Build up your contact center with ease. Make CloudTalk your next solution

CloudTalk, the best Telecoms World alternative, is your perfect 2in1 solution – an industry-leading cloud-based call center and a reliable partner.

Transparent tailor-made pricing without hidden fees

Advanced voice, analytics, and automation features

Expand globally with Toll-free numbers and 160 international numbers

250+ brands are powered by CloudTalk. Join them

Deliver the best customer experience without extra costs

Work smart and rely on the most transparent solution.
Trust CloudTalk’s features to convert more leads and solve more inquiries.

CloudTalk vs. Telecoms World

	Cloudtalk	Telecoms World
Pricing	Prices start at $25 per user/month. All subscriptions are tailor-made to offer every l feature you need. Billed annually.	You must pay for each feature separately, which can be pricey.
Free trial	We offer a 14 days of free trial with all features. After a free trial, you pay $25-50 per user/ month, billed annually. No credit card required.	90 days with all features for free, then you pay a separate amount for each feature and agent.
Call queuing	Part of each membership. Create customized queues based on predefined rules and steer them to available agents.	Goes for $39.99 per month after 90 days of the free trial.
Call routing	Route your calls based on the agent's skills, preferred agent, IVR, or transfer the calls to an external landline or mobile phone. No additional price.	Available for $9.99 per month. Routes calls only to an external landline or mobile phone.
Call recording	CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser – anywhere and anytime.	Available for solutions from £19.99 per month with free setup.
Reporting	In-depth reporting offers to filter data by agent, phone number, queue or timeframe, inbound calls, outbound calls, and missed calls. Rely on real-time data to keep track. No additional price.	Instant real-time call data is available for $14.99 per month.
IVR	Create your multi-level interactive voice response (IVR) menu to guide the caller through different options.	IVR available for $14.99 per month with up to 10 Keypad Options for Company Departments.
International numbers	Get a local number from 180 countries.	Offers 21 international numbers for $15.00 per month.
Spam call detection	CloudTalk allows you to compile a blacklist of phone numbers, so that you can block any unsolicited calls.	nbsp;
Dialers for outbound calling	Power Dialer, Smart Dialer, Predictive Dialer, and Click-to-call dialers are available in all plans.	nbsp;
Callback	If there are any unanswered phone calls, CloudTalk can automatically call your customers back.	nbsp;
Voicemail drop	Voicemail Drop lets your reps record and save their own voicemail messages. Once the rep reaches voicemail, he/she can select a message from the list of predefined recordings.	nbsp;
Voicemail	nbsp;	nbsp;
Fax to email	nbsp;	nbsp;
Emotional analytics	nbsp;	nbsp;
Online user management	nbsp;	nbsp;
SMS	nbsp;	nbsp;

Comparison data is based on an analysis from Q2, 2022.

Streamline your workflow with an easy-to-use
cloud-based tool

Transparent pricing without hidden fees

We made CloudTalk easily adjustable to your evolving business needs. All of our three memberships can be modified according to your current preferences while staying budget-friendly and transparent.

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160 international numbers and toll-free numbers

Expand your business beyond the UK. CloudTalk supports your global expansion with over 180 local numbers and boosts brand recognition with 800-number services. Having these numbers build an ever-presence that today’s customers expect.

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Customer service that truly hears you

Your support team also needs a little bit of support from time to time. Our skilled reps are here to help you via chat, email, or over the phone. Anytime you need, 7 days a week.

So far, we’ve received a 98% customer support satisfaction rate.

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Non-profit discounts for great causes

We believe that great causes deserve the best prices. Therefore, we are offering a discounted rate to use CloudTalk’s comprehensive cloud communications platform. This way, you can reach out and improve the lives of people all over the world.

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Choose the partner you can trust

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

Boost brand recognition with toll-free numbers

Toll-free numbers like 0800 and 0850 are a great way to generate the ever-presence that today’s customers expect. Toll-free numbers from CloudTalk come with a global Call Forwarding feature. It allows you to route inbound calls to any device, anywhere in the world, so you never miss a single ring.

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Make the world your office with a remote-ready solution

Don’t limit your business to a single location. Stretch your wings, let yourself grow, and fly high with Cloudtalk, the #1 rated virtual call center software. CloudTalk allows your sales and support teams to work remotely from anywhere in the world. No extra tech or complex set-up is necessary. All you need is a stable internet connection and a pair of headphones.

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Budget-friendly solution for businesses of any size

Looking for a tool that grows with your business? Once you decide on a Soft Client Telephone, you gain a life-long tool that easily scales with any business. Our plans are cost-efficient, flexible, and adaptable to companies of each size, from start-ups to large corporations.

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Integrations

Convert more leads with the right CRM

Looking for a way to automatically log all calls and call details in one place? CloudTalk offers the top native integrations, such as Salesforce, Hubspot, Pipedrive, Zoho CRM and 30+ others. Thanks to these integrations, all details and customer data appear directly on the phone screen. Choose your favorite one and you are good to go with a single click.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.