price will be set based on your requests.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.