Convert more leads with an omnichannel Natterbox alternative in your favorite CRM
Increase your call center performance with CloudTalk, the remote-ready and powerful Natterbox alternative.
Check real-time analytics and rich reports for data-driven decisions
Use reliable 2-way real-time synchronization
Access recordings and make calls directly in Salesforce
Get a user-friendly interface within the desktop, dashboard, and Mobile app
CloudTalk has gained trust from 2500+ call centers and phone systems over the world. Join them, it will make us proud!
Explore CloudTalk
Full of intelligent features, made for easy use
CloudTalk vs. Natterbox
Comparison data is based on an analysis from Q2, 2022.
Make data-driven decisions to enhance performance
Get your omnichannel cloud-based call center experience with CloudTalk. Enjoy seamless Salesforce
integration with 2-way automated synchronization, provide personalized customer service and
streamline your agents’ workflow with other 100+ features.
Smart automation features for better productivity
Manage customer & technical support, sales, and marketing outbound campaigns from one place. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These tools, combined with skills-based routing, can direct your calls to the most qualified department, agent, or group of agents based on customers’ needs.
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Lead your business based on advanced analytics
See what is really happening in your call center and make data-driven decisions in real-time. With CloudTalk’s rich reporting options, you will be able to monitor agent performance or analyze call statistics and customer emotions. You can even create custom reports with metrics of your choice.
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Personalized customer service for a better experience
“Hi Michael, how can I help you today?” sounds much better than “You have reached the support department, what is your issue?”. Improve customer interactions by delivering something extra from the very first second. CloudTalk will show you the name of the caller, their phone number, and much more. Even before the call connects.
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Salesforce works better when paired with CloudTalk
Integrate Salesforce with CloudTalk and get a modern call center inside of your favorite CRM. CloudTalk and Salesforce integrations let you make calls directly from Salesforce. You can see all client’s details before picking up the call and even access the call recordings directly in Salesforce. Convert more deals with smart, automated dialing and handle incoming queries with ease.
Setting up the Salesforce integration within 5 minutes
Improve customer satisfaction withCloudTalk’s Call Monitoring software
Access all your call recordings within the Salesforce interface and train your agents to excel. Along with Call Monitoring software, you can use the Call Whispering feature. It helps you to increase the quality of customer interactions. Furthermore, 3-way calling lets you add another person to the call when circumstances call for it.
Need to recall a particular conversation? Simply click the Play button in the customer’s contact details, call history or call statistics, and choose the call you want to hear.
Listen to recordings and identify communication issues between agents and callers. See how exactly clients respond to specific phrases or how they interact with your agents in general. Pinpoint what agents can work on to provide better customer service in the future (tone of voice, speed, clarity, etc.).
Callers and agents aren’t aware that you are listening to their call (unless you disclose it beforehand). All you need to do is to click“listen to call” next to the agent’s name. Use passive call listening to evaluate an agent’s performance. Take notes to provide feedback based on tangible facts.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does free trial work?
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is an user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
Do you provide discounts for new customers?
Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.
