Convert more leads with an omnichannel call center in your favorite CRM

Increase your call center performance with CloudTalk, the remote-ready and powerful Natterbox alternative.

Check real-time analytics and rich reports for data-driven decisions

Use reliable 2-way real-time synchronization

Access recordings and make calls directly in Salesforce

Get a user-friendly interface within the desktop, dashboard, and Mobile app

CloudTalk has gained trust from 2,500+ call centers and phone systems over the world. Join them, it will make us proud!

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Full of intelligent features, made for easy use

CloudTalk vs. Natterbox

	Cloudtalk	Natterbox
Pricing	3 types of membership customizable according to your needs. Plans start at $25 per user/month.	Starts at $42 per user/month.
Mobile app	14-days of free trial with full onboarding. No credit card required.	The mobile app is available in the Premium plan for $82 per user/month
Hardware	No need to invest in phone hardware. CloudTalk is a remote-ready phone solution available as a desktop phone, dashboard, and mobile app.	Natterbox doesn't allow you to make calls from a web app. A physical handset is required when not using Salesforce.
Integrations	Seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, and Zoho CRM.	Integrates with MS Teams and Salesforce.
Call routing	CloudTalk's Call flow designer lets you create your own approach on how to route calls within an intuitive drag and drop editor.	Offers graphical call routing policy configurations.
Voicemail	Let your reps record and save their own voicemail messages. These can be selected from the list of predefined recordings when a client is not answering. You can also listen to voicemail messages directly from the browser.	Accessing saved voicemails can be complicated.
Reporting	CloudTalk offers deep real-time call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.	Offers reports with basic metrics.
Dialers	CloudTalk boosts your productivity with a Smart dialer, Power Dialer, Predictive dialer, and Click-to-call feature.	Offers only a Click-to-dial feature.
Remote/access	nbsp;	nbsp;
International calling	nbsp;	nbsp;
Sentiment analysis	nbsp;	nbsp;

Comparison data is based on an analysis from Q2, 2022.

Make data-driven decisions to enhance performance

Get your omnichannel cloud-based call center experience with CloudTalk. Enjoy seamless Salesforce
integration with 2-way automated synchronization, provide personalized customer service and
streamline your agents’ workflow with other 70+ features.

Smart automation features for better productivity

Manage customer & technical support, sales, and marketing outbound campaigns from one place. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These tools, combined with skills-based routing, can direct your calls to the most qualified department, agent, or group of agents based on customers’ needs.

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All data in call center

Lead your business based on advanced analytics

See what is really happening in your call center and make data-driven decisions in real-time. With CloudTalk’s rich reporting options, you will be able to monitor agent performance or analyze call statistics and customer emotions. You can even create custom reports with metrics of your choice.

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Personalized customer service for a better experience

“Hi Michael, how can I help you today?” sounds much better than “You have reached the support department, what is your issue?”. Improve customer interactions by delivering something extra from the very first second. CloudTalk will show you the name of the caller, their phone number, and much more. Even before the call connects.

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cloudtalk integration for salesforce

Salesforce works better when paired with CloudTalk

Integrate Salesforce with CloudTalk and get a modern call center inside of your favorite CRM. CloudTalk and Salesforce integrations let you make calls directly from Salesforce. You can see all client’s details before picking up the call and even access the call recordings directly in Salesforce. Convert more deals with smart, automated dialing and handle incoming queries with ease.

Setting up the Salesforce integration within 5 minutes

Improve customer satisfaction withCloudTalk’s Call Monitoring software

Access all your call recordings within the Salesforce interface and train your agents to excel. Along with Call Monitoring software, you can use the Call Whispering feature. It helps you to increase the quality of customer interactions. Furthermore, 3-way calling lets you add another person to the call when circumstances call for it.

call recording illustration

Need to recall a particular conversation? Simply click the Play button in the customer’s contact details, call history or call statistics, and choose the call you want to hear.

Listen to recordings and identify communication issues between agents and callers. See how exactly clients respond to specific phrases or how they interact with your agents in general. Pinpoint what agents can work on to provide better customer service in the future (tone of voice, speed, clarity, etc.).

Callers and agents aren’t aware that you are listening to their call (unless you disclose it beforehand). All you need to do is to click“listen to call” next to the agent’s name. Use passive call listening to evaluate an agent’s performance. Take notes to provide feedback based on tangible facts.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.