Increase your call center performance with CloudTalk, the remote-ready and powerful Natterbox alternative.
Check real-time analytics and rich reports for data-driven decisions
Use reliable 2-way real-time synchronization
Access recordings and make calls directly in Salesforce
Get a user-friendly interface within the desktop, dashboard, and Mobile app
CloudTalk has gained trust from 4,000+ call centers and phone systems over the world. Join them, it will make us proud!
CloudTalk vs. Natterbox
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Cloudtalk |
Natterbox |
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|---|---|---|
| Pricing | Starts at $25 per user/month. Plans are customizable. | Starts at $56 per user/month. |
| Mobile app | Available for iOS and Android with every plan. | Available for iOS and Android. |
| Integrations | 40+ most-used CRM and helpdesk systems. (Salesforce, Hubspot, Pipedrive, Shopify, Zoho CRM, etc.) | Integrates with MS Teams and Salesforce. |
| Call routing | CloudTalk's Call flow designer lets you create your own approach on how to route calls within an intuitive drag and drop editor. | Offers graphical call routing policy configurations. |
| Voicemail | Let your reps record and save their own voicemail messages. These can be selected from the list of predefined recordings when a client is not answering. You can also listen to voicemail messages directly from the browser. | Lets your reps record and save their own voicemail messages. |
| Reporting | CloudTalk offers deep real-time call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. | Offers Real-Time Dashboards, Salesforce Reports, Post-Call CSAT Surveys, and Speech Analytics. |
| Dialers | CloudTalk boosts your productivity with a Smart dialer, Power Dialer, and Click-to-Call feature. | Offers Dialer and Click-to-Dial. |
| Remote/access |
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| International calling |
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| Sentiment analysis |
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Comparison data is based on an analysis from Q2, 2022.
Get your omnichannel cloud-based call center experience with CloudTalk. Enjoy seamless Salesforce
integration with 2-way automated synchronization, provide personalized customer service and
streamline your agents’ workflow with other 100+ features.
Manage customer & technical support, sales, and marketing outbound campaigns from one place. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These tools, combined with skills-based routing, can direct your calls to the most qualified department, agent, or group of agents based on customers’ needs.
See what is really happening in your call center and make data-driven decisions in real-time. With CloudTalk’s rich reporting options, you will be able to monitor agent performance or analyze call statistics and customer emotions. You can even create custom reports with metrics of your choice.
“Hi Michael, how can I help you today?” sounds much better than “You have reached the support department, what is your issue?”. Improve customer interactions by delivering something extra from the very first second. CloudTalk will show you the name of the caller, their phone number, and much more. Even before the call connects.
Integrate Salesforce with CloudTalk and get a modern call center inside of your favorite CRM. CloudTalk and Salesforce integrations let you make calls directly from Salesforce. You can see all client’s details before picking up the call and even access the call recordings directly in Salesforce. Convert more deals with smart, automated dialing and handle incoming queries with ease.
Access all your call recordings within the Salesforce interface and train your agents to excel. Along with Call Monitoring software, you can use the Call Whispering feature. It helps you to increase the quality of customer interactions. Furthermore, 3-way calling lets you add another person to the call when circumstances call for it.
Need to recall a particular conversation? Simply click the Play button in the customer’s contact details, call history or call statistics, and choose the call you want to hear.
Listen to recordings and identify communication issues between agents and callers. See how exactly clients respond to specific phrases or how they interact with your agents in general. Pinpoint what agents can work on to provide better customer service in the future (tone of voice, speed, clarity, etc.).
Callers and agents aren’t aware that you are listening to their call (unless you disclose it beforehand). All you need to do is to click“listen to call” next to the agent’s name. Use passive call listening to evaluate an agent’s performance. Take notes to provide feedback based on tangible facts.
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
